NEC 760417 manual Training Users

Page 7

NEC America, Inc.Issue 1

2.3.1 System Schedule

2-7

2.3.2Your Organization’s Schedule ... 2-8

Chapter 3 Setting Up Your System

Section 1	Understanding Your System Setup	3-1
Section 2	Setup Information Record	3-1
Section 3	Getting Started	3-2
Section 4	Recording Your Opening Greeting	3-3
Section 5	Setting Up Your System Schedule	3-4
Section 6	Setting Your Operator’s Extension and
	Mailbox	3-6
Section 7	Changing the System Manager’s Password ...	3-8
Section 8	Becoming Familiar With the System	3-8

Chapter 4 Training Users

Section 1	Preparing For Training	4-1
Section 2	Conducting User Training	4-1
Section 3	Training the Operator	4-3

Chapter 5 Maintaining Your System

Section 1 Ongoing Maintenance

5-1

InfoSet 408 System Manager’s Guide

iii

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Contents Page Walnut Hill Lane Irving, TX Preface Supporting Documents Table of Contents Planning Your System Training Users Expanding Your System With Call Routing System IDs System ConversationsWelcome to Infoset 408 Voice Mail Subscribers Have Personal IDs System Manager’s PasswordSection System Manager Responsibilities Section Using the System MANAGER’S Conversation System Manager’s PasswordSystem Manager’s Conversation Using The System Manager’s ConversationOperator Settings Press Change a Mailbox Press 4 Mailbox MaintenanceOpening Greeting Press Call Routing Press HOW the System Handles Calls What Does the Automated Attendant Do?Fax Routing, Detection, And Notification Callers Route ThemselvesNo Automated Attendant Deciding How to Use the Automated AttendantCall Routing Keys Give Quick Access Operator Assistance Is Always AvailableSection Planning Your Opening Greeting Private AttendantSecondary Attendant Primary AttendantDay Greeting Opening Greeting And System ScheduleNight Greeting System DirectoryHoliday Greeting System Schedule Determining the System ScheduleYour Organization’s Schedule Issue NEC America, Inc Section Setup Information Record Understanding Your System SetupGetting Started Tasks Section Getting StartedTo record your opening greeting Section Recording Your Opening GreetingSetting UP Your System Schedule To set the system schedule To confirm or change the extension for operator calls Section Setting Your OPERATOR’S Extension and MailboxOperator Mailbox Greetings To set up fax notification Setting Up Fax NotificationTo review or change the Operator mailbox greetings To change the system manager’s password Changing the System MANAGER’S PasswordSection Becoming Familiar with the System Section Conducting User Training Preparing for TrainingIssue NEC America, Inc Redirecting Messages In The Operator Mailbox Section Training the OperatorTo redirect an old message To redirect a new messageTransferring External Callers To a Voice Mailbox Setting Your Operator’s Extension and Mailbox on Section Creating a Special Opening Greeting for Holidays Ongoing MaintenanceAllows You to Section Adding and Deleting Voice Mailboxes Section Message Groups Section Monitoring System Status To edit your message groupsTo check the system information summary Offering Call Routing Why Use Call Routing?Evaluating Your Needs How Call Routing WorksCall Routing Diagram Section Planning Call Routing Steps for setting up call routingCall Routing Planning Worksheet Default action Call-routing key assignments Day NightSection Assigning Call Routing Keys Section Changing Default ActionsSection Recording NEW Greetings To change default actionsTo record call-routing box greetings Section Testing Call Routing

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