Problem solving, Viii | Compaq LaserJet 4610n manual

HP fraud hotline	114
Print cartridge storage	115
Print cartridge life expectancy	115
Checking the print cartridge life	115
Changing print cartridges	116
To replace the print cartridge	116
Replacing supplies	120
Locating supplies	120
Supply replacement guidelines	120
Making room around the printer for replacing supplies	120
Approximate replacement intervals for supplies	121
Configuring alerts	122
8 Problem solving
Basic troubleshooting checklist	125
Factors affecting printer performance	126
Troubleshooting information pages	127
Paper path test page	127
Registration page	127
Event log	128
Control panel message types	129
Status messages	129
Warning messages	129
Error messages	129
Critical error messages	129
Control panel messages	130
Paper jams	158
Paper jam recovery	158
Common causes of paper jams	160
Clearing jams	162
Jam in Tray 1	162
Jam in Tray 2	163
Jams in the top cover	163
Jam in paper path	167
Multiple jams in paper path	168
Media-handling problems	171
Printer feeds multiple sheets	171
Printer feeds incorrect page size	171
Printer pulls from incorrect tray	172
Media does not feed automatically	172
Media does not feed from input Tray 2	172
Transparencies or glossy paper will not feed	173
Envelopes jam or will not feed in the printer	174
Output is curled or wrinkled	174
Printer response problems	175
No display message	175
Printer is on, but nothing prints	175
Printer is on, but is not receiving data	176
Unable to select the printer from the computer	176
Printer control panel problems	178
Control panel settings work incorrectly	178
Incorrect printer output	179
Incorrect fonts are printed	179
Unable to print all characters in a symbol set	179
Drifting text between printouts	179

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Compaq LaserJet 4610n manual Problem solving, Viii

Contents

Use Page User Guide Copyright and License HP customer care Online servicesHP service agreements HP support and information for Macintosh computers Enww Table of contents O Configuration Managing the printer Vii Problem solving Viii Appendix B Supplies and accessories Glossary Index Printer basics Setting up the printer Quick access to printer informationUser guide links Where to look for more information World Wide Web links CD-ROM User Guide Using the printerAccessory and Consumable Installation Guides Online Help Printer configurations HP Color LaserJet 4610n Part number Q7732A Printer features Features Connectivity Front view shown with 2 x 500-sheet input tray Walk aroundBack view Update Now Software featuresDriver Autoconfiguration Printer software PCL HP Driver PreconfigurationPrinter drivers PPD Select the right printer driver for your needs Accessing the printer driversAdditional drivers Printer driver Help Menus PPDs Installing the printing system softwareSoftware for Macintosh computers HP LaserJet Utility Installing Windows printing system software for networks To install the printing system software Installing Macintosh printing system software for networks To install printer drivers from Mac OS 10.1 and later To install printer drivers from Mac OSOn the Printing menu, click Set Default Printer PostScript Printer Description PPD files Click Add Printer For Mac OS To install the software for Windows 2000 or Windows XPNext to USB Printer Selection, click Change Software for networks Uninstalling the softwareHP Web Jetadmin To remove software from Windows operating systems Windows Network administratorUtilities Macintosh OS Tray Dimensions Weight or thickness Capacity Print media specificationsSupported media weights and sizes Tray 1 media sizes Weight or thickness Capacity Tray DimensionsTray 2 media sizes1 Enww Control panel Display IntroductionControl panel buttons and lights Printer display Control panel buttons Button name Function Indicator Interpreting control panel indicator lightsControl panel indicator lights Off Flashing Control panel menus Getting started basics Retrieve job menu Menu hierarchyTo enter the menus Information menu Paper Handling Tray 1 Size Tray 1 Type Configure device menuPaper handling menu Tray N Size Diagnostics menu See Diagnostics menu for more information Retrieve job menu Menu item Description Information menu Supplies Status Paper handling menu Menu item Value Description Menu item Values Configure device menuPrinting menu 32000 Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Enww Print quality menu PCL Append CR to LF Suppress Blank Pages SET Registration Print Test Source Adjust Tray N 100 Sets the limit for the maximum System setup menuMenu item Values Description Memory JOB Held Timeout OFF Hour Hours DAY Week Show Address Auto COLOR/BLACK MIX Auto Mostly Color Pages Mostly Black Enww Enww Timeout Seconds JAM Recovery Auto OFF LanguageMenu Parallel Input High Speed Advanced Functions Resets menuNone Diagnostics menu Paper Path Sensor Test Paper Path Test menu Selecting Print Test Use this item to print a color Job storage limit Changing printer control panel configuration settingsJob held timeout To set the job storage limit Color/black mix To set the job held timeoutShow address To show the IP address To set the color/black mix Tray behavior optionsTo set the printer to use requested tray To set the printer default for PS Defer Media PowerSave TimeTo set manually feed prompt To disable/enable PowerSave To set PowerSave TimePersonality To set the personality Clearable warningsAuto continue To set the clearable warnings To set the auto continue Supplies lowColor supply out To set supplies low reporting To set jam recovery response Jam recoveryTo set color supply out response Language To select language Using the printer control panel in shared environments Configuration Network configuration Parallel configuration Parallel port connection USB configuration USB connection Available enhanced I/O interfaces Enhanced I/O configurationHP Jetdirect print server NetWare networks AppleTalk networks UNIX/Linux networks Bluetooth Wireless printingIeee 802.11b standard Enww Printing tasks Source Print setting prioritiesControlling print jobs Type and Size Controlling print jobs Media to avoid Selecting print mediaPaper that can damage the printer Selecting print media Configuring trays when the printer gives a prompt Configuring input traysTo configure a tray when loading paper Configuring the paper size To configure a tray to match print job settingsConfiguring trays using the Paper Handling menu Configuring the paper type Configuring Tray 2 for a custom paper size To set a custom size in Tray Printing from Tray 1 multipurpose tray Loading Tray Printing envelopes from Tray To load envelopes into Tray Printing envelopes Printing from TrayLoading detectable standard-sized media into Tray Address type Left margin Top margin Standard position Loading undetectable standard-sized media into Tray Doing so can cause paper jams Enww Loading custom-sized media into Tray Configure a tray to match print job settings Transparencies Printing on special mediaGlossy paper Labels Colored paperEnvelopes Heavy paper HP LaserJet Tough paper Paper type Paper weightPreprinted forms and letterhead Recycled paper Manual two-sided duplex printing Printing booklets Manual two-sided printingTo manually print on two sides duplex Printing a blank back cover Special printing situationsPrinting a different first Printing on custom-size media Stopping a print request To stop the current print job from the printer control panel Job storage features Storing a print job Printing stored jobs Proofing and holding a jobDeleting stored jobs Private jobs Printing a private job Mopier mode Deleting a private job Managing memory Enww Managing the printer Printer information pages ConfigurationMenu map Supplies status Press to select Print ConfigurationUsage Print RGB samples DemoPrint Cmyk samples PCL or PS font list Event log Enww Color 105 Paper selection Using colorHP ImageREt Color options Printing in four colors Cmyk SRGBCmyk ink set emulation PostScript only Print in Grayscale Automatic or manual color adjustmentManaging printer color options Manual color options Edge Control RGB Color Matching colors Pantone color matching Sample book color matching Printing color samples Color emulation of the HP color LaserJet 4550 printer Enww Maintenance 113 HP print cartridges Print cartridge authenticationManaging print cartridges Non-HP print cartridges Print cartridge storage Using the printer control panelUsing HP Web Jetadmin Print cartridge life expectancy Changing print cartridges To replace the print cartridge Changing print cartridges Enww Color Cartridge Locating supplies Supply replacement guidelinesReplacing supplies Making room around the printer for replacing supplies Approximate replacement intervals for supplies Supplies replacement clearance diagram Configuring alerts Software Information location Problem solving 123 Problem solving Basic troubleshooting checklist Factors affecting printer performance Paper path test Troubleshooting information pagesRegistration Event log Control panel message types Error messagesCritical error messages Status messages Control panel messages Control panel messages 13.XX.YY JAM in Paper Path 13.XX.YY JAM in Tray Buffer Overflow To continue press Description Parallel I/OBuffer Overflow For help press Serial I/O Load Tray Type Size Printer ErrorXxxx Control panel message 50.X Fuser Error For help press 51.2Y Turn off then on Description XX Printer Error CPU Control panel message 59.XY Storage Full 8X.YYYY EIO X ErrorMenus Locked Chosen Personality not Available Card Slot X notFunctional Data Received Flash Device Failure Detectable Size in TrayDetectable Size Flash File Operation Failed Insert or Close Incorrect Color CartridgeIncorrect Supplies Tray Install Supplies Install Color CartridgeInsufficient Memory To Load FONTS/DATA Load Tray XX Type Size Move tray switch to CustomRecommend move tray switch to STANDARD. Then close tray To use another tray press Description Stop KEY Do not Power OFFManually Feed Output Stack NON HP Supply Detected Order Fuser KIT Less than XXX Pages NON HP Supply USEOrder Color Cartridge Order Supplies Demo ConfigurationOrder Transfer KIT Less than XXX Pages File Directory Menu MAP Font ListRegistration Remove at least one print cartridge To exit press Stop KEY Remove ALL Print CartridgesTo exit press Stop KEY Description Recommended action Replace Color Cartridge Control panel message Description To continue press Description Using black only Replace Supplies To select Reset Supplies Replace Transfer KIT To continue press Description Control panel message Replace Transfer KIT For help press Resend upgrade Resetting Kit CountSetting saved Replace Transfer KIT To continue press Description Tray X Empty Type Size Size Mismatch Tray XX=SIZETray X Open Tray XX SIZE= Size Custom Tray XX SIZE= Size Type Mismatch Tray XX=TYPE USE Tray XX Type Size Paper jams Paper jam recoveryPaper jam locations To disable paper jam recovery Common causes of paper jams SolutionCause Cause Solution Clearing jams Jam in Tray Jams in the top cover To clear a jam in the top cover area Enww Enww Jam in paper path Multiple jams in paper path Enww Enww Printer feeds multiple sheets Media-handling problemsPrinter feeds incorrect page size Media does not feed automatically Printer pulls from incorrect trayMedia does not feed from input Tray Transparencies or glossy paper will not feed Envelopes jam or will not feed in the printer Output is curled or wrinkled Printer is on, but nothing prints Printer response problemsNo display message Replace Color Cartridge appears on the printer display Printer is on, but is not receiving data Unable to select the printer from the computer Press Stop to return the printer to the Ready state Printer control panel problems Control panel settings work incorrectly Incorrect fonts are printed Unable to print all characters in a symbol setIncorrect printer output Drifting text between printouts Guidelines for printing with different fonts Partial printout Unable to select a font from the software Software application problemsUnable to change system selections through software Unable to select colors from the software Incorrect shade Color printing problemsPrinting black instead of color Missing color Inconsistent colors after installing a print cartridge Printed colors do not match screen colors Print quality problems associated with media Print quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print quality problems associated with the environmentPrint quality troubleshooting pages Calibrating the printer Print quality troubleshooting toolPrint quality defect chart Press to select Quick Calibrate NOW Misaligned colors Horizontal lines or streaksVertical lines Repetitive defects Color fade in one color Color fade in all colorsFingerprints and media dents Loose toner Smeared toner White areas dropouts on Media damage wrinkles, curl, creases, tears Specks or stray toner Skewed, stretched, or off-center Enww Print server cards Printing a configurationWorking with memory Printer memory Installing memory To install DDR memory DIMMs Installing memory Correct type of Dimm To install a flash firmware card Card will be lost 2P128SE0376 76* E0376* 28SE03 2P128S *2P1 To enable memory for Windows 2000 and XP Enabling memory Installing an HP Jetdirect external print server Enww Supplies and accessories 203 Supplies, accessories, and part numbers Supplies and accessoriesPart Part number Type/size Supplies and accessories Supplies, accessories, and part numbers Service and Support Hewlett-Packard limited warranty statement Appendix C Service and Support Print Cartridge Limited Warranty Statement Fuser and Transfer unit Limited Warranty Statement Priority on-site service HP maintenance agreementsOn-site service agreements Next-day on-site service Enww Product Height Depth Width Weight Printer specificationsPhysical dimensions 213 Electrical specifications Power consumption average, in watts Acoustic emissions Sound Power Level Declared Per ISOSPL Bystander Position Declared Per ISO Environmental specifications Specification Recommended Regulatory information FCC regulations Environmental product stewardship program Material Safety Data Sheet Msds For more information Material restrictions Enww Declaration of Conformity Declaration of Conformity Canadian DOC regulations Safety statementsLaser safety EMI statement Korea Vcci statement Japan Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat Enww Bootp Glossary IPX/SPX PJL ROM Symbols/Numerics 2-sided printing Accessories Index Enww Warranty Enww Page Q7732-90902