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Compaq LaserJet 4610n manual Basic troubleshooting checklist

Models: LaserJet 4610n

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Basic troubleshooting checklist

If you are experiencing problems with the printer, this checklist may help identify the cause of the problem.

●Is the printer connected to power?

●Is the printer in the Ready state?

●Are all necessary cables connected?

●Are any messages displayed on the control panel?

●Was a genuine HP supply installed?

●Were recently replaced print cartridges installed correctly? Was the pull tab on the cartridge removed?

●Were recently installed supply items (image fuser kit, image transfer kit) installed correctly?

●Is the on/off switch in the on position?

If you cannot find solutions to printer problems in this guide, see http://www.hp.com/supplies/ lj4610.

For additional information on installation and setup of the printer, see the getting started guide for this printer.

ENWW	Basic troubleshooting checklist 125

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Compaq LaserJet 4610n manual Basic troubleshooting checklist

Contents

Use Page User Guide Copyright and License HP service agreements Online servicesHP customer care HP support and information for Macintosh computersEnww Table of contents O Configuration Vii Managing the printerViii Problem solvingAppendix B Supplies and accessories Glossary Index Printer basics User guide links Where to look for more information Quick access to printer informationSetting up the printer World Wide Web linksAccessory and Consumable Installation Guides Using the printerCD-ROM User Guide Online HelpHP Color LaserJet 4610n Part number Q7732A Printer configurationsFeatures Printer featuresConnectivity Back view Walk aroundFront view shown with 2 x 500-sheet input tray Driver Autoconfiguration Software featuresUpdate Now Printer softwarePrinter drivers HP Driver PreconfigurationPCL PPDAdditional drivers Accessing the printer driversSelect the right printer driver for your needs Printer driver HelpMenus Software for Macintosh computers Installing the printing system softwarePPDs HP LaserJet UtilityTo install the printing system software Installing Windows printing system software for networksInstalling Macintosh printing system software for networks On the Printing menu, click Set Default Printer To install printer drivers from Mac OSTo install printer drivers from Mac OS 10.1 and later PostScript Printer Description PPD filesClick Add Printer Next to USB Printer Selection, click Change To install the software for Windows 2000 or Windows XPFor Mac OS HP Web Jetadmin Uninstalling the softwareSoftware for networks To remove software from Windows operating systemsUtilities Network administratorWindows Macintosh OSSupported media weights and sizes Print media specificationsTray Dimensions Weight or thickness Capacity Tray 1 media sizesTray 2 media sizes1 Tray DimensionsWeight or thickness Capacity Enww Control panel Control panel buttons and lights IntroductionDisplay Printer display Button name Function Control panel buttonsControl panel indicator lights Interpreting control panel indicator lightsIndicator Off FlashingGetting started basics Control panel menusTo enter the menus Menu hierarchyRetrieve job menu Information menuPaper handling menu Configure device menuPaper Handling Tray 1 Size Tray 1 Type Tray N SizeSee Diagnostics menu for more information Diagnostics menuMenu item Description Retrieve job menuSupplies Status Information menuMenu item Value Description Paper handling menuPrinting menu Configure device menuMenu item Values 32000Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Enww PCL Append CR to LF Suppress Blank Pages Print quality menuSET Registration Print Test Source Adjust Tray N Menu item Values Description System setup menu100 Sets the limit for the maximum MemoryCOLOR/BLACK MIX Auto Mostly Color Pages Mostly Black JOB Held Timeout OFF Hour Hours DAY Week Show Address AutoEnww Enww Menu JAM Recovery Auto OFF LanguageTimeout Seconds None Resets menuParallel Input High Speed Advanced Functions Paper Path Sensor Test Diagnostics menuSelecting Print Test Paper Path Test menuUse this item to print a color Job held timeout Changing printer control panel configuration settingsJob storage limit To set the job storage limitShow address To set the job held timeoutColor/black mix To show the IP addressTo set the printer to use requested tray Tray behavior optionsTo set the color/black mix To set manually feed prompt PowerSave TimeTo set the printer default for PS Defer Media Personality To set PowerSave TimeTo disable/enable PowerSave Auto continue Clearable warningsTo set the personality To set the clearable warningsColor supply out Supplies lowTo set the auto continue To set supplies low reportingTo set color supply out response Jam recoveryTo set jam recovery response To select language LanguageUsing the printer control panel in shared environments Configuration Network configuration Parallel port connection Parallel configurationUSB connection USB configurationHP Jetdirect print server Enhanced I/O configurationAvailable enhanced I/O interfaces NetWare networksUNIX/Linux networks AppleTalk networksIeee 802.11b standard Wireless printingBluetooth Enww Printing tasks Controlling print jobs Print setting prioritiesSource Type and SizeControlling print jobs Paper that can damage the printer Selecting print mediaMedia to avoid Selecting print media To configure a tray when loading paper Configuring input traysConfiguring trays when the printer gives a prompt Configuring trays using the Paper Handling menu To configure a tray to match print job settingsConfiguring the paper size Configuring the paper typeTo set a custom size in Tray Configuring Tray 2 for a custom paper sizeLoading Tray Printing from Tray 1 multipurpose trayPrinting envelopes from Tray To load envelopes into Tray Loading detectable standard-sized media into Tray Printing from TrayPrinting envelopes Address type Left margin Top marginStandard position Loading undetectable standard-sized media into Tray Doing so can cause paper jams Enww Loading custom-sized media into Tray Configure a tray to match print job settings Glossy paper Printing on special mediaTransparencies Envelopes Colored paperLabels Heavy paperPreprinted forms and letterhead Paper type Paper weightHP LaserJet Tough paper Recycled paper Manual two-sided duplex printing To manually print on two sides duplex Manual two-sided printingPrinting booklets Printing a different first Special printing situationsPrinting a blank back cover Printing on custom-size mediaTo stop the current print job from the printer control panel Stopping a print requestStoring a print job Job storage featuresDeleting stored jobs Proofing and holding a jobPrinting stored jobs Printing a private job Private jobsDeleting a private job Mopier modeManaging memory Enww Managing the printer Menu map ConfigurationPrinter information pages Usage Press to select Print ConfigurationSupplies status Print Cmyk samples DemoPrint RGB samples PCL or PS font listEvent log Enww 105 ColorHP ImageREt Using colorPaper selection Color optionsCmyk ink set emulation PostScript only SRGBPrinting in four colors Cmyk Managing printer color options Automatic or manual color adjustmentPrint in Grayscale Manual color optionsRGB Color Edge ControlPantone color matching Sample book color matching Matching colorsColor emulation of the HP color LaserJet 4550 printer Printing color samplesEnww 113 MaintenanceManaging print cartridges Print cartridge authenticationHP print cartridges Non-HP print cartridgesUsing HP Web Jetadmin Using the printer control panelPrint cartridge storage Print cartridge life expectancyTo replace the print cartridge Changing print cartridgesChanging print cartridges Enww Color Cartridge Replacing supplies Supply replacement guidelinesLocating supplies Making room around the printer for replacing suppliesSupplies replacement clearance diagram Approximate replacement intervals for suppliesSoftware Information location Configuring alerts123 Problem solvingProblem solving Basic troubleshooting checklist Factors affecting printer performance Registration Troubleshooting information pagesPaper path test Event log Critical error messages Error messagesControl panel message types Status messagesControl panel messages Control panel messages13.XX.YY JAM in Tray 13.XX.YY JAM in Paper PathBuffer Overflow For help press Parallel I/OBuffer Overflow To continue press Description Serial I/OXxxx Printer ErrorLoad Tray Type Size Turn off then on Description Control panel message 50.X Fuser Error For help press 51.2YXX Printer Error CPU Control panel message 59.XY Menus Locked 8X.YYYY EIO X ErrorStorage Full Functional Card Slot X notChosen Personality not Available Data ReceivedDetectable Size Detectable Size in TrayFlash Device Failure Flash File Operation FailedIncorrect Supplies Incorrect Color CartridgeInsert or Close TrayInsufficient Memory To Load FONTS/DATA Install Color CartridgeInstall Supplies Recommend move tray switch to STANDARD. Then close tray Move tray switch to CustomLoad Tray XX Type Size To use another tray press DescriptionManually Feed Output Stack Do not Power OFFStop KEY NON HP Supply DetectedOrder Color Cartridge NON HP Supply USEOrder Fuser KIT Less than XXX Pages Order SuppliesOrder Transfer KIT Less than XXX Pages ConfigurationDemo File DirectoryRegistration Font ListMenu MAP To exit press Stop KEY Description Recommended action Remove ALL Print CartridgesRemove at least one print cartridge To exit press Stop KEY Replace Color CartridgeControl panel message Description To continue press Description Replace Supplies Using black onlyReplace Transfer KIT To select Reset SuppliesTo continue press Description Setting saved Resend upgrade Resetting Kit CountControl panel message Replace Transfer KIT For help press Replace Transfer KIT To continue press DescriptionTray X Open Size Mismatch Tray XX=SIZETray X Empty Type Size Custom Tray XX SIZE= Size Tray XX SIZE= SizeUSE Tray XX Type Size Type Mismatch Tray XX=TYPEPaper jam locations Paper jam recoveryPaper jams To disable paper jam recovery Cause SolutionCommon causes of paper jams Cause Solution Jam in Tray Clearing jamsJams in the top cover To clear a jam in the top cover area Enww Enww Jam in paper path Multiple jams in paper path Enww Enww Printer feeds incorrect page size Media-handling problemsPrinter feeds multiple sheets Media does not feed from input Tray Printer pulls from incorrect trayMedia does not feed automatically Transparencies or glossy paper will not feed Output is curled or wrinkled Envelopes jam or will not feed in the printerNo display message Printer response problemsPrinter is on, but nothing prints Replace Color Cartridge appears on the printer displayUnable to select the printer from the computer Printer is on, but is not receiving dataPress Stop to return the printer to the Ready state Control panel settings work incorrectly Printer control panel problemsIncorrect printer output Unable to print all characters in a symbol setIncorrect fonts are printed Drifting text between printoutsPartial printout Guidelines for printing with different fontsUnable to change system selections through software Software application problemsUnable to select a font from the software Unable to select colors from the softwarePrinting black instead of color Color printing problemsIncorrect shade Missing colorPrinted colors do not match screen colors Inconsistent colors after installing a print cartridgeOverhead transparency defects Print quality troubleshootingPrint quality problems associated with media Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with jams Print quality defect chart Print quality troubleshooting toolCalibrating the printer Press to select Quick Calibrate NOWVertical lines Horizontal lines or streaksMisaligned colors Repetitive defectsFingerprints and media dents Color fade in all colorsColor fade in one color Loose tonerWhite areas dropouts on Smeared tonerSpecks or stray toner Media damage wrinkles, curl, creases, tearsSkewed, stretched, or off-center Enww Working with memory Printing a configurationPrint server cards Printer memoryTo install DDR memory DIMMs Installing memoryInstalling memory Correct type of Dimm To install a flash firmware card Card will be lost 2P128SE0376 76* E0376* 28SE03 2P128S *2P1 Enabling memory To enable memory for Windows 2000 and XPInstalling an HP Jetdirect external print server Enww 203 Supplies and accessoriesPart Part number Type/size Supplies and accessoriesSupplies, accessories, and part numbers Supplies and accessories Supplies, accessories, and part numbers Hewlett-Packard limited warranty statement Service and SupportAppendix C Service and Support Print Cartridge Limited Warranty Statement Fuser and Transfer unit Limited Warranty Statement On-site service agreements HP maintenance agreementsPriority on-site service Next-day on-site serviceEnww Physical dimensions Printer specificationsProduct Height Depth Width Weight 213Power consumption average, in watts Electrical specificationsSPL Bystander Position Declared Per ISO Sound Power Level Declared Per ISOAcoustic emissions Specification Recommended Environmental specificationsFCC regulations Regulatory informationEnvironmental product stewardship program Material restrictions Material Safety Data Sheet Msds For more informationEnww Declaration of Conformity Declaration of ConformityLaser safety Safety statementsCanadian DOC regulations EMI statement Korea Vcci statement JapanLuokan 1 laserlaite Klass 1 Laser Apparat Laser Statement for FinlandEnww Glossary BootpIPX/SPX PJL ROM Index Symbols/Numerics 2-sided printing AccessoriesEnww Warranty Enww Page Q7732-90902