NEC 760417 manual Section Planning Call Routing, Steps for setting up call routing

Page 46

Issue 1	NEC America, Inc.


SECTION 3	PLANNING CALL ROUTING
	Use the Call Routing Planning Worksheet to record call-routing key
	assignments and draft the opening and call-routing box greetings that
	you will record when you set up call routing for your voice messaging
	system. You can also use the worksheet to plot the system’s default
	action when a caller enters an invalid call-routing key or does not press a
	key after hearing a greeting.

Steps for setting up call routing:

1.Complete the Call Routing Planning Worksheet on the following page.

2.Set up call-routing keys for the opening greeting. Set up call-routing keys for each call-routing box that will offer a submenu of additional call-routing options.

3.Change the default actions for each call-routing greeting (optional).

4.Record greetings for call-routing boxes. Rerecord the opening greeting for day (and night if desired) to reflect available call-routing keys.

5.Test call-routing keys.

Note: Avoid assigning call-routing keys that begin with the same digit as subscriber extensions. For example, avoid using 1 as a call- routing key when extensions range from 10-19.

Complete the Opening Greeting portion of the Call Routing Planning Worksheet, and then make a copy of the worksheet for each call-routing box you plan to include in your call-routing setup.

Keep greetings simple. Guide callers to the right person or information clearly and quickly. If the choices are clear and short, callers will find your call-routing keys easy to use.

Tell callers the choice or destination first, and then the key to press (For Sales, press 1...).

6 - 4

InfoSet 408 System Manager’s Guide

Image 46

Contents Page Walnut Hill Lane Irving, TX Preface Supporting Documents Table of Contents Planning Your System Training Users Expanding Your System With Call Routing System IDs System ConversationsWelcome to Infoset 408 Voice Mail Subscribers Have Personal IDs System Manager’s PasswordSection System Manager Responsibilities System Manager’s Password Section Using the System MANAGER’S ConversationUsing The System Manager’s Conversation System Manager’s ConversationOperator Settings Press Change a Mailbox Press 4 Mailbox MaintenanceOpening Greeting Press Call Routing Press What Does the Automated Attendant Do? HOW the System Handles CallsCallers Route Themselves Fax Routing, Detection, And NotificationOperator Assistance Is Always Available Deciding How to Use the Automated AttendantCall Routing Keys Give Quick Access No Automated AttendantPrimary Attendant Private AttendantSecondary Attendant Section Planning Your Opening GreetingOpening Greeting And System Schedule Day GreetingNight Greeting System DirectoryHoliday Greeting Determining the System Schedule System ScheduleYour Organization’s Schedule Issue NEC America, Inc Understanding Your System Setup Section Setup Information RecordSection Getting Started Getting Started TasksSection Recording Your Opening Greeting To record your opening greetingSetting UP Your System Schedule To set the system schedule To confirm or change the extension for operator calls Section Setting Your OPERATOR’S Extension and MailboxOperator Mailbox Greetings To set up fax notification Setting Up Fax NotificationTo review or change the Operator mailbox greetings To change the system manager’s password Changing the System MANAGER’S PasswordSection Becoming Familiar with the System Preparing for Training Section Conducting User TrainingIssue NEC America, Inc Section Training the Operator Redirecting Messages In The Operator MailboxTo redirect an old message To redirect a new messageTransferring External Callers To a Voice Mailbox Setting Your Operator’s Extension and Mailbox on Ongoing Maintenance Section Creating a Special Opening Greeting for HolidaysAllows You to Section Adding and Deleting Voice Mailboxes Section Message Groups To edit your message groups Section Monitoring System StatusTo check the system information summary Why Use Call Routing? Offering Call RoutingHow Call Routing Works Evaluating Your NeedsCall Routing Diagram Steps for setting up call routing Section Planning Call RoutingDefault action Call-routing key assignments Day Night Call Routing Planning WorksheetSection Changing Default Actions Section Assigning Call Routing KeysTo change default actions Section Recording NEW GreetingsTo record call-routing box greetings Section Testing Call Routing

Related manuals

Manual 66 pages 35.57 Kb