ADTRAN Express XRT Chapter Troubleshooting, Troubleshooting Guidelines, Power/Line LED is Off

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Chapter 6

Troubleshooting

TROUBLESHOOTING GUIDELINES

This section provides troubleshooting techniques to alleviate problems that may be encountered while operating the Express XRT. If problems persist contact ADTRAN technical support for assistance (see the back cover of this manual).

Power/Line LED is Off

This indicates a problem with the power to the unit. Verify that the power cord is connected to the Express XRT and is plugged into a known working electrical outlet. If the Euro ISDN switch is selected, this may also indicate that the power is on but the line is deactivated.

Power/Line LED Flashes and B1 and B2 LEDs are Off

This indicates a problem with the physical connection of the ISDN line from the local telephone company to the Express XRT.

1.Verify the large end of the RJ-45 to RJ-45 cable (included with the Express XRT) is connected to the ISDN connector on the rear panel of the Express XRT.

2.Verify the other end of the RJ-45 to RJ-45 cable is connected to the ISDN NT1.

3.Contact the local telephone service provider.

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Contents User Guide Express XRTTrademarks Service Type Service Order Code Page Canadian Equipment Limitations Canadian Emissions RequirementsPage Page Page Nynex Telephone Company Contacts for Isdn ServicePage Table of Contents Installing an Analog Modem List of Figures List of Tables Figure B-1 Front Panel LEDsExpress XRT Overview Chapter OverviewGetting Started For a Macintosh Minimum RequirementsWhat You Provide For a PCWhat Adtran Provides Express XRT ContentsOverview Installing the Adtran Express XRT Chapter InstallationVerify Switch Settings Dip Switches on Rear Panel Connecting the Express XRTGo to the Express XRT Software Installation section Express XRT Software InstallationStandard Isdn Internet/Remote Access Application Select Adtran Express XRT from the Drivers list Microsoft Windows 95 and Windows NT Windows 95 Plug and PlaySelect Adtran Express XRT from the Drivers list Microsoft Windows 3.1 and Windows NT Installation OptionsGo to the section Using the Express Configuration Wizard on Get On With ItWindows NT 3.51 INF File Installation Double-click the Express Configuration Installer icon Macintosh InstallationConference Calling Basic Telephone ServiceSupplementary Voice Services Call WaitingSingle Phone Number Operation Phone Number AllocationAutomatic Redial For the Macintosh operating system Using the Express Configuration WizardFor Windows 95 and WIndows NT For WIndows 3.x and WIndows NTExpress Configuration Automatic Guide option Installation Auto-Detect button Auto-Detect SPIDs/Switch Type Expert IsdnExpress Configuration Wizard Connection Tab This option only applies to North American switchesExpress Configuration Wizard Tray Tool Using the Express Configuration Wizard HelpPreferences Tab Express Configuration Wizard Tray ToolExpress XRT Enabled, External Analog Modem Disabled Express XRT Disabled, External Analog Modem EnabledUnknown State Refresh Express Configuration Tray Tool MenuEnable/Disable Modem PropertiesExit Installing Windows 95 Dial-Up NetworkingVT 100 Terminal Emulation VT 100 ConfigurationVT 100 Terminal Status Buffer VT 100 Terminal Configuration MenuVT 100 Terminal Status Buffer Menu External Analog Modem Application Installing an Analog ModemExternal Analog Modem Application Connecting an External Analog ModemHave Disk Installing a New External Analog ModemClick Connect External Modem Select Dont detect my modem I will select it from a listRequired External Analog Modem Settings Configuring an External Analog ModemControlling an External Analog Modem Express Configuration Wizard Modem EnableNo Modem Attached Error Message Express Configuration Wizard Connecting an External ModemTerminal Emulation Modem Enable Express Configuration Wizard Modem DisableDEM Found HyperACCESS Enabling an External Analog Modem HyperACCESS Verifying External Modem ConnectionHyperACCESS Disabling an External Analog Modem Terminal Emulation Modem DisableInternal Analog Modem Application Internal Analog Modem Application Connecting an Internal Analog ModemFactory Default Configuration Chapter Application ConfigurationFactory PPP 64k Internet Profile ConfigurationsFactory Multilink PPP 128k Internet Factory Async Bonding 128k Remote Access Express Configuration WizardStarting the Express Configuration Wizard Software Factory V.120 64k Remote AccessCreating a Custom Profile Internet and Remote AccessIsdn Setup Tab Defining a User Program Button Protocol TabAdvanced Tab Message Waiting Indicator Inactivity TimerCalling Features Options Calling Features TabIncoming Voice Call Options Flash/Hook DefaultEnable Call Rejection List Enable Anonymous Call RejectionBBS Applications Defining a Custom HyperACCESS SessionShiva Password Authentication Protocol Spap Application Configuration Chapter Upgrading Software Express Configuration Wizard Diagnostics Tab HyperACCESS Send Dialog Box Power/Line LED Flashes and B1 and B2 LEDs are Off Chapter TroubleshootingTroubleshooting Guidelines Power/Line LED is OffPower/Line LED, B1, and B2 LEDs Flash Green Auto-detect is only used in North America Dial-Up Connection ProblemsAuto-detect Switch/SPIDs Remains at Link Down Express XRT Not DetectedDifficulty with 230.4 kbps Operation External Analog Modem Not DetectedDial-Up Networking Difficulty AT Commands Appendix a AT Commands and S-RegistersReading an S-Register String Using an AT CommandUsing S-Registers Reading an S-RegisterCommand Function Dialing a Call using the AT Command ProcessorChanging a String S-Register Carrier Detect CD Control Line Options Clear-To-Send CTS Control Line Options AT Command Response Message Types S8 Call Rejection Register ListING PPP ModeS12 Escape Time S14 Misc Bits Async BondDTE DTR DTE RTSDTE DSR DTE CDBond Txdeq Switch TypeBond Txfa Bond TxaddLDN1 LOC S53 Call Type S54 Protocol S58 Call Screen INGSPID1 LOC SPID2 LOCRemote DTE ParityDTE Stop DTE FlowCR0 LOC S93 Call Type RoutingLocal Tones CountryAppendix A. AT Commands and S-Registers Table B-A Appendix B LEDsLEDs Front Panel LEDsNorth America a ﬂashing light Appendix C Status Buffer Messages AccessinfodiscardedBonding +/-XXX BadinfoelemBearcapnotavail BearercapnotauthChannotimplemented BusyCallrejected ChandoesnotexistDestoutoforder Dest not IsdnID = FacilitynotimplementFacilitynotsubscribed FacilityrejectedLDN TOO Long InvalidelemcontentsInvalidmsgunspec InvalidnumberformatNonexistentmsg NetworkcongestionNetworkoutoforder NocircuitavailableReqchannelnotavail ProtocolerrorPPP Compression UP PPP Link LoopbackTemporaryfailure ServicenotavailTimerexpiry Source not IsdnWrongmessage V120 TimeoutWrongmsgforstate Appendix D Loop Status Messages PPP YyyyRate adaption protocol V120Appendix D. Loop Status Messages Pin Name Description Appendix E Connector PinoutsRS-232 Interface Table E-AModem Interface Ring IndicatorData Terminal Ready = Input O = OutputRJ-45 Isdn Line Interface Table E-CRJ-11 Pots Port Interface Table E-DExpress XRT Ground Pinouts Figure E-3Numerics IndexINF Index Index Do not STAPLE. Registration form inside Express XRT Warranty Registration Card Pre-Sales Inquiries and Application Support On-Line ServicesPost-Sales Support