Compaq LaserJet 4610n manual Media-handling problems, Printer feeds multiple sheets

Media-handling problems

Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories.

For paper specifications for this printer, see Supported media weights and sizes.

Printer feeds multiple sheets

Cause

The input tray is overfilled.

The media is not under the tabs in the input tray (Trays 2).

Print media is sticking together.

Media does not meet the specifications for this printer.

Media lift plate is not locked down before the tray is inserted back into the printer.

Trays are not properly adjusted.

Solution

Remove excess media from the input tray.

Open the input tray and verify that the media is seated under the metal tabs.

Remove media, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray.

NOTE

Do not fan media. Fanning can cause static electricity, which can cause media to stick together.

Use only media that meets HP media specifications for this printer. See Supported media weights and sizes.

Lock down media lift plate before inserting the tray into the printer.

Make sure that the rear media-length guide indicates the length of media being used.

Printer feeds incorrect page size

Cause

The correct size media is not loaded in the input tray.

The correct size media is not selected in the software application or printer driver.

Solution

Load the correct size media in the input tray.

Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. For more information about how to access the printer drivers, see Accessing the printer drivers.

The correct size media for Tray 1 is not selected in the printer control panel.

The media size is not configured correctly for the input tray.

The guides in the tray are not against the paper.

From the control panel, select the correct size media for Tray 1.

Print a configuration page or use the control panel to determine the media size for which the tray is configured.

Verify that the rear and width media guides are touching the paper.

ENWW Media-handling problems 171