Compaq LaserJet 4610n Color printing problems, Printing black instead of color, Incorrect shade

Color printing problems

Printing black instead of color

Cause

Color mode is not selected in the software application or printer driver.

The correct printer driver is not selected in your software application.

No color appears on the configuration page.

Solution

Select color mode instead of grayscale or monochrome mode in the software application or printer driver, see Printer information pages to learn how to print a configuration page.

Select the correct printer driver.

Consult your service representative.

Incorrect shade

Cause

The sealing tape has not been removed from the print cartridge.

The media does not meet the specifications for this printer.

You are operating the printer in excessively humid conditions.

Solution

Remove the sealing tape from the print cartridge for the color that is missing. See Changing print cartridges.

See the HP LaserJet Printer Family Print Media Guide.

Go to http://www.hp.com/ support/lj4650 for HP LaserJet Family Paper Specification Guide ordering information. When you connect, select Manuals. Or go to http://www.hp.com/support/ ljpaperguide to download the guide in PDF format.

Verify that the printer’s environment is within humidity specifications. See Environmental specifications.

NOTE

For more information about color quality problems, see Print quality troubleshooting.

Missing color

Cause	Solution
Defective HP print cartridge.	Replace the cartridge.
A non-HP cartridge might be installed.	Ensure that you are using a genuine HP print
	cartridge.

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