TROUBLESHOOTING
Problem | Solution | |
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Smudges on printed | ● Is a message indicating a need of | Maintenance is required. |
sheets | maintenance displayed? |
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Specified paper is not | ● Has the paper size been set when | Be sure to set the paper size referring to |
selected. | the paper size in a tray was | "Method of setting paper size and type" |
| changed? | when you change the paper size in a tray. |
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| (page xxxx) |
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Paper misfeeds | ● Paper curled or damp? | Do not use curled or crimped paper. If you |
frequently. |
| do not use paper for a long time, store |
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| paper in the wrapper in a dry location. |
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| ● Paper curled and misfed in the | Paper may be curled when output |
| duplex module or finisher? | depending on the paper type and quality. |
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| Remove paper from the paper tray or the |
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| bypass tray, turn it upside down, and load |
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| it again. |
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Printed image rubbed | ● Is paper size or weight out of the | Use paper in the allowable range. |
off or paper crimped. | allowable range? |
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| ● Paper damp? | Be sure to store paper in the wrapper in a |
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| dry location and do not store paper in a |
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| location that is |
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| ● humid |
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| ● at a high temperature or an extremely |
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| low temperature |
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| ● exposed to direct sunlight |
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| ● dusty location. |
Touch panel is too | ● Is LCD contrast properly adjusted? | Adjust the contrast using "DISPLAY |
dark or too light. |
| CONTRAST" of custom settings. (page |
(in case of operation |
| xxxx) |
panel with touch |
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panel) |
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A job is not held in the | ● Does the number of jobs reach 100? | Delete unnecessary hold jobs. |
job retention function. |
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(A notice page is |
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printed.) |
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Password entry is | ● Password set in the retention | Password is needed when executing |
requested. | function? | printing. If the password is not known, |
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| printing cannot be executed. |
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