NEC 760417 manual Expanding Your System With Call Routing

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Issue 1NEC America, Inc.

Section 2 Creating A Special Opening Greeting For
	Holidays	5-1
Section 3	Changing the Extension For the Operator
	Mailbox Or the Fax Machine	5-2
Section 4	Adding And Deleting Voice Mailboxes	5-3
Section 5	Message Groups	5-4
Section 6	Monitoring System Status	5-5

Chapter 6 Expanding Your System With Call Routing

Section 1	Offering Call Routing		6-1
	1.1	Why Use Call Routing?	6-1
	1.2	How Call Routing Works	6-2
Section 2	Evaluating Your Needs		6-2
Section 3	Planning Call Routing		6-4
Section 4	Assigning Call Routing Keys		6-6
Section 5	Changing Default Actions		6-6
Section 6	Recording New Greetings		6-7
Section 7	Testing Call Routing		6-9

iv	Table of Contents

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Contents Page Walnut Hill Lane Irving, TX Preface Supporting Documents Table of Contents Planning Your System Training Users Expanding Your System With Call Routing Welcome to Infoset 408 Voice Mail System ConversationsSystem IDs Section System Manager Responsibilities System Manager’s PasswordSubscribers Have Personal IDs System Manager’s Password Section Using the System MANAGER’S ConversationUsing The System Manager’s Conversation System Manager’s ConversationOpening Greeting Press Change a Mailbox Press 4 Mailbox MaintenanceOperator Settings Press Call Routing Press What Does the Automated Attendant Do? HOW the System Handles CallsCallers Route Themselves Fax Routing, Detection, And NotificationDeciding How to Use the Automated Attendant Call Routing Keys Give Quick AccessOperator Assistance Is Always Available No Automated AttendantPrivate Attendant Secondary AttendantPrimary Attendant Section Planning Your Opening GreetingOpening Greeting And System Schedule Day GreetingHoliday Greeting System DirectoryNight Greeting Determining the System Schedule System ScheduleYour Organization’s Schedule Issue NEC America, Inc Understanding Your System Setup Section Setup Information RecordSection Getting Started Getting Started TasksSection Recording Your Opening Greeting To record your opening greetingSetting UP Your System Schedule To set the system schedule Operator Mailbox Greetings Section Setting Your OPERATOR’S Extension and MailboxTo confirm or change the extension for operator calls To review or change the Operator mailbox greetings Setting Up Fax NotificationTo set up fax notification Section Becoming Familiar with the System Changing the System MANAGER’S PasswordTo change the system manager’s password Preparing for Training Section Conducting User TrainingIssue NEC America, Inc Section Training the Operator Redirecting Messages In The Operator MailboxTransferring External Callers To a Voice Mailbox To redirect a new messageTo redirect an old message Setting Your Operator’s Extension and Mailbox on Ongoing Maintenance Section Creating a Special Opening Greeting for HolidaysAllows You to Section Adding and Deleting Voice Mailboxes Section Message Groups To edit your message groups Section Monitoring System StatusTo check the system information summary Why Use Call Routing? Offering Call RoutingHow Call Routing Works Evaluating Your NeedsCall Routing Diagram Steps for setting up call routing Section Planning Call RoutingDefault action Call-routing key assignments Day Night Call Routing Planning WorksheetSection Changing Default Actions Section Assigning Call Routing KeysTo change default actions Section Recording NEW GreetingsTo record call-routing box greetings Section Testing Call Routing

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