Problem solving | Compaq LaserJet 4610n instruction

●Partial printout

●Software application problems

●Unable to change system selections through software

●Unable to select a font from the software

●Unable to select colors from the software

●Color printing problems

●Printing black instead of color

●Incorrect shade

●Missing color

●Inconsistent colors after installing a print cartridge

●Printed colors do not match screen colors

●Print quality troubleshooting

124 Chapter 8 Problem solving

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Compaq LaserJet 4610n manual Problem solving

Contents

Use Page User Guide Copyright and License Online services HP service agreementsHP customer care HP support and information for Macintosh computers Enww Table of contents O Configuration Managing the printer Vii Problem solving Viii Appendix B Supplies and accessories Glossary Index Printer basics Quick access to printer information User guide links Where to look for more informationSetting up the printer World Wide Web links Using the printer Accessory and Consumable Installation GuidesCD-ROM User Guide Online Help Printer configurations HP Color LaserJet 4610n Part number Q7732A Printer features Features Connectivity Front view shown with 2 x 500-sheet input tray Walk aroundBack view Software features Driver AutoconfigurationUpdate Now Printer software HP Driver Preconfiguration Printer driversPCL PPD Accessing the printer drivers Additional driversSelect the right printer driver for your needs Printer driver Help Menus Installing the printing system software Software for Macintosh computersPPDs HP LaserJet Utility Installing Windows printing system software for networks To install the printing system software Installing Macintosh printing system software for networks To install printer drivers from Mac OS On the Printing menu, click Set Default PrinterTo install printer drivers from Mac OS 10.1 and later PostScript Printer Description PPD files Click Add Printer For Mac OS To install the software for Windows 2000 or Windows XPNext to USB Printer Selection, click Change Uninstalling the software HP Web JetadminSoftware for networks To remove software from Windows operating systems Network administrator UtilitiesWindows Macintosh OS Print media specifications Supported media weights and sizesTray Dimensions Weight or thickness Capacity Tray 1 media sizes Weight or thickness Capacity Tray DimensionsTray 2 media sizes1 Enww Control panel Display IntroductionControl panel buttons and lights Printer display Control panel buttons Button name Function Interpreting control panel indicator lights Control panel indicator lightsIndicator Off Flashing Control panel menus Getting started basics Menu hierarchy To enter the menusRetrieve job menu Information menu Configure device menu Paper handling menuPaper Handling Tray 1 Size Tray 1 Type Tray N Size Diagnostics menu See Diagnostics menu for more information Retrieve job menu Menu item Description Information menu Supplies Status Paper handling menu Menu item Value Description Configure device menu Printing menuMenu item Values 32000 Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Enww Print quality menu PCL Append CR to LF Suppress Blank Pages SET Registration Print Test Source Adjust Tray N System setup menu Menu item Values Description100 Sets the limit for the maximum Memory JOB Held Timeout OFF Hour Hours DAY Week Show Address Auto COLOR/BLACK MIX Auto Mostly Color Pages Mostly Black Enww Enww Timeout Seconds JAM Recovery Auto OFF LanguageMenu Parallel Input High Speed Advanced Functions Resets menuNone Diagnostics menu Paper Path Sensor Test Paper Path Test menu Selecting Print Test Use this item to print a color Changing printer control panel configuration settings Job held timeoutJob storage limit To set the job storage limit To set the job held timeout Show addressColor/black mix To show the IP address To set the color/black mix Tray behavior optionsTo set the printer to use requested tray To set the printer default for PS Defer Media PowerSave TimeTo set manually feed prompt To disable/enable PowerSave To set PowerSave TimePersonality Clearable warnings Auto continueTo set the personality To set the clearable warnings Supplies low Color supply outTo set the auto continue To set supplies low reporting To set jam recovery response Jam recoveryTo set color supply out response Language To select language Using the printer control panel in shared environments Configuration Network configuration Parallel configuration Parallel port connection USB configuration USB connection Enhanced I/O configuration HP Jetdirect print serverAvailable enhanced I/O interfaces NetWare networks AppleTalk networks UNIX/Linux networks Bluetooth Wireless printingIeee 802.11b standard Enww Printing tasks Print setting priorities Controlling print jobsSource Type and Size Controlling print jobs Media to avoid Selecting print mediaPaper that can damage the printer Selecting print media Configuring trays when the printer gives a prompt Configuring input traysTo configure a tray when loading paper To configure a tray to match print job settings Configuring trays using the Paper Handling menuConfiguring the paper size Configuring the paper type Configuring Tray 2 for a custom paper size To set a custom size in Tray Printing from Tray 1 multipurpose tray Loading Tray Printing envelopes from Tray To load envelopes into Tray Printing from Tray Loading detectable standard-sized media into TrayPrinting envelopes Address type Left margin Top margin Standard position Loading undetectable standard-sized media into Tray Doing so can cause paper jams Enww Loading custom-sized media into Tray Configure a tray to match print job settings Transparencies Printing on special mediaGlossy paper Colored paper EnvelopesLabels Heavy paper HP LaserJet Tough paper Paper type Paper weightPreprinted forms and letterhead Recycled paper Manual two-sided duplex printing Printing booklets Manual two-sided printingTo manually print on two sides duplex Special printing situations Printing a different firstPrinting a blank back cover Printing on custom-size media Stopping a print request To stop the current print job from the printer control panel Job storage features Storing a print job Printing stored jobs Proofing and holding a jobDeleting stored jobs Private jobs Printing a private job Mopier mode Deleting a private job Managing memory Enww Managing the printer Printer information pages ConfigurationMenu map Supplies status Press to select Print ConfigurationUsage Demo Print Cmyk samplesPrint RGB samples PCL or PS font list Event log Enww Color 105 Using color HP ImageREtPaper selection Color options Printing in four colors Cmyk SRGBCmyk ink set emulation PostScript only Automatic or manual color adjustment Managing printer color optionsPrint in Grayscale Manual color options Edge Control RGB Color Matching colors Pantone color matching Sample book color matching Printing color samples Color emulation of the HP color LaserJet 4550 printer Enww Maintenance 113 Print cartridge authentication Managing print cartridgesHP print cartridges Non-HP print cartridges Using the printer control panel Using HP Web JetadminPrint cartridge storage Print cartridge life expectancy Changing print cartridges To replace the print cartridge Changing print cartridges Enww Color Cartridge Supply replacement guidelines Replacing suppliesLocating supplies Making room around the printer for replacing supplies Approximate replacement intervals for supplies Supplies replacement clearance diagram Configuring alerts Software Information location Problem solving 123 Problem solving Basic troubleshooting checklist Factors affecting printer performance Paper path test Troubleshooting information pagesRegistration Event log Error messages Critical error messagesControl panel message types Status messages Control panel messages Control panel messages 13.XX.YY JAM in Paper Path 13.XX.YY JAM in Tray Parallel I/O Buffer Overflow For help pressBuffer Overflow To continue press Description Serial I/O Load Tray Type Size Printer ErrorXxxx Control panel message 50.X Fuser Error For help press 51.2Y Turn off then on Description XX Printer Error CPU Control panel message 59.XY Storage Full 8X.YYYY EIO X ErrorMenus Locked Card Slot X not FunctionalChosen Personality not Available Data Received Detectable Size in Tray Detectable SizeFlash Device Failure Flash File Operation Failed Incorrect Color Cartridge Incorrect SuppliesInsert or Close Tray Install Supplies Install Color CartridgeInsufficient Memory To Load FONTS/DATA Move tray switch to Custom Recommend move tray switch to STANDARD. Then close trayLoad Tray XX Type Size To use another tray press Description Do not Power OFF Manually Feed Output StackStop KEY NON HP Supply Detected NON HP Supply USE Order Color CartridgeOrder Fuser KIT Less than XXX Pages Order Supplies Configuration Order Transfer KIT Less than XXX PagesDemo File Directory Menu MAP Font ListRegistration Remove ALL Print Cartridges To exit press Stop KEY Description Recommended actionRemove at least one print cartridge To exit press Stop KEY Replace Color Cartridge Control panel message Description To continue press Description Using black only Replace Supplies To select Reset Supplies Replace Transfer KIT To continue press Description Resend upgrade Resetting Kit Count Setting savedControl panel message Replace Transfer KIT For help press Replace Transfer KIT To continue press Description Tray X Empty Type Size Size Mismatch Tray XX=SIZETray X Open Tray XX SIZE= Size Custom Tray XX SIZE= Size Type Mismatch Tray XX=TYPE USE Tray XX Type Size Paper jams Paper jam recoveryPaper jam locations To disable paper jam recovery Common causes of paper jams SolutionCause Cause Solution Clearing jams Jam in Tray Jams in the top cover To clear a jam in the top cover area Enww Enww Jam in paper path Multiple jams in paper path Enww Enww Printer feeds multiple sheets Media-handling problemsPrinter feeds incorrect page size Media does not feed automatically Printer pulls from incorrect trayMedia does not feed from input Tray Transparencies or glossy paper will not feed Envelopes jam or will not feed in the printer Output is curled or wrinkled Printer response problems No display messagePrinter is on, but nothing prints Replace Color Cartridge appears on the printer display Printer is on, but is not receiving data Unable to select the printer from the computer Press Stop to return the printer to the Ready state Printer control panel problems Control panel settings work incorrectly Unable to print all characters in a symbol set Incorrect printer outputIncorrect fonts are printed Drifting text between printouts Guidelines for printing with different fonts Partial printout Software application problems Unable to change system selections through softwareUnable to select a font from the software Unable to select colors from the software Color printing problems Printing black instead of colorIncorrect shade Missing color Inconsistent colors after installing a print cartridge Printed colors do not match screen colors Print quality problems associated with media Print quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print quality problems associated with the environmentPrint quality troubleshooting pages Print quality troubleshooting tool Print quality defect chartCalibrating the printer Press to select Quick Calibrate NOW Horizontal lines or streaks Vertical linesMisaligned colors Repetitive defects Color fade in all colors Fingerprints and media dentsColor fade in one color Loose toner Smeared toner White areas dropouts on Media damage wrinkles, curl, creases, tears Specks or stray toner Skewed, stretched, or off-center Enww Printing a configuration Working with memoryPrint server cards Printer memory Installing memory To install DDR memory DIMMs Installing memory Correct type of Dimm To install a flash firmware card Card will be lost 2P128SE0376 76* E0376* 28SE03 2P128S *2P1 To enable memory for Windows 2000 and XP Enabling memory Installing an HP Jetdirect external print server Enww Supplies and accessories 203 Supplies, accessories, and part numbers Supplies and accessoriesPart Part number Type/size Supplies and accessories Supplies, accessories, and part numbers Service and Support Hewlett-Packard limited warranty statement Appendix C Service and Support Print Cartridge Limited Warranty Statement Fuser and Transfer unit Limited Warranty Statement HP maintenance agreements On-site service agreementsPriority on-site service Next-day on-site service Enww Printer specifications Physical dimensionsProduct Height Depth Width Weight 213 Electrical specifications Power consumption average, in watts Acoustic emissions Sound Power Level Declared Per ISOSPL Bystander Position Declared Per ISO Environmental specifications Specification Recommended Regulatory information FCC regulations Environmental product stewardship program Material Safety Data Sheet Msds For more information Material restrictions Enww Declaration of Conformity Declaration of Conformity Safety statements Laser safetyCanadian DOC regulations EMI statement Korea Vcci statement Japan Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat Enww Bootp Glossary IPX/SPX PJL ROM Symbols/Numerics 2-sided printing Accessories Index Enww Warranty Enww Page Q7732-90902