NEC 760417 manual Setting Your Operator’s Extension and Mailbox on

Page 36

Issue 1

NEC America, Inc.

 

 

mailbox (instead of transferring the call to the subscriber’s extension).

4.Hang up to complete the call transfer.

To transfer an external caller to a voice mailbox on systems using easy message access:

1.Press the transfer key.

2.Dial 50 to access the voice messaging system. You are placed in your voice mailbox.

3.Do one of the following to hear the opening greeting:

•If you have a security code, enter the code when prompted and press ￿2 # when you hear the voice name of the mailbox.

•If you do not have a security code, press ￿￿2 # when you hear the voice name of the mailbox.

4.Dial the mailbox number desired and then press 2 to place the caller directly into voice mailbox (instead of transferring the call to the subscriber’s extension).

5.Hang up to complete the call transfer.

￿Refer to:

Setting Your Operator’s Extension and Mailbox on page 3-6

InfoSet 408 System Manager’s Guide

4 - 5

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Contents Page Walnut Hill Lane Irving, TX Preface Supporting Documents Table of Contents Planning Your System Training Users Expanding Your System With Call Routing System Conversations System IDsWelcome to Infoset 408 Voice Mail System Manager’s Password Subscribers Have Personal IDsSection System Manager Responsibilities System Manager’s Password Section Using the System MANAGER’S ConversationUsing The System Manager’s Conversation System Manager’s ConversationChange a Mailbox Press 4 Mailbox Maintenance Operator Settings PressOpening Greeting Press Call Routing Press What Does the Automated Attendant Do? HOW the System Handles CallsCallers Route Themselves Fax Routing, Detection, And NotificationDeciding How to Use the Automated Attendant Call Routing Keys Give Quick AccessOperator Assistance Is Always Available No Automated AttendantPrivate Attendant Secondary AttendantPrimary Attendant Section Planning Your Opening GreetingOpening Greeting And System Schedule Day GreetingSystem Directory Night GreetingHoliday Greeting Determining the System Schedule System ScheduleYour Organization’s Schedule Issue NEC America, Inc Understanding Your System Setup Section Setup Information RecordSection Getting Started Getting Started TasksSection Recording Your Opening Greeting To record your opening greetingSetting UP Your System Schedule To set the system schedule Section Setting Your OPERATOR’S Extension and Mailbox To confirm or change the extension for operator callsOperator Mailbox Greetings Setting Up Fax Notification To set up fax notificationTo review or change the Operator mailbox greetings Changing the System MANAGER’S Password To change the system manager’s passwordSection Becoming Familiar with the System Preparing for Training Section Conducting User Training Issue NEC America, Inc Section Training the Operator Redirecting Messages In The Operator MailboxTo redirect a new message To redirect an old messageTransferring External Callers To a Voice Mailbox Setting Your Operator’s Extension and Mailbox on Ongoing Maintenance Section Creating a Special Opening Greeting for HolidaysAllows You to Section Adding and Deleting Voice Mailboxes Section Message Groups To edit your message groups Section Monitoring System StatusTo check the system information summary Why Use Call Routing? Offering Call RoutingHow Call Routing Works Evaluating Your NeedsCall Routing Diagram Steps for setting up call routing Section Planning Call RoutingDefault action Call-routing key assignments Day Night Call Routing Planning WorksheetSection Changing Default Actions Section Assigning Call Routing KeysTo change default actions Section Recording NEW GreetingsTo record call-routing box greetings Section Testing Call Routing
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