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Compaq LaserJet 4610n Software application problems, Unable to select a font from the software

Models: LaserJet 4610n

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Software application problems

Unable to change system selections through software

Cause

System software changes are locked out by the printer control panel.

The software application does not support system changes.

The correct printer driver is not loaded.

The correct application driver is not loaded.

Solution

Consult with your network administrator.

See the software application documentation.

Load the correct printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers.

Load the correct application driver.

Unable to select a font from the software

Cause

The font is not available to the software application.

Solution

See the software application documentation.

Unable to select colors from the software

Cause

The software application does not support color.

Color mode is not selected in the software application or printer driver.

The correct printer driver is not loaded.

Solution

See the documentation for the software application.

Select color mode instead of grayscale or monochrome mode.

Load the correct printer driver.

ENWW	Software application problems 181

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Compaq LaserJet 4610n manual Software application problems, Unable to change system selections through software

Contents

Use Page User Guide Copyright and License HP service agreements Online servicesHP customer care HP support and information for Macintosh computersEnww Table of contents O Configuration Vii Managing the printerViii Problem solvingAppendix B Supplies and accessories Glossary Index Printer basics User guide links Where to look for more information Quick access to printer informationSetting up the printer World Wide Web linksAccessory and Consumable Installation Guides Using the printerCD-ROM User Guide Online HelpHP Color LaserJet 4610n Part number Q7732A Printer configurationsFeatures Printer featuresConnectivity Front view shown with 2 x 500-sheet input tray Walk aroundBack view Driver Autoconfiguration Software featuresUpdate Now Printer softwarePrinter drivers HP Driver PreconfigurationPCL PPDAdditional drivers Accessing the printer driversSelect the right printer driver for your needs Printer driver HelpMenus Software for Macintosh computers Installing the printing system softwarePPDs HP LaserJet UtilityTo install the printing system software Installing Windows printing system software for networksInstalling Macintosh printing system software for networks On the Printing menu, click Set Default Printer To install printer drivers from Mac OSTo install printer drivers from Mac OS 10.1 and later PostScript Printer Description PPD filesClick Add Printer For Mac OS To install the software for Windows 2000 or Windows XPNext to USB Printer Selection, click Change HP Web Jetadmin Uninstalling the softwareSoftware for networks To remove software from Windows operating systemsUtilities Network administratorWindows Macintosh OSSupported media weights and sizes Print media specificationsTray Dimensions Weight or thickness Capacity Tray 1 media sizesWeight or thickness Capacity Tray DimensionsTray 2 media sizes1 Enww Control panel Display IntroductionControl panel buttons and lights Printer display Button name Function Control panel buttonsControl panel indicator lights Interpreting control panel indicator lightsIndicator Off FlashingGetting started basics Control panel menusTo enter the menus Menu hierarchyRetrieve job menu Information menuPaper handling menu Configure device menuPaper Handling Tray 1 Size Tray 1 Type Tray N SizeSee Diagnostics menu for more information Diagnostics menuMenu item Description Retrieve job menuSupplies Status Information menuMenu item Value Description Paper handling menuPrinting menu Configure device menuMenu item Values 32000Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Enww PCL Append CR to LF Suppress Blank Pages Print quality menuSET Registration Print Test Source Adjust Tray N Menu item Values Description System setup menu100 Sets the limit for the maximum MemoryCOLOR/BLACK MIX Auto Mostly Color Pages Mostly Black JOB Held Timeout OFF Hour Hours DAY Week Show Address AutoEnww Enww Timeout Seconds JAM Recovery Auto OFF LanguageMenu Parallel Input High Speed Advanced Functions Resets menuNone Paper Path Sensor Test Diagnostics menuSelecting Print Test Paper Path Test menuUse this item to print a color Job held timeout Changing printer control panel configuration settingsJob storage limit To set the job storage limitShow address To set the job held timeoutColor/black mix To show the IP addressTo set the color/black mix Tray behavior optionsTo set the printer to use requested tray To set the printer default for PS Defer Media PowerSave TimeTo set manually feed prompt To disable/enable PowerSave To set PowerSave TimePersonality Auto continue Clearable warningsTo set the personality To set the clearable warningsColor supply out Supplies lowTo set the auto continue To set supplies low reportingTo set jam recovery response Jam recoveryTo set color supply out response To select language LanguageUsing the printer control panel in shared environments Configuration Network configuration Parallel port connection Parallel configurationUSB connection USB configurationHP Jetdirect print server Enhanced I/O configurationAvailable enhanced I/O interfaces NetWare networksUNIX/Linux networks AppleTalk networksBluetooth Wireless printingIeee 802.11b standard Enww Printing tasks Controlling print jobs Print setting prioritiesSource Type and SizeControlling print jobs Media to avoid Selecting print mediaPaper that can damage the printer Selecting print media Configuring trays when the printer gives a prompt Configuring input traysTo configure a tray when loading paper Configuring trays using the Paper Handling menu To configure a tray to match print job settingsConfiguring the paper size Configuring the paper typeTo set a custom size in Tray Configuring Tray 2 for a custom paper sizeLoading Tray Printing from Tray 1 multipurpose trayPrinting envelopes from Tray To load envelopes into Tray Loading detectable standard-sized media into Tray Printing from TrayPrinting envelopes Address type Left margin Top marginStandard position Loading undetectable standard-sized media into Tray Doing so can cause paper jams Enww Loading custom-sized media into Tray Configure a tray to match print job settings Transparencies Printing on special mediaGlossy paper Envelopes Colored paperLabels Heavy paperHP LaserJet Tough paper Paper type Paper weightPreprinted forms and letterhead Recycled paper Manual two-sided duplex printing Printing booklets Manual two-sided printingTo manually print on two sides duplex Printing a different first Special printing situationsPrinting a blank back cover Printing on custom-size mediaTo stop the current print job from the printer control panel Stopping a print requestStoring a print job Job storage featuresPrinting stored jobs Proofing and holding a jobDeleting stored jobs Printing a private job Private jobsDeleting a private job Mopier modeManaging memory Enww Managing the printer Printer information pages ConfigurationMenu map Supplies status Press to select Print ConfigurationUsage Print Cmyk samples DemoPrint RGB samples PCL or PS font listEvent log Enww 105 ColorHP ImageREt Using colorPaper selection Color optionsPrinting in four colors Cmyk SRGBCmyk ink set emulation PostScript only Managing printer color options Automatic or manual color adjustmentPrint in Grayscale Manual color optionsRGB Color Edge ControlPantone color matching Sample book color matching Matching colorsColor emulation of the HP color LaserJet 4550 printer Printing color samplesEnww 113 MaintenanceManaging print cartridges Print cartridge authenticationHP print cartridges Non-HP print cartridgesUsing HP Web Jetadmin Using the printer control panelPrint cartridge storage Print cartridge life expectancyTo replace the print cartridge Changing print cartridgesChanging print cartridges Enww Color Cartridge Replacing supplies Supply replacement guidelinesLocating supplies Making room around the printer for replacing suppliesSupplies replacement clearance diagram Approximate replacement intervals for suppliesSoftware Information location Configuring alerts123 Problem solvingProblem solving Basic troubleshooting checklist Factors affecting printer performance Paper path test Troubleshooting information pagesRegistration Event log Critical error messages Error messagesControl panel message types Status messagesControl panel messages Control panel messages13.XX.YY JAM in Tray 13.XX.YY JAM in Paper PathBuffer Overflow For help press Parallel I/OBuffer Overflow To continue press Description Serial I/OLoad Tray Type Size Printer ErrorXxxx Turn off then on Description Control panel message 50.X Fuser Error For help press 51.2YXX Printer Error CPU Control panel message 59.XY Storage Full 8X.YYYY EIO X ErrorMenus Locked Functional Card Slot X notChosen Personality not Available Data ReceivedDetectable Size Detectable Size in TrayFlash Device Failure Flash File Operation FailedIncorrect Supplies Incorrect Color CartridgeInsert or Close TrayInstall Supplies Install Color CartridgeInsufficient Memory To Load FONTS/DATA Recommend move tray switch to STANDARD. Then close tray Move tray switch to CustomLoad Tray XX Type Size To use another tray press DescriptionManually Feed Output Stack Do not Power OFFStop KEY NON HP Supply DetectedOrder Color Cartridge NON HP Supply USEOrder Fuser KIT Less than XXX Pages Order SuppliesOrder Transfer KIT Less than XXX Pages ConfigurationDemo File DirectoryMenu MAP Font ListRegistration To exit press Stop KEY Description Recommended action Remove ALL Print CartridgesRemove at least one print cartridge To exit press Stop KEY Replace Color CartridgeControl panel message Description To continue press Description Replace Supplies Using black onlyReplace Transfer KIT To select Reset SuppliesTo continue press Description Setting saved Resend upgrade Resetting Kit CountControl panel message Replace Transfer KIT For help press Replace Transfer KIT To continue press DescriptionTray X Empty Type Size Size Mismatch Tray XX=SIZETray X Open Custom Tray XX SIZE= Size Tray XX SIZE= SizeUSE Tray XX Type Size Type Mismatch Tray XX=TYPEPaper jams Paper jam recoveryPaper jam locations To disable paper jam recovery Common causes of paper jams SolutionCause Cause Solution Jam in Tray Clearing jamsJams in the top cover To clear a jam in the top cover area Enww Enww Jam in paper path Multiple jams in paper path Enww Enww Printer feeds multiple sheets Media-handling problemsPrinter feeds incorrect page size Media does not feed automatically Printer pulls from incorrect trayMedia does not feed from input Tray Transparencies or glossy paper will not feed Output is curled or wrinkled Envelopes jam or will not feed in the printerNo display message Printer response problemsPrinter is on, but nothing prints Replace Color Cartridge appears on the printer displayUnable to select the printer from the computer Printer is on, but is not receiving dataPress Stop to return the printer to the Ready state Control panel settings work incorrectly Printer control panel problemsIncorrect printer output Unable to print all characters in a symbol setIncorrect fonts are printed Drifting text between printoutsPartial printout Guidelines for printing with different fontsUnable to change system selections through software Software application problemsUnable to select a font from the software Unable to select colors from the softwarePrinting black instead of color Color printing problemsIncorrect shade Missing colorPrinted colors do not match screen colors Inconsistent colors after installing a print cartridgePrint quality problems associated with media Print quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print quality problems associated with the environmentPrint quality troubleshooting pages Print quality defect chart Print quality troubleshooting toolCalibrating the printer Press to select Quick Calibrate NOWVertical lines Horizontal lines or streaksMisaligned colors Repetitive defectsFingerprints and media dents Color fade in all colorsColor fade in one color Loose tonerWhite areas dropouts on Smeared tonerSpecks or stray toner Media damage wrinkles, curl, creases, tearsSkewed, stretched, or off-center Enww Working with memory Printing a configurationPrint server cards Printer memoryTo install DDR memory DIMMs Installing memoryInstalling memory Correct type of Dimm To install a flash firmware card Card will be lost 2P128SE0376 76* E0376* 28SE03 2P128S *2P1 Enabling memory To enable memory for Windows 2000 and XPInstalling an HP Jetdirect external print server Enww 203 Supplies and accessoriesSupplies, accessories, and part numbers Supplies and accessoriesPart Part number Type/size Supplies and accessories Supplies, accessories, and part numbers Hewlett-Packard limited warranty statement Service and SupportAppendix C Service and Support Print Cartridge Limited Warranty Statement Fuser and Transfer unit Limited Warranty Statement On-site service agreements HP maintenance agreementsPriority on-site service Next-day on-site serviceEnww Physical dimensions Printer specificationsProduct Height Depth Width Weight 213Power consumption average, in watts Electrical specificationsAcoustic emissions Sound Power Level Declared Per ISOSPL Bystander Position Declared Per ISO Specification Recommended Environmental specificationsFCC regulations Regulatory informationEnvironmental product stewardship program Material restrictions Material Safety Data Sheet Msds For more informationEnww Declaration of Conformity Declaration of ConformityLaser safety Safety statementsCanadian DOC regulations EMI statement Korea Vcci statement JapanLuokan 1 laserlaite Klass 1 Laser Apparat Laser Statement for FinlandEnww Glossary BootpIPX/SPX PJL ROM Index Symbols/Numerics 2-sided printing AccessoriesEnww Warranty Enww Page Q7732-90902