Cisco Systems 4.2(1) manual Appendix B Path to Maintenance Release 4.25

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Is DB and SQL collation

SQL_Latin1_General_ CP1_C1_AS?

Yes

No

Run CIMInst.exe from the Utilities\SQL-Collation-1folder.

Existing			No		Install archive		Yes
Archive?			No		on a different		Yes
Archive?					on a different
					machine?
Yes					No
Yes


Verify disk space availability.

Install WebLogic 9.2.2 on all application servers and create domains.

Install JDK 1.5 on the services server.

Install 4.2(5) on file, primary application, secondary application,

web, and services servers.

Enable network DTC access to the new machine.

Is DB and SQL collation

SQL_Latin1_General_ No CP1_C1_AS?

Run CIMInst.exe from the Utilities\SQL-Collation-2folder.

Yes

Multiple Yes application servers?

Enable trust between WebLogic domains.

No

Change logon parameters for Cisco service.

Complete other post installation tasks.

Appendix B: Path to Maintenance Release 4.2(5) 105

Image 105

Contents For Unified Contact Center Express Page Contents Installation process About partitions Installing business partitions 104 Preface Document conventions About this guideOther learning resources Online helpDocument set Planning Configuration options Additional partitions Pre-installation Tasks Verifying system requirements To set up the required software environmentBandwidth and hardware requirements Software requirementsVerifying SQL Server authentication settings Configuring environment variablesTo verify the authentication mode of SQL Server Collecting required informationSetting up user accounts and permissions Verifying state of Microsoft Search serviceTo verify the state of the Microsoft Search service To set up user accounts and permissionsVerifying directory names Creating WebLogic domainsTo verify directory names Choose configuration template Create administrative user Creating WebLogic domains for secondary application servers Choose custom configuration Configure the administration server Database Jdbc Options window, select No Configure Windows Options window, select No for both options Configure server start mode and Java SDK Verifying Network Configuration Configuring virus scannerVerifying Unified CCX installation Verifying WebLogic domainsInstallation Process To install a single-server or collocated configuration Installing a single-server or collocated configurationInstallation process Type the path or browse to the JDK home directory BEAHome\userprojects\domains\DomainName Provide WebLogic server and RMI parameters Dont provide the host name, the installation will fail Provide master database parameters Provide partition database parameters Welcome window, read the introduction and click Next To install the web server Additional steps for collocated configurationsInstalling a split-server or collocated configuration Installing a distributed-server configurationTo install a split-server or collocated configuration To install the database Installing the databaseCreate the first system administrator user account Dont provide the host name, the installation will fail To install the primary application server and file server Installing the primary application server and file server File Server  Application Server Type the path to or browse to the JDK home directory Provide the names of the web server and services server Dont provide the host name, the installation will fail Provide partition database parameters Welcome window, read the introduction and click Next To install a secondary application server Installing secondary application serversInstalling the web server Provide file server parameters To install the services server Installing the services serverType the name of the file server Post-installation Tasks Applying updates Setting up archives for partition databasesChanging web server settings Configuring Internet Information Services Shutdown worker process after being idle for To configure pool thread limit Configuring pool thread limitRegedit Configuring content expiration settingsTo configure content expiration Removing extension mappingTo remove extension mapping To change authentication settings for the web site Changing authentication settings for web siteClick the Edit button Changing security credentials for network directory To change the network directory security settingsTo change the logon parameters Changing logon parameters for Cisco serviceConfiguring a web site for the messaging applet Configuring permissions for installation directoryTo configure permissions To configure a new web siteProvide a name for the web site To verify the messaging applet web site Verifying messaging applet web siteTo configure the properties Configuring web site propertiesTo create a virtual directory Creating virtual directories\\FileServerName\CiscoHome\eService. Click Next To configure the Applet host setting Configuring the Applet host settingSeparating the web server from the application server Setting up secure socket layerStarting and stopping Cisco Interaction Manager To separate the web server from the application serverLogging in from Internet Explorer Logging in to the business partitionLogging in from Cisco Agent Desktop Embedded Browser To stop Cisco Interaction ManagerMandatory settings Configuring some important settingsAt the partition level At the department levelUninstalling Cisco Interaction Manager Optional settingsTo uninstall Cisco Interaction Manager Click the Uninstall button Additional partitions Installing business partitions About partitionsTo create a new business partition Installation Options window, select the Partition option Provide web server parameters Dont provide the host name, the installation will fail Archives Enabling network DTC access Setting up the archive for a partitionTo enable network DTC access About archivesTo set up the archive Setting up the archiveInstallation Options window, select the Archive option Provide partition parameters Provide archive database parameters SSL for secure Connections Installing a security certificate Generating a security certificate requestTo generate a certificate request Select the Create a new certificate option Provide information about your organization Submitting the certificate request To install the certificate on the web server Installing the certificate on the web serverSSL Port window, specify the SSL port for the web site To configure SSL access Configuring SSL accessTesting SSL access Configuring the viewing of attachmentsTo enable users to view attachments To test SSL access to Unified WIM and Unified EIMHttps//WebServer/Partition Configuration type and option Configuration detailsFile server details Database detailsMaster database parameters Application server details Unified CCX Data Integration Wizard details Services server details Web server detailsArchive details Additional partition details Make sure you provide the DNS host Appendix B Path to Maintenance Release Appendix B Path to Maintenance Release 4.25