Troubleshooting

If problems occur when you use your phone, please refer to the table below to find out possible solutions. If your problem is not in the table, or the problem still persists after you try these solutions, please seek your original dealer for help.

When you encounter these

problems...

Please check...

Can not turn on the phone

•Is the battery empty?

•Is the battery properly installed?

•Are the contacts on battery and phone clean? If the contacts appear to be soiled, contact your dealer to clean them.

Troubleshooting - 153

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Motorola MPx200 manual Troubleshooting, When you encounter these Problems Please check

Contents

Welcome Welcome Software Copyright Notice Menu Map Table of Contents 151 157 Exposure To Radio Frequency RF Energy Operational PrecautionsExternal Antenna Care Phone Operation RF Energy Interference/Compatibility Medical Devices Use While DrivingPacemakers Hearing Aids For Vehicles With an Air Bag Operational WarningsPotentially Explosive Atmospheres Blasting Caps and Areas Symbol Definition Seizures/BlackoutsBatteries Repetitive Motion Injuries Optional Features Package ContentsOptional Accessories Getting Started Installing the SIM card Setting up your Smartphone Push the SIM card fully into the socket Bevelled corner SIM card socket Installing the battery Installing and charging the battery Getting Started Plug battery charger connector into the sync/charger socket Charging the battery Function Buttons Name Description Getting to know your Smartphone Asterisk key Keypad Pound key # DisplayMeaning Icon Your current profile Bottom of the display shows the soft key commandsMain display Screen on the Smartphone that displays information Status indicators Jog dial Earpiece & SpeakerInfrared port Headset socket Synchronising with ActiveSync Installing ActiveSyncMemory card slot Handstrap hole Information about Source Where to find information Basics Using the Direction keyNavigation methods Navigation Using the Home button Using the Action buttonUsing the Home screen Home button takes you to the Home screen To change Home screen settings To access the Home screenPress the Home button See Home screen on Using soft keys Using the Back buttonUsing menus To backspace and remove one character in a text field Using the Programs list To access menu optionsTo navigate to a program Using the Quick List Using numbersTo access the Quick List Entering text and numbers on your Smartphone Mode Entering text in Multipress mode To enter punctuation in Multipress mode Entering text in T9 modeTo enter text using T9 mode To change the Multipress time out Miscellaneous input tasks Entering numbers in Numeric mode Securing your Smartphone Locking the keypadLocking the Smartphone To lock the Smartphone Locking the Subscriber Identity Module SIM cardTo unlock your Smartphone To turn off phone lock To unlock the SIM card To lock the SIM card Making a call Phone CallsTo make a call To make a call by entering a contact name Making a call from Contacts AutoFilter matches number toTo make a call by contact name To change the default number for a contact Making a call using a recently-dialled numberTo make a call using a recently-dialled phone number Making a call from the Call History list Receiving a call Having problems making a call?Making a call from a hyperlink Making emergency calls To reject an incoming call To answer an incoming call In-call options To answer a second call using Call WaitingTo reject a Call Waiting call Function Miscellaneous call tasks Call History Reviewing your calls To view Call Timers Call TimersTo create a new contact from a number in Call History To remove an item from Call History Press Menu and press Action button to reset all timers To reset Call TimersShortcuts Speed dials To make a call using a voice tag To make a call using a speed dialVoice tags To view speed dials you have created Viewing and deleting shortcuts Advanced dialling optionsTo view voice tags you have created To view shortcuts To insert an international country code To insert a three-second pause in a dialling sequenceTo insert a manual pause in a dialling sequence Phone Calls Settings Viewing and changing settingsTo view Settings To view Telephony settings TelephonySounds To display Sounds settings ProfilesTo use your own sound Preset profiles To view Profiles settingsProfile System Home screen To modify a profile on the Settings menuLoud Ring Loud To view About settings To view Home screen settingsAbout To customise the Home screen with your own image Data Connections Accessibility VPN connection To create a dial-up connection to your corporate networkProxy connection Gprs connection Regional Settings Power ManagementDate and Time Owner Information Phone Settings Remove ProgramsSecurity Settings To configure e-mail account Messaging FeaturesSending e-mail and SMS messages Sending messages from Inbox To compose an e-mail or SMS message from Inbox Inserting predefined text into messages Sending messages from a contact cardTo compose an e-mail or SMS message from a contact card To insert predefined text into a message Inserting voice recordings into messages Receiving e-mail and SMS messagesTo edit your predefined text messages To insert a voice recording into a message Receiving meeting requests Opening messagesTo open a message To accept a meeting request Receiving message attachments Receiving complete messagesTo receive a complete message To download an attachment To view a downloaded attachment Viewing your message foldersYour Smartphone stores messages in the following folders To view message folders Managing Inbox Using Inbox menu optionsIndicates opened e-mail Indicates new e-mail To view Inbox To customise Inbox Options Customising Inbox options Inbox option Function Message notifications SMS messagesTo modify a sound alert for notifications To import SMS messages from the SIM card to Inbox Communicating with MSN Messenger Getting started with MSN Messenger To sign in and out of MSN MessengerTo send an instant message To see who is already chatting, or to change between chats To invite a contact to an ongoing chatTo accept or change between chats To add a contact To change your displayed name To change your status To access Contacts Using ContactsContacts, Calendar and Tasks Contacts list Meaning Third e-mail address To call a contact using the default numberWeb To find a contact by entering a name Contact cards To create a new contactTo view a contact card Select the contact to view, and press the Action button Denotes defaultNumber To call a contact from a contact card To edit a contact Using contact card menu optionsTo view contact card menu options Speed dial Using Calendar To access CalendarTo create a new appointment To edit an appointment To view an appointment To delete an appointment Viewing your scheduleAgenda view To view your agenda for the current day To view appointments for the week Week view To view your schedule for the month Month view Using Tasks Importing calendar informationTasks list To create a new task Using the Tasks list Creating Voice Notes Beaming information To beam a contactTo beam an appointment To receive beamed information Synchronising Information Using ActiveSync Creating a Partnership StatusSynchronise Setting up Server ActiveSync To set up Server ActiveSyncTo start and stop synchronisation To stop synchronising with a server Creating a server synchronisation schedule Synchronising RemotelyTo synchronise remotely with a desktop computer To synchronise remotely with a server Synchronising information Synchronising Calendar Synchronising Inbox Synchronising using an infrared connection Synchronising ContactsSynchronising Tasks ActiveSync errors To view more information about an ActiveSync errorTo exchange files between desktop PC to Smartphone To access Pocket Internet Explorer Using Internet ExplorerInternet, Entertainment, and More Navigating in Pocket Internet Explorer To view a favorite To access Smartphone How-To information in FavoritesTo activate a link To enter the address of a Web site Using the Favorites list To visit a Web page on the History listTo add a Web page to your Favorites list Cached Web pages To create a new folder in FavoritesTo delete a favorite Pocket Internet Explorer options To refresh a Web page you have recently visitedTo view Pocket Internet Explorer options Playing files Using Media Player To play or stop a file To adjust the volumeTo skip to the beginning of the current file To skip to the beginning of the previous file To stop playback while using another program Menu options when playing a fileTo access menu options when playing a file To play files repeatedly To access Local Content screen menu options Local Content screen menu options Using Media Player Favorites To connect to a streaming media fileTo add a streaming media file to Favorites Supported File Formats LicensesTo play a favorite Media Player supports the following types of file formats Modem Link To set up an infrared or USB modem connectionSupported Audio and Video Codecs Audio codecs To set up a serial port modem connection To activate the Modem LinkTo deactivate the Modem Link File Management To deal with files using File ManagementTo use File Management To navigate in File Management To use SIM manager SIM ManagerTo add a new phonebook entry to SIM card To edit an entry To make a phone call To delete an entryTo import/export entries between Contacts and SIM card To import/export Inbox/SMS to SIM card To show SIM number Installing and Starting IA Album Using IA Album Camera Mode To switch submodesImage Capture submode Burst Capture submode Video Capture submode Composition Capture submode Thumbnail view Photos Mode Detailed view Portrait thumbnails Pan submode Detailed View After zoom ProgressSlide show view Full MenuFor more information, contact us at Installing and Stating IA File Manager Using IA File Manger Key Features View file or folder propertiesTree View JMMS Configuration of multiple MMSCs Features Receiving MMS messagesSending MMS messages Sending SMS messages System requirements Hardware Getting to know jMMSSoftware For more information Insert New Picture Cancel This option is enabled only if you have more than 9 images MoreDelete Send MMS Properties Internet, Entertainment, and More Text Audio Remove This option helps you to view the composed MMs Preview Slide AddThis option helps you to add a new slide to the message Next and previous To delete a slide you can use this option Camera Background Cancel message Send messageThis option helps you to send the message Network Configuration To configure WAP 1.0 GatewayJataayu MMS Client Connection Profiles To configure WAP 2.0 Gateway To configure for none HttpSelect Address and enter the address Playing Solitaire SolitaireTo start a game of Solitaire To start a new game of Solitaire To play Solitaire CalculatorTo open Calculator To enter numbers and perform calculations To clear the last digit entered in a multiple-digit entry When using your phone Care and MaintenanceWhen cleaning your phone When carrying/storing your phone When using the accessories When using your phone in public areasWhen the phone appears to be broken When you encounter these Problems Please check Troubleshooting Unable to make calls Closer to windowTemporarily Call cost if necessary Call Effect to call quality To your operator?Phone? Its original capacity When you use the phoneOne Call divert functions Closer to window Specific Absorption Rate Data Specific Absorption Rate Data Index Burst Capture 122 ButtonsEarpiece Emergency calls File Management Home screen 22 IA Album PresettingInternet Explorer Jog dial Unlocking Lock Quick List Security CustomizingHardware Tasks Telephony This Thumbnail view