Linksys PAP2-NA manual Appendix a Troubleshooting, Common Problems and Solutions

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Phone Adapter with 2 Ports for Voice-over-IP

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Phone Adapter. Read the description below to solve your problems. If you can't find an answer here, check the website of your Internet phone service provider or the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit. Go through this checklist until your problem is solved:

•Make sure the telephone is plugged into the appropriate port, PHONE 1 or PHONE 2. (You should use the Phone 2 port only if you have more than one Internet telephone service account.)

•Make sure the ETHERNET LED on the front panel of the Phone Adapter is lit. If it is not lit, then check your router and network connection to the Internet.

•Pick up the telephone. Press 80#. Hang up the telephone. Wait approximately 30 seconds. Then pick up the telephone; you should now have a dial tone.

•Follow these instructions to reboot your cable or DSL modem, Phone Adapter, and router:

1.Power off your cable or DSL modem by unplugging its power adapter.

2.Power off the router by unplugging its power adapter.

3.Power off the Phone Adapter by unplugging its power adapter.

4.Wait two minutes, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.

5.Wait two minutes, and then power on the router by plugging its power adapter into an electrical outlet.

6.Wait five minutes, and then power on the Phone Adapter by plugging its power adapter into an electrical outlet.

7.Reboot one of your networked computers, and check to see if you have an active Internet connection.

8.Pick up the telephone. You should now have a dial tone.

•Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the Phone Adapter. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP), 69-69 (UDP), and 10000-20000 (UDP).

Before you set up port forwarding on your router, change two of the Phone Adapter’s settings using its Interactive Voice Response Menu. First, disable its DHCP feature, and then assign a static IP address to the Phone Adapter. Refer to “Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu” for instructions.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Phone Adapter Copyright and Trademarks How to Use this GuideTable of Contents Front Panel Back PanelWhat’s in this Guide? IntroductionWelcome Introduction What’s in this Guide? Back Panel Ports Getting to Know the Phone AdapterFront Panel LEDs Instructions for Connecting the Phone Adapter Connecting the Phone AdapterOverview Router Phone AdapterConnect the Ethernet Network Cable Stand Option Placement OptionsWall-Mount Option Remove the plate from the Phone Adapter’s bottom panelUsing the Interactive Voice Response Menu Using the Phone Adapter’s Interactive Voice Response MenuAccessing the Interactive Voice Response Menu Interactive Voice Response Menu Has been enabled or disabled. If121 Enter the network 7932 Enter 1 to enable This feature is protected by a Configuring the Settings for Your Internet Phone Service Entering a PasswordCommon Problems and Solutions Appendix a TroubleshootingInternet phone 5060 to Application Start and End Protocol IP Address EnableIP address Phone Adapter Internet phone 53 to IP address Phone Adapter Internet phone 69 toIP address Phone Adapter Internet phone 69 to IP address Phone Adapter Internet phone 69 to Ethernet LED does not light up Frequently Asked QuestionsNetwork Neighborhood/My Network Places Appendix B Windows HelpShared Resources Appendix C Glossary Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Appendix D Specifications Operating Humidity Storage TempStorage Humidity 10~90% Non-CondensingLimited Warranty Appendix E Warranty InformationThis product complies with Canadian ICES-003 Appendix F Regulatory InformationLinksys Appendix G Contact Information
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