Compaq LaserJet 4610n Envelopes jam or will not feed in the printer, Output is curled or wrinkled

Envelopes jam or will not feed in the printer

Cause

Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes.

Envelopes are curled or damaged.

Envelopes are sealing because the moisture content is too high.

Envelope orientation is incorrect.

This printer does not support the envelopes being used.

Tray 1 is configured for a size other than envelopes.

Solution

Load envelopes into Tray 1.

Try using different envelopes. Store envelopes in a controlled environment.

Try using different envelopes. Store envelopes in a controlled environment.

Verify that the envelope is loaded correctly. See Configuring input trays.

See Supported media weights and sizes or the HP LaserJet Printer Family Print Media Guide.

Configure Tray 1 size for envelopes.

Output is curled or wrinkled

Cause

Media does not meet the specifications for this printer.

Media is damaged or in poor condition.

Printer is operating in an excessively humid environment.

You are printing large, solid-filled areas.

Media used was not stored correctly and may have absorbed moisture.

Media has poorly cut edges.

The specific media type was not configured for the tray or selected in the software.

Solution

Use only media that meets the HP media specifications for this printer. See Supported media weights and sizes.

Remove media from the input tray and load media that is in good condition.

Verify that the printing environment is within humidity specifications. See Printer specifications.

Large, solid-filled areas can cause excessive curl. Try using a different pattern.

Remove media and replace it with media from a fresh, unopened package.

Remove media, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan media. If the problem persists, replace the media.

Configure the software for the media (see the software documentation). Configure the tray for the media, see Configuring input trays.

174 Chapter 8 Problem solving ENWW