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Compaq LaserJet 4610n manual Incorrect printer output, Incorrect fonts are printed

Models: LaserJet 4610n

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Incorrect printer output

Incorrect fonts are printed

Cause

The font has not been correctly selected in the software application.

The font is not available to the printer.

The correct printer driver is not selected.

Solution

Re-select the font in the software application.

Download the font to the printer or use another font. (In Windows, the driver does this automatically.)

Select the correct printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers.

Unable to print all characters in a symbol set

Cause

Solution

The correct font is not selected.

The correct symbol set is not selected.

The selected character or symbol is not supported by the software application.

Select the correct font.

Select the correct symbol set.

Use a font that supports the selected character or symbol.

Drifting text between printouts

Cause

Solution

Your software application is not resetting the printer to the top of the page.

See the documentation for the software or the PCL/PJL Technical Reference Package for specific information.

Erratic, missing characters or interrupted printout

Cause

The interface cable is of poor quality.

The interface cable is loose.

The interface cable is damaged or bad.

The power cable is loose.

You are attempting to print a PCL job with the printer configured for PostScript Emulation.

You are attempting to print a PostScript job with the printer configured for PCL.

Solution

Try using a different, higher-quality, IEEE- compliant cable. Parallel cables can be no longer than 10 meters (30 feet).

Disconnect and reconnect the interface cable.

Try using a different interface cable.

Disconnect and reconnect the power cable.

From the printer control panel, select the correct printer personality, and then resend the print job.

From the printer control panel, select the correct printer personality, and then resend the print job.

ENWW	Incorrect printer output 179

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Compaq LaserJet 4610n manual Incorrect printer output, Incorrect fonts are printed, Drifting text between printouts

Contents

Use Page User Guide Copyright and License HP support and information for Macintosh computers Online servicesHP service agreements HP customer careEnww Table of contents O Configuration Vii Managing the printerViii Problem solvingAppendix B Supplies and accessories Glossary Index Printer basics World Wide Web links Quick access to printer informationUser guide links Where to look for more information Setting up the printerOnline Help Using the printerAccessory and Consumable Installation Guides CD-ROM User GuideHP Color LaserJet 4610n Part number Q7732A Printer configurationsFeatures Printer featuresConnectivity Back view Walk aroundFront view shown with 2 x 500-sheet input tray Printer software Software featuresDriver Autoconfiguration Update NowPPD HP Driver PreconfigurationPrinter drivers PCLPrinter driver Help Accessing the printer driversAdditional drivers Select the right printer driver for your needsMenus HP LaserJet Utility Installing the printing system softwareSoftware for Macintosh computers PPDsTo install the printing system software Installing Windows printing system software for networksInstalling Macintosh printing system software for networks PostScript Printer Description PPD files To install printer drivers from Mac OSOn the Printing menu, click Set Default Printer To install printer drivers from Mac OS 10.1 and laterClick Add Printer Next to USB Printer Selection, click Change To install the software for Windows 2000 or Windows XPFor Mac OS To remove software from Windows operating systems Uninstalling the softwareHP Web Jetadmin Software for networksMacintosh OS Network administratorUtilities WindowsTray 1 media sizes Print media specificationsSupported media weights and sizes Tray Dimensions Weight or thickness CapacityTray 2 media sizes1 Tray DimensionsWeight or thickness Capacity Enww Control panel Control panel buttons and lights IntroductionDisplay Printer display Button name Function Control panel buttonsOff Flashing Interpreting control panel indicator lightsControl panel indicator lights IndicatorGetting started basics Control panel menusInformation menu Menu hierarchyTo enter the menus Retrieve job menuTray N Size Configure device menuPaper handling menu Paper Handling Tray 1 Size Tray 1 TypeSee Diagnostics menu for more information Diagnostics menuMenu item Description Retrieve job menuSupplies Status Information menuMenu item Value Description Paper handling menu32000 Configure device menuPrinting menu Menu item ValuesCourier Font Regular Dark Wide A4 YES Print PS Errors OFF Enww PCL Append CR to LF Suppress Blank Pages Print quality menuSET Registration Print Test Source Adjust Tray N Memory System setup menuMenu item Values Description 100 Sets the limit for the maximumCOLOR/BLACK MIX Auto Mostly Color Pages Mostly Black JOB Held Timeout OFF Hour Hours DAY Week Show Address AutoEnww Enww Menu JAM Recovery Auto OFF LanguageTimeout Seconds None Resets menuParallel Input High Speed Advanced Functions Paper Path Sensor Test Diagnostics menuSelecting Print Test Paper Path Test menuUse this item to print a color To set the job storage limit Changing printer control panel configuration settingsJob held timeout Job storage limitTo show the IP address To set the job held timeoutShow address Color/black mixTo set the printer to use requested tray Tray behavior optionsTo set the color/black mix To set manually feed prompt PowerSave TimeTo set the printer default for PS Defer Media Personality To set PowerSave TimeTo disable/enable PowerSave To set the clearable warnings Clearable warningsAuto continue To set the personalityTo set supplies low reporting Supplies lowColor supply out To set the auto continueTo set color supply out response Jam recoveryTo set jam recovery response To select language LanguageUsing the printer control panel in shared environments Configuration Network configuration Parallel port connection Parallel configurationUSB connection USB configurationNetWare networks Enhanced I/O configurationHP Jetdirect print server Available enhanced I/O interfacesUNIX/Linux networks AppleTalk networksIeee 802.11b standard Wireless printingBluetooth Enww Printing tasks Type and Size Print setting prioritiesControlling print jobs SourceControlling print jobs Paper that can damage the printer Selecting print mediaMedia to avoid Selecting print media To configure a tray when loading paper Configuring input traysConfiguring trays when the printer gives a prompt Configuring the paper type To configure a tray to match print job settingsConfiguring trays using the Paper Handling menu Configuring the paper sizeTo set a custom size in Tray Configuring Tray 2 for a custom paper sizeLoading Tray Printing from Tray 1 multipurpose trayPrinting envelopes from Tray To load envelopes into Tray Address type Left margin Top margin Printing from TrayLoading detectable standard-sized media into Tray Printing envelopesStandard position Loading undetectable standard-sized media into Tray Doing so can cause paper jams Enww Loading custom-sized media into Tray Configure a tray to match print job settings Glossy paper Printing on special mediaTransparencies Heavy paper Colored paperEnvelopes LabelsPreprinted forms and letterhead Paper type Paper weightHP LaserJet Tough paper Recycled paper Manual two-sided duplex printing To manually print on two sides duplex Manual two-sided printingPrinting booklets Printing on custom-size media Special printing situationsPrinting a different first Printing a blank back coverTo stop the current print job from the printer control panel Stopping a print requestStoring a print job Job storage featuresDeleting stored jobs Proofing and holding a jobPrinting stored jobs Printing a private job Private jobsDeleting a private job Mopier modeManaging memory Enww Managing the printer Menu map ConfigurationPrinter information pages Usage Press to select Print ConfigurationSupplies status PCL or PS font list DemoPrint Cmyk samples Print RGB samplesEvent log Enww 105 ColorColor options Using colorHP ImageREt Paper selectionCmyk ink set emulation PostScript only SRGBPrinting in four colors Cmyk Manual color options Automatic or manual color adjustmentManaging printer color options Print in GrayscaleRGB Color Edge ControlPantone color matching Sample book color matching Matching colorsColor emulation of the HP color LaserJet 4550 printer Printing color samplesEnww 113 MaintenanceNon-HP print cartridges Print cartridge authenticationManaging print cartridges HP print cartridgesPrint cartridge life expectancy Using the printer control panelUsing HP Web Jetadmin Print cartridge storageTo replace the print cartridge Changing print cartridgesChanging print cartridges Enww Color Cartridge Making room around the printer for replacing supplies Supply replacement guidelinesReplacing supplies Locating suppliesSupplies replacement clearance diagram Approximate replacement intervals for suppliesSoftware Information location Configuring alerts123 Problem solvingProblem solving Basic troubleshooting checklist Factors affecting printer performance Registration Troubleshooting information pagesPaper path test Event log Status messages Error messagesCritical error messages Control panel message typesControl panel messages Control panel messages13.XX.YY JAM in Tray 13.XX.YY JAM in Paper PathSerial I/O Parallel I/OBuffer Overflow For help press Buffer Overflow To continue press DescriptionXxxx Printer ErrorLoad Tray Type Size Turn off then on Description Control panel message 50.X Fuser Error For help press 51.2YXX Printer Error CPU Control panel message 59.XY Menus Locked 8X.YYYY EIO X ErrorStorage Full Data Received Card Slot X notFunctional Chosen Personality not AvailableFlash File Operation Failed Detectable Size in TrayDetectable Size Flash Device FailureTray Incorrect Color CartridgeIncorrect Supplies Insert or CloseInsufficient Memory To Load FONTS/DATA Install Color CartridgeInstall Supplies To use another tray press Description Move tray switch to CustomRecommend move tray switch to STANDARD. Then close tray Load Tray XX Type SizeNON HP Supply Detected Do not Power OFFManually Feed Output Stack Stop KEYOrder Supplies NON HP Supply USEOrder Color Cartridge Order Fuser KIT Less than XXX PagesFile Directory ConfigurationOrder Transfer KIT Less than XXX Pages DemoRegistration Font ListMenu MAP Replace Color Cartridge Remove ALL Print CartridgesTo exit press Stop KEY Description Recommended action Remove at least one print cartridge To exit press Stop KEYControl panel message Description To continue press Description Replace Supplies Using black onlyReplace Transfer KIT To select Reset SuppliesTo continue press Description Replace Transfer KIT To continue press Description Resend upgrade Resetting Kit CountSetting saved Control panel message Replace Transfer KIT For help pressTray X Open Size Mismatch Tray XX=SIZETray X Empty Type Size Custom Tray XX SIZE= Size Tray XX SIZE= SizeUSE Tray XX Type Size Type Mismatch Tray XX=TYPEPaper jam locations Paper jam recoveryPaper jams To disable paper jam recovery Cause SolutionCommon causes of paper jams Cause Solution Jam in Tray Clearing jamsJams in the top cover To clear a jam in the top cover area Enww Enww Jam in paper path Multiple jams in paper path Enww Enww Printer feeds incorrect page size Media-handling problemsPrinter feeds multiple sheets Media does not feed from input Tray Printer pulls from incorrect trayMedia does not feed automatically Transparencies or glossy paper will not feed Output is curled or wrinkled Envelopes jam or will not feed in the printerReplace Color Cartridge appears on the printer display Printer response problemsNo display message Printer is on, but nothing printsUnable to select the printer from the computer Printer is on, but is not receiving dataPress Stop to return the printer to the Ready state Control panel settings work incorrectly Printer control panel problemsDrifting text between printouts Unable to print all characters in a symbol setIncorrect printer output Incorrect fonts are printedPartial printout Guidelines for printing with different fontsUnable to select colors from the software Software application problemsUnable to change system selections through software Unable to select a font from the softwareMissing color Color printing problemsPrinting black instead of color Incorrect shadePrinted colors do not match screen colors Inconsistent colors after installing a print cartridgeOverhead transparency defects Print quality troubleshootingPrint quality problems associated with media Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with jams Press to select Quick Calibrate NOW Print quality troubleshooting toolPrint quality defect chart Calibrating the printerRepetitive defects Horizontal lines or streaksVertical lines Misaligned colorsLoose toner Color fade in all colorsFingerprints and media dents Color fade in one colorWhite areas dropouts on Smeared tonerSpecks or stray toner Media damage wrinkles, curl, creases, tearsSkewed, stretched, or off-center Enww Printer memory Printing a configurationWorking with memory Print server cardsTo install DDR memory DIMMs Installing memoryInstalling memory Correct type of Dimm To install a flash firmware card Card will be lost 2P128SE0376 76* E0376* 28SE03 2P128S *2P1 Enabling memory To enable memory for Windows 2000 and XPInstalling an HP Jetdirect external print server Enww 203 Supplies and accessoriesPart Part number Type/size Supplies and accessoriesSupplies, accessories, and part numbers Supplies and accessories Supplies, accessories, and part numbers Hewlett-Packard limited warranty statement Service and SupportAppendix C Service and Support Print Cartridge Limited Warranty Statement Fuser and Transfer unit Limited Warranty Statement Next-day on-site service HP maintenance agreementsOn-site service agreements Priority on-site serviceEnww 213 Printer specificationsPhysical dimensions Product Height Depth Width WeightPower consumption average, in watts Electrical specificationsSPL Bystander Position Declared Per ISO Sound Power Level Declared Per ISOAcoustic emissions Specification Recommended Environmental specificationsFCC regulations Regulatory informationEnvironmental product stewardship program Material restrictions Material Safety Data Sheet Msds For more informationEnww Declaration of Conformity Declaration of ConformityEMI statement Korea Vcci statement Japan Safety statementsLaser safety Canadian DOC regulationsLuokan 1 laserlaite Klass 1 Laser Apparat Laser Statement for FinlandEnww Glossary BootpIPX/SPX PJL ROM Index Symbols/Numerics 2-sided printing AccessoriesEnww Warranty Enww Page Q7732-90902