Operations
When a function does not work, check here before requesting help!
General
Problem | Cause & solution |
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I cannot make and receive | The power cord or telephone line cord is not connected. | |
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calls. | Check the connections (p. 18). |
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| If you used a splitter to connect the unit, remove the | |
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| splitter and connect the unit to the wall jack directly. If the | |
| unit operates properly, check the splitter. | |
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I cannot make calls. | The dialling mode setting is wrong. Change the setting of | |
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| feature #13 (p. 58) | |
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The unit does not work. | Disconnect the unit from the telephone line and connect | |
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| the line to a known working telephone. If the working | |
| telephone operates properly, contact our service personnel | |
| to have the unit repaired. If the working telephone does not | |
| operate properly, contact your telephone company. | |
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The unit does not ring. | The ringer volume is set to off. Adjust it (p. 23). | |
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The other party complains | ● |
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they only hear a fax tone and | FAX ONLY mode is set. Tell the other party the number is | |
only used for faxes. |
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cannot talk. | ●Change to TEL mode (p. 44) or TEL/FAX mode (p. 48). | |
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The REDIAL/PAUSE button | ● |
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does not function properly. | If this button is pressed during dialling, a pause will be | |
inserted. If pressed immediately after a dial tone is | ||
| obtained, the last number dialled will be redialled. | |
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The receive mode does not | ● |
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function properly. | A Distinctive Ring pattern of feature #31 is set (p. 60). | |
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| TEL/FAX mode is set (p. 48, 49). |
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During programming, I cannot | ● |
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enter the code or ID number. | All or part of the numbers are the same. Change the code | |
or ID number of features #12 (p. 57), #41 (p. 60) and #49 | ||
| (p. 61). |
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The unit beeps. | ● | STOP to stop the |
| Recording paper has run out. Press | |
| beeps and install paper. |
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Fax – sending
Problem | Cause & solution |
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I cannot send documents. | The telephone line cord is connected to the EXT jack on |
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| the unit. Connect to the LINE jack (p. 18). |
| The other party’s fax machine is busy or has run out of |
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| recording paper. Try again. |
| The other party’s machine is not a facsimile. Check with |
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| the other party. |
| The other party’s fax machine rings too many times. Send |
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| the fax manually – dial the number, confirm the fax tone, |
| then press FAX START . |
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| (continued) |
66