Problem solving, 123 | Compaq LaserJet 4610n manual

8	Problem solving

This chapter describes what to do if problems arise with your printer. The following topics are covered:

●Basic troubleshooting checklist

●Factors affecting printer performance

●Troubleshooting information pages

●Control panel message types

●Control panel messages

●Paper jams

●Common causes of paper jams

●Clearing jams

●Media-handling problems

●Printer feeds multiple sheets

●Printer feeds incorrect page size

●Printer pulls from incorrect tray

●Media does not feed automatically

●Media does not feed from input Tray 2

●Transparencies or glossy paper will not feed

●Envelopes jam or will not feed in the printer

●Output is curled or wrinkled

●Printer response problems

●No display message

●Printer is on, but nothing prints

●Printer is on, but is not receiving data

●Unable to select the printer from the computer

●Printer control panel problems

●Control panel settings work incorrectly

●Incorrect printer output

●Incorrect fonts are printed

●Unable to print all characters in a symbol set

●Drifting text between printouts

●Erratic, missing characters or interrupted printout

ENWW

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Compaq LaserJet 4610n manual Problem solving, 123

Contents

Use Page User Guide Copyright and License HP support and information for Macintosh computers Online servicesHP service agreements HP customer care Enww Table of contents O Configuration Vii Managing the printer Viii Problem solving Appendix B Supplies and accessories Glossary Index Printer basics World Wide Web links Quick access to printer informationUser guide links Where to look for more information Setting up the printer Online Help Using the printerAccessory and Consumable Installation Guides CD-ROM User Guide HP Color LaserJet 4610n Part number Q7732A Printer configurations Features Printer features Connectivity Walk around Front view shown with 2 x 500-sheet input trayBack view Printer software Software featuresDriver Autoconfiguration Update Now PPD HP Driver PreconfigurationPrinter drivers PCL Printer driver Help Accessing the printer driversAdditional drivers Select the right printer driver for your needs Menus HP LaserJet Utility Installing the printing system softwareSoftware for Macintosh computers PPDs To install the printing system software Installing Windows printing system software for networks Installing Macintosh printing system software for networks PostScript Printer Description PPD files To install printer drivers from Mac OSOn the Printing menu, click Set Default Printer To install printer drivers from Mac OS 10.1 and later Click Add Printer To install the software for Windows 2000 or Windows XP For Mac OSNext to USB Printer Selection, click Change To remove software from Windows operating systems Uninstalling the softwareHP Web Jetadmin Software for networks Macintosh OS Network administratorUtilities Windows Tray 1 media sizes Print media specificationsSupported media weights and sizes Tray Dimensions Weight or thickness Capacity Tray Dimensions Weight or thickness CapacityTray 2 media sizes1 Enww Control panel Introduction DisplayControl panel buttons and lights Printer display Button name Function Control panel buttons Off Flashing Interpreting control panel indicator lightsControl panel indicator lights Indicator Getting started basics Control panel menus Information menu Menu hierarchyTo enter the menus Retrieve job menu Tray N Size Configure device menuPaper handling menu Paper Handling Tray 1 Size Tray 1 Type See Diagnostics menu for more information Diagnostics menu Menu item Description Retrieve job menu Supplies Status Information menu Menu item Value Description Paper handling menu 32000 Configure device menuPrinting menu Menu item Values Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Enww PCL Append CR to LF Suppress Blank Pages Print quality menu SET Registration Print Test Source Adjust Tray N Memory System setup menuMenu item Values Description 100 Sets the limit for the maximum COLOR/BLACK MIX Auto Mostly Color Pages Mostly Black JOB Held Timeout OFF Hour Hours DAY Week Show Address Auto Enww Enww JAM Recovery Auto OFF Language Timeout SecondsMenu Resets menu Parallel Input High Speed Advanced FunctionsNone Paper Path Sensor Test Diagnostics menu Selecting Print Test Paper Path Test menu Use this item to print a color To set the job storage limit Changing printer control panel configuration settingsJob held timeout Job storage limit To show the IP address To set the job held timeoutShow address Color/black mix Tray behavior options To set the color/black mixTo set the printer to use requested tray PowerSave Time To set the printer default for PS Defer MediaTo set manually feed prompt To set PowerSave Time To disable/enable PowerSavePersonality To set the clearable warnings Clearable warningsAuto continue To set the personality To set supplies low reporting Supplies lowColor supply out To set the auto continue Jam recovery To set jam recovery responseTo set color supply out response To select language Language Using the printer control panel in shared environments Configuration Network configuration Parallel port connection Parallel configuration USB connection USB configuration NetWare networks Enhanced I/O configurationHP Jetdirect print server Available enhanced I/O interfaces UNIX/Linux networks AppleTalk networks Wireless printing BluetoothIeee 802.11b standard Enww Printing tasks Type and Size Print setting prioritiesControlling print jobs Source Controlling print jobs Selecting print media Media to avoidPaper that can damage the printer Selecting print media Configuring input trays Configuring trays when the printer gives a promptTo configure a tray when loading paper Configuring the paper type To configure a tray to match print job settingsConfiguring trays using the Paper Handling menu Configuring the paper size To set a custom size in Tray Configuring Tray 2 for a custom paper size Loading Tray Printing from Tray 1 multipurpose tray Printing envelopes from Tray To load envelopes into Tray Address type Left margin Top margin Printing from TrayLoading detectable standard-sized media into Tray Printing envelopes Standard position Loading undetectable standard-sized media into Tray Doing so can cause paper jams Enww Loading custom-sized media into Tray Configure a tray to match print job settings Printing on special media TransparenciesGlossy paper Heavy paper Colored paperEnvelopes Labels Paper type Paper weight HP LaserJet Tough paperPreprinted forms and letterhead Recycled paper Manual two-sided duplex printing Manual two-sided printing Printing bookletsTo manually print on two sides duplex Printing on custom-size media Special printing situationsPrinting a different first Printing a blank back cover To stop the current print job from the printer control panel Stopping a print request Storing a print job Job storage features Proofing and holding a job Printing stored jobsDeleting stored jobs Printing a private job Private jobs Deleting a private job Mopier mode Managing memory Enww Managing the printer Configuration Printer information pagesMenu map Press to select Print Configuration Supplies statusUsage PCL or PS font list DemoPrint Cmyk samples Print RGB samples Event log Enww 105 Color Color options Using colorHP ImageREt Paper selection SRGB Printing in four colors CmykCmyk ink set emulation PostScript only Manual color options Automatic or manual color adjustmentManaging printer color options Print in Grayscale RGB Color Edge Control Pantone color matching Sample book color matching Matching colors Color emulation of the HP color LaserJet 4550 printer Printing color samples Enww 113 Maintenance Non-HP print cartridges Print cartridge authenticationManaging print cartridges HP print cartridges Print cartridge life expectancy Using the printer control panelUsing HP Web Jetadmin Print cartridge storage To replace the print cartridge Changing print cartridges Changing print cartridges Enww Color Cartridge Making room around the printer for replacing supplies Supply replacement guidelinesReplacing supplies Locating supplies Supplies replacement clearance diagram Approximate replacement intervals for supplies Software Information location Configuring alerts 123 Problem solving Problem solving Basic troubleshooting checklist Factors affecting printer performance Troubleshooting information pages Paper path testRegistration Event log Status messages Error messagesCritical error messages Control panel message types Control panel messages Control panel messages 13.XX.YY JAM in Tray 13.XX.YY JAM in Paper Path Serial I/O Parallel I/OBuffer Overflow For help press Buffer Overflow To continue press Description Printer Error Load Tray Type SizeXxxx Turn off then on Description Control panel message 50.X Fuser Error For help press 51.2Y XX Printer Error CPU Control panel message 59.XY 8X.YYYY EIO X Error Storage FullMenus Locked Data Received Card Slot X notFunctional Chosen Personality not Available Flash File Operation Failed Detectable Size in TrayDetectable Size Flash Device Failure Tray Incorrect Color CartridgeIncorrect Supplies Insert or Close Install Color Cartridge Install SuppliesInsufficient Memory To Load FONTS/DATA To use another tray press Description Move tray switch to CustomRecommend move tray switch to STANDARD. Then close tray Load Tray XX Type Size NON HP Supply Detected Do not Power OFFManually Feed Output Stack Stop KEY Order Supplies NON HP Supply USEOrder Color Cartridge Order Fuser KIT Less than XXX Pages File Directory ConfigurationOrder Transfer KIT Less than XXX Pages Demo Font List Menu MAPRegistration Replace Color Cartridge Remove ALL Print CartridgesTo exit press Stop KEY Description Recommended action Remove at least one print cartridge To exit press Stop KEY Control panel message Description To continue press Description Replace Supplies Using black only Replace Transfer KIT To select Reset Supplies To continue press Description Replace Transfer KIT To continue press Description Resend upgrade Resetting Kit CountSetting saved Control panel message Replace Transfer KIT For help press Size Mismatch Tray XX=SIZE Tray X Empty Type SizeTray X Open Custom Tray XX SIZE= Size Tray XX SIZE= Size USE Tray XX Type Size Type Mismatch Tray XX=TYPE Paper jam recovery Paper jamsPaper jam locations To disable paper jam recovery Solution Common causes of paper jamsCause Cause Solution Jam in Tray Clearing jams Jams in the top cover To clear a jam in the top cover area Enww Enww Jam in paper path Multiple jams in paper path Enww Enww Media-handling problems Printer feeds multiple sheetsPrinter feeds incorrect page size Printer pulls from incorrect tray Media does not feed automaticallyMedia does not feed from input Tray Transparencies or glossy paper will not feed Output is curled or wrinkled Envelopes jam or will not feed in the printer Replace Color Cartridge appears on the printer display Printer response problemsNo display message Printer is on, but nothing prints Unable to select the printer from the computer Printer is on, but is not receiving data Press Stop to return the printer to the Ready state Control panel settings work incorrectly Printer control panel problems Drifting text between printouts Unable to print all characters in a symbol setIncorrect printer output Incorrect fonts are printed Partial printout Guidelines for printing with different fonts Unable to select colors from the software Software application problemsUnable to change system selections through software Unable to select a font from the software Missing color Color printing problemsPrinting black instead of color Incorrect shade Printed colors do not match screen colors Inconsistent colors after installing a print cartridge Print quality troubleshooting Print quality problems associated with mediaOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with jamsPrint quality troubleshooting pages Press to select Quick Calibrate NOW Print quality troubleshooting toolPrint quality defect chart Calibrating the printer Repetitive defects Horizontal lines or streaksVertical lines Misaligned colors Loose toner Color fade in all colorsFingerprints and media dents Color fade in one color White areas dropouts on Smeared toner Specks or stray toner Media damage wrinkles, curl, creases, tears Skewed, stretched, or off-center Enww Printer memory Printing a configurationWorking with memory Print server cards To install DDR memory DIMMs Installing memory Installing memory Correct type of Dimm To install a flash firmware card Card will be lost 2P128SE0376 76* E0376* 28SE03 2P128S *2P1 Enabling memory To enable memory for Windows 2000 and XP Installing an HP Jetdirect external print server Enww 203 Supplies and accessories Supplies and accessories Supplies, accessories, and part numbersPart Part number Type/size Supplies and accessories Supplies, accessories, and part numbers Hewlett-Packard limited warranty statement Service and Support Appendix C Service and Support Print Cartridge Limited Warranty Statement Fuser and Transfer unit Limited Warranty Statement Next-day on-site service HP maintenance agreementsOn-site service agreements Priority on-site service Enww 213 Printer specificationsPhysical dimensions Product Height Depth Width Weight Power consumption average, in watts Electrical specifications Sound Power Level Declared Per ISO Acoustic emissionsSPL Bystander Position Declared Per ISO Specification Recommended Environmental specifications FCC regulations Regulatory information Environmental product stewardship program Material restrictions Material Safety Data Sheet Msds For more information Enww Declaration of Conformity Declaration of Conformity EMI statement Korea Vcci statement Japan Safety statementsLaser safety Canadian DOC regulations Luokan 1 laserlaite Klass 1 Laser Apparat Laser Statement for Finland Enww Glossary Bootp IPX/SPX PJL ROM Index Symbols/Numerics 2-sided printing Accessories Enww Warranty Enww Page Q7732-90902