Compaq LaserJet 4610n manual Common causes of paper jams, Cause, Solution

Common causes of paper jams

The following table lists common causes of paper jams and suggested solutions for resolving them.

Cause

Print media does not meet HP-recommended media specifications.

A supply item is installed incorrectly, causing repeated jams.

You are reloading paper that has already passed through a printer or copier.

An input tray is loaded incorrectly.

Solution

Use only media that meets HP specifications. See Supported media weights and sizes.

Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.

Do not use media that has been previously printed on or copied.

Remove any excess media from the input tray. Press media down in the input tray so it fits below the tabs, and within the media width guides. See Configuring input trays.

Print media is skewed.	Input tray guides are not adjusted correctly.
	Adjust input tray guides so they hold media
	firmly in place without bending it. If media
	heavier than 105 g/m2 (28 lb) is loaded into Tray
	2, the media might skew.

Print media is binding or sticking together.

Remove media, flex it, rotate it 180 degrees, or flip it over. Reload media into the input tray. Do not fan media.

Print media is removed before it settles into the output bin.

Print media is in poor condition.

Print media is not picked up by the internal rollers from Tray 2.

Print media has rough or jagged edges. Print media is perforated or embossed.

Printer supply items have reached the end of their useful life.

Reset the printer. Wait until the page completely settles in the output bin before removing it.

Replace the print media.

Remove the top sheet of media. If the media is heavier than 105 g/m2 (28 lb), it may not be picked from the tray.

Replace the media.

This media does not separate easily. You might need to feed single sheets from Tray 1.

Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Replacing supplies for more information.

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