BT Copier, Scanner, PaperJet 55E manual Error codes, Impossible Connection

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Error codes

Other problems may be accompanied by a display of ERROR CODE and a number. Check the number against the list below.

CODE	MESSAGE	ERROR CAUSE	ACTION

OK	No message. Operation completed		No action.
	successfully

02	IMPOSSIBLE CONNECTION	The fax machine does not detect any	Check that the fax machine is
		dialingtoneorreceivesanirregularsignal.	correctly connected to the telephone
			line and that the hardset is not off
			the hook. Then try connecting again.

03	RECEIVER DOES NOT ANSWER	The number you are calling does not	Check for dial tone by lifting the
		answer or is not a fax or there is no	handset and if OK try calling again.
		dial tone.

04	ERR.WHILE TRANSMITTING	A problem has occurred while	Send again starting from the
	RESEND FROM PAGE: nn	sending a fax. “nn” = page number	page shown in the report.
		on the which the error occurred.

05	RESEND PAGES:	The machine you are calling	Send again starting from the page
	nn, nn	detected errors during the send.	shown in the report.
		“nn” = page number on which
		the error occurred.

07	DOCUMENT TOO LONG or	Transmission time for a page exceeds	Try sending again.
	SENDING STOPPED	the permitted limit.

08	CHECK THE DOCUMENT	Optical scanner unable to read	Remove and re-insert document in
		the document or document may be	the feeder and try again.
		too long.	Check paper is not longer than
			360mm (US Legal Length).

09	STOP PRESSED	You have stopped the machine.	No action.

10	No message	Fax has detected an error while	Ask sender to send fax again.
		receiving a fax.

11	No message	Printer problem while receiving a fax.	Correct the printing problem, then
		Document stored in the memory	wait for the stored document to be
		but the memory capacity has been	printed. Ask sender to fax the rest
		exceeded.	of the document.

13	ERRORS WHILE POLLING	Polled fax machine has no document	Contact the sender.
		ready or was not set for polling.

16	POWER FAILURE ON PAGE	Power failure while sending or	Send again from the page shown on
		receiving a document.	the report.

(OK)	No message.	Document has been received but	Contact sender.
		printing quality is poor.

OCC	LINE BUSY	The line is engaged.	Try again later.

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Contents PaperJet 55E Month guarantee At a glance Decrease loudspeaker volume Page To print from your PC Key featuresThis guide Introduction Using the PC print facilityUnpacking your PaperJet 55E For your recordsSafety information Connect the telephone line cord Setting upFit the paper support Load paper Connect the mains powerAutomatic RX Check Print Head and alternatingDate and Time To set the date and timeFormat DD/MM/YY Format 24 HInstall the starter print cartridge Enter your name and fax number Automatic print quality testCheck Print OUT = Exit 0 = Repeat Display shows TEL. Line SET-UPTo set the position of your fax header Display shows Various SettingsDisplay shows Type Your Number InsideSending faxes Using your PaperJet 55ESetting the contrast and resolution To display Date and Time To display Various Settings To select the default resolution settingTo send a fax To dial and hear the progress of your fax callTo switch document retransmission on/off To dial using the handsetVarious Settings To redial the last numberTo change the details of a pre-set fax To send a fax at a pre-set time delayed faxingHhmm NUM/TOUCH/SPEEDSETTING? To change, re-send or cancel a stored documentTo broadcast a document To fax from memoryReceiving faxes Dial Using the one-touch memoriesANOTHER? YES To store a one touch entryTo store a speed dial entry Using the speed-dial memoriesTo edit or delete a one-touch entry To send a one-touch fax FAX Call Code or To edit or delete a speed dial entryTo send a speed dial fax Reports and lists To request immediate print-outs Delay List OFFReport REP onSET UP To print the configuration, speed dial and one-touch listsMaking and receiving phone calls To print the set-up listTo make a speed dial call To dial a one-touch phone numberTo search through the speed dial entries To put a caller on holdTo copy a document Copying documentsTo stop copying 100% Text NormalTo set the print area of a document Additional featuresTo set the print quality To receive a document longer than the paper size To adjust the ringer volumeDisplay shows TEL.LINE SET-UP HighTo switch remote start off/on To adjust the duration of the phone call alert beepsTIMER20 Start onTo adjust the loudspeaker volume To switch the fax tones on and offTo adjust the volume of the buzzer To adjust the speed a fax is sent atPolling To switch ECM mode on/offTo poll a document from another fax machine NumberTo display Cancel SETTING? To cancel pollingTo change a polling time and number To set a document for polling by another fax machineCaller Display To set the dialling mode and access number Connecting to a switchboardPBX EXT. Line PrefixTo switch dialling mode during a call Using the External buttonHelp Your machine prints out completely blank copies Your machine does not receive faxes automaticallyYou cannot print faxes or copy documents Impossible Connection Error codesError messages Memory capacity BeepsCleaning your PaperJet 55E MaintenanceChanging the Cartridge Changing the cartridgeFront of Machine NEW Head OFF To clean the cartridge and nozzlesManually cleaning the cartridge contacts Switch your machine off at the mains Cleaning the optical scannerRemoving jammed pages PressTechnical information DimensionsTTE Index Page Page PaperJet 55E user guide 4/03