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Compaq LaserJet 4610n manual Multiple jams in paper path

Models: LaserJet 4610n

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5. Close the transfer unit and front cover.

6. Close the top cover.

Multiple jams in paper path

1. Using the side handles, open the top cover.

168 Chapter 8 Problem solving

ENWW

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Compaq LaserJet 4610n manual Multiple jams in paper path

Contents

Use Page User Guide Copyright and License Online services HP service agreementsHP customer care HP support and information for Macintosh computersEnww Table of contents O Configuration Managing the printer ViiProblem solving ViiiAppendix B Supplies and accessories Glossary Index Printer basics Quick access to printer information User guide links Where to look for more informationSetting up the printer World Wide Web linksUsing the printer Accessory and Consumable Installation GuidesCD-ROM User Guide Online HelpPrinter configurations HP Color LaserJet 4610n Part number Q7732APrinter features FeaturesConnectivity Walk around Front view shown with 2 x 500-sheet input trayBack view Software features Driver AutoconfigurationUpdate Now Printer softwareHP Driver Preconfiguration Printer driversPCL PPDAccessing the printer drivers Additional driversSelect the right printer driver for your needs Printer driver HelpMenus Installing the printing system software Software for Macintosh computersPPDs HP LaserJet UtilityInstalling Windows printing system software for networks To install the printing system softwareInstalling Macintosh printing system software for networks To install printer drivers from Mac OS On the Printing menu, click Set Default PrinterTo install printer drivers from Mac OS 10.1 and later PostScript Printer Description PPD filesClick Add Printer To install the software for Windows 2000 or Windows XP For Mac OSNext to USB Printer Selection, click Change Uninstalling the software HP Web JetadminSoftware for networks To remove software from Windows operating systemsNetwork administrator UtilitiesWindows Macintosh OSPrint media specifications Supported media weights and sizesTray Dimensions Weight or thickness Capacity Tray 1 media sizesTray Dimensions Weight or thickness CapacityTray 2 media sizes1 Enww Control panel Introduction DisplayControl panel buttons and lights Printer display Control panel buttons Button name FunctionInterpreting control panel indicator lights Control panel indicator lightsIndicator Off FlashingControl panel menus Getting started basicsMenu hierarchy To enter the menusRetrieve job menu Information menuConfigure device menu Paper handling menuPaper Handling Tray 1 Size Tray 1 Type Tray N SizeDiagnostics menu See Diagnostics menu for more informationRetrieve job menu Menu item DescriptionInformation menu Supplies StatusPaper handling menu Menu item Value DescriptionConfigure device menu Printing menuMenu item Values 32000Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Enww Print quality menu PCL Append CR to LF Suppress Blank PagesSET Registration Print Test Source Adjust Tray N System setup menu Menu item Values Description100 Sets the limit for the maximum MemoryJOB Held Timeout OFF Hour Hours DAY Week Show Address Auto COLOR/BLACK MIX Auto Mostly Color Pages Mostly BlackEnww Enww JAM Recovery Auto OFF Language Timeout SecondsMenu Resets menu Parallel Input High Speed Advanced FunctionsNone Diagnostics menu Paper Path Sensor TestPaper Path Test menu Selecting Print TestUse this item to print a color Changing printer control panel configuration settings Job held timeoutJob storage limit To set the job storage limitTo set the job held timeout Show addressColor/black mix To show the IP addressTray behavior options To set the color/black mixTo set the printer to use requested tray PowerSave Time To set the printer default for PS Defer MediaTo set manually feed prompt To set PowerSave Time To disable/enable PowerSavePersonality Clearable warnings Auto continueTo set the personality To set the clearable warningsSupplies low Color supply outTo set the auto continue To set supplies low reportingJam recovery To set jam recovery responseTo set color supply out response Language To select languageUsing the printer control panel in shared environments Configuration Network configuration Parallel configuration Parallel port connectionUSB configuration USB connectionEnhanced I/O configuration HP Jetdirect print serverAvailable enhanced I/O interfaces NetWare networksAppleTalk networks UNIX/Linux networksWireless printing BluetoothIeee 802.11b standard Enww Printing tasks Print setting priorities Controlling print jobsSource Type and SizeControlling print jobs Selecting print media Media to avoidPaper that can damage the printer Selecting print media Configuring input trays Configuring trays when the printer gives a promptTo configure a tray when loading paper To configure a tray to match print job settings Configuring trays using the Paper Handling menuConfiguring the paper size Configuring the paper typeConfiguring Tray 2 for a custom paper size To set a custom size in TrayPrinting from Tray 1 multipurpose tray Loading TrayPrinting envelopes from Tray To load envelopes into Tray Printing from Tray Loading detectable standard-sized media into TrayPrinting envelopes Address type Left margin Top marginStandard position Loading undetectable standard-sized media into Tray Doing so can cause paper jams Enww Loading custom-sized media into Tray Configure a tray to match print job settings Printing on special media TransparenciesGlossy paper Colored paper EnvelopesLabels Heavy paperPaper type Paper weight HP LaserJet Tough paperPreprinted forms and letterhead Recycled paper Manual two-sided duplex printing Manual two-sided printing Printing bookletsTo manually print on two sides duplex Special printing situations Printing a different firstPrinting a blank back cover Printing on custom-size mediaStopping a print request To stop the current print job from the printer control panelJob storage features Storing a print jobProofing and holding a job Printing stored jobsDeleting stored jobs Private jobs Printing a private jobMopier mode Deleting a private jobManaging memory Enww Managing the printer Configuration Printer information pagesMenu map Press to select Print Configuration Supplies statusUsage Demo Print Cmyk samplesPrint RGB samples PCL or PS font listEvent log Enww Color 105Using color HP ImageREtPaper selection Color optionsSRGB Printing in four colors CmykCmyk ink set emulation PostScript only Automatic or manual color adjustment Managing printer color optionsPrint in Grayscale Manual color optionsEdge Control RGB ColorMatching colors Pantone color matching Sample book color matchingPrinting color samples Color emulation of the HP color LaserJet 4550 printerEnww Maintenance 113Print cartridge authentication Managing print cartridgesHP print cartridges Non-HP print cartridgesUsing the printer control panel Using HP Web JetadminPrint cartridge storage Print cartridge life expectancyChanging print cartridges To replace the print cartridgeChanging print cartridges Enww Color Cartridge Supply replacement guidelines Replacing suppliesLocating supplies Making room around the printer for replacing suppliesApproximate replacement intervals for supplies Supplies replacement clearance diagramConfiguring alerts Software Information locationProblem solving 123Problem solving Basic troubleshooting checklist Factors affecting printer performance Troubleshooting information pages Paper path testRegistration Event log Error messages Critical error messagesControl panel message types Status messagesControl panel messages Control panel messages13.XX.YY JAM in Paper Path 13.XX.YY JAM in TrayParallel I/O Buffer Overflow For help pressBuffer Overflow To continue press Description Serial I/OPrinter Error Load Tray Type SizeXxxx Control panel message 50.X Fuser Error For help press 51.2Y Turn off then on DescriptionXX Printer Error CPU Control panel message 59.XY 8X.YYYY EIO X Error Storage FullMenus Locked Card Slot X not FunctionalChosen Personality not Available Data ReceivedDetectable Size in Tray Detectable SizeFlash Device Failure Flash File Operation FailedIncorrect Color Cartridge Incorrect SuppliesInsert or Close TrayInstall Color Cartridge Install SuppliesInsufficient Memory To Load FONTS/DATA Move tray switch to Custom Recommend move tray switch to STANDARD. Then close trayLoad Tray XX Type Size To use another tray press DescriptionDo not Power OFF Manually Feed Output StackStop KEY NON HP Supply DetectedNON HP Supply USE Order Color CartridgeOrder Fuser KIT Less than XXX Pages Order SuppliesConfiguration Order Transfer KIT Less than XXX PagesDemo File DirectoryFont List Menu MAPRegistration Remove ALL Print Cartridges To exit press Stop KEY Description Recommended actionRemove at least one print cartridge To exit press Stop KEY Replace Color CartridgeControl panel message Description To continue press Description Using black only Replace SuppliesTo select Reset Supplies Replace Transfer KITTo continue press Description Resend upgrade Resetting Kit Count Setting savedControl panel message Replace Transfer KIT For help press Replace Transfer KIT To continue press DescriptionSize Mismatch Tray XX=SIZE Tray X Empty Type SizeTray X Open Tray XX SIZE= Size Custom Tray XX SIZE= SizeType Mismatch Tray XX=TYPE USE Tray XX Type SizePaper jam recovery Paper jamsPaper jam locations To disable paper jam recovery Solution Common causes of paper jamsCause Cause Solution Clearing jams Jam in TrayJams in the top cover To clear a jam in the top cover area Enww Enww Jam in paper path Multiple jams in paper path Enww Enww Media-handling problems Printer feeds multiple sheetsPrinter feeds incorrect page size Printer pulls from incorrect tray Media does not feed automaticallyMedia does not feed from input Tray Transparencies or glossy paper will not feed Envelopes jam or will not feed in the printer Output is curled or wrinkledPrinter response problems No display messagePrinter is on, but nothing prints Replace Color Cartridge appears on the printer displayPrinter is on, but is not receiving data Unable to select the printer from the computerPress Stop to return the printer to the Ready state Printer control panel problems Control panel settings work incorrectlyUnable to print all characters in a symbol set Incorrect printer outputIncorrect fonts are printed Drifting text between printoutsGuidelines for printing with different fonts Partial printoutSoftware application problems Unable to change system selections through softwareUnable to select a font from the software Unable to select colors from the softwareColor printing problems Printing black instead of colorIncorrect shade Missing colorInconsistent colors after installing a print cartridge Printed colors do not match screen colorsPrint quality troubleshooting Print quality problems associated with mediaOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with jamsPrint quality troubleshooting pages Print quality troubleshooting tool Print quality defect chartCalibrating the printer Press to select Quick Calibrate NOWHorizontal lines or streaks Vertical linesMisaligned colors Repetitive defectsColor fade in all colors Fingerprints and media dentsColor fade in one color Loose tonerSmeared toner White areas dropouts onMedia damage wrinkles, curl, creases, tears Specks or stray tonerSkewed, stretched, or off-center Enww Printing a configuration Working with memoryPrint server cards Printer memoryInstalling memory To install DDR memory DIMMsInstalling memory Correct type of Dimm To install a flash firmware card Card will be lost 2P128SE0376 76* E0376* 28SE03 2P128S *2P1 To enable memory for Windows 2000 and XP Enabling memoryInstalling an HP Jetdirect external print server Enww Supplies and accessories 203Supplies and accessories Supplies, accessories, and part numbersPart Part number Type/size Supplies and accessories Supplies, accessories, and part numbers Service and Support Hewlett-Packard limited warranty statementAppendix C Service and Support Print Cartridge Limited Warranty Statement Fuser and Transfer unit Limited Warranty Statement HP maintenance agreements On-site service agreementsPriority on-site service Next-day on-site serviceEnww Printer specifications Physical dimensionsProduct Height Depth Width Weight 213Electrical specifications Power consumption average, in wattsSound Power Level Declared Per ISO Acoustic emissionsSPL Bystander Position Declared Per ISO Environmental specifications Specification RecommendedRegulatory information FCC regulationsEnvironmental product stewardship program Material Safety Data Sheet Msds For more information Material restrictionsEnww Declaration of Conformity Declaration of ConformitySafety statements Laser safetyCanadian DOC regulations EMI statement Korea Vcci statement JapanLaser Statement for Finland Luokan 1 laserlaite Klass 1 Laser ApparatEnww Bootp GlossaryIPX/SPX PJL ROM Symbols/Numerics 2-sided printing Accessories IndexEnww Warranty Enww Page Q7732-90902