Cisco Systems 4.2(1) manual About partitions, Installing business partitions

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The System partition and the first business partition are installed by default. You can create additional business partitions with the installation program. This chapter describes the procedure for installing and configuring a new business partition.

About partitions

As Unified WIM and Unified EIM is designed for enterprise-wide deployments, a single installation can be used by various independent or semi-independent business units in an organization. You can easily set up Unified WIM and Unified EIM to mirror the structure of your business.

A Unified WIM and Unified EIM installation can have one or more business partitions, which are meant to be used as independent units. While the hardware and software is common for all partitions, system resources and business objects are stored and managed separately for each partition. Partitions are ideal for organizations where business units (or clients, in the case of an outsourced services provider) do not need to share customer, interaction, or product information.

The installation program creates the System partition and a single-department business partition. You can create additional business partitions by using the installation program. Create additional partitions if you:

Want complete segregation of data between business units in your enterprise.

Are an outsourcing or application service provider, and want to serve multiple customers from a single installation.

Installing business partitions

Important: Before installing the new partition ensure that Unified WIM and Unified EIM is installed

and it is running.

To create a new business partition:

1.On the file server, run Setup.exe from the Application CD.

2.When the Introduction window appears, read the installation instructions.

Additional partitions 77

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Contents For Unified Contact Center Express Page Contents Installation process About partitions Installing business partitions 104 Preface Document conventions About this guideDocument set Other learning resourcesOnline help Planning Configuration options Additional partitions Pre-installation Tasks Verifying system requirements To set up the required software environmentBandwidth and hardware requirements Software requirementsVerifying SQL Server authentication settings Configuring environment variablesTo verify the authentication mode of SQL Server Collecting required informationSetting up user accounts and permissions Verifying state of Microsoft Search serviceTo verify the state of the Microsoft Search service To set up user accounts and permissionsTo verify directory names Verifying directory namesCreating WebLogic domains Choose configuration template Create administrative user Creating WebLogic domains for secondary application servers Choose custom configuration Configure the administration server Database Jdbc Options window, select No Configure Windows Options window, select No for both options Configure server start mode and Java SDK Verifying Network Configuration Configuring virus scannerVerifying Unified CCX installation Verifying WebLogic domainsInstallation Process To install a single-server or collocated configuration Installing a single-server or collocated configurationInstallation process Type the path or browse to the JDK home directory BEAHome\userprojects\domains\DomainName Provide WebLogic server and RMI parameters Dont provide the host name, the installation will fail Provide master database parameters Provide partition database parameters Welcome window, read the introduction and click Next To install the web server Additional steps for collocated configurationsTo install a split-server or collocated configuration Installing a split-server or collocated configurationInstalling a distributed-server configuration To install the database Installing the databaseCreate the first system administrator user account Dont provide the host name, the installation will fail To install the primary application server and file server Installing the primary application server and file server File Server  Application Server Type the path to or browse to the JDK home directory Provide the names of the web server and services server Dont provide the host name, the installation will fail Provide partition database parameters Welcome window, read the introduction and click Next To install a secondary application server Installing secondary application serversInstalling the web server Provide file server parameters To install the services server Installing the services serverType the name of the file server Post-installation Tasks Applying updates Setting up archives for partition databasesChanging web server settings Configuring Internet Information Services Shutdown worker process after being idle for To configure pool thread limit Configuring pool thread limitRegedit Configuring content expiration settingsTo remove extension mapping To configure content expirationRemoving extension mapping To change authentication settings for the web site Changing authentication settings for web siteClick the Edit button Changing security credentials for network directory To change the network directory security settingsTo change the logon parameters Changing logon parameters for Cisco serviceConfiguring a web site for the messaging applet Configuring permissions for installation directoryTo configure permissions To configure a new web siteProvide a name for the web site To verify the messaging applet web site Verifying messaging applet web siteTo configure the properties Configuring web site propertiesTo create a virtual directory Creating virtual directories\\FileServerName\CiscoHome\eService. Click Next To configure the Applet host setting Configuring the Applet host settingSeparating the web server from the application server Setting up secure socket layerStarting and stopping Cisco Interaction Manager To separate the web server from the application serverLogging in from Internet Explorer Logging in to the business partitionLogging in from Cisco Agent Desktop Embedded Browser To stop Cisco Interaction ManagerMandatory settings Configuring some important settingsAt the partition level At the department levelTo uninstall Cisco Interaction Manager Uninstalling Cisco Interaction ManagerOptional settings Click the Uninstall button Additional partitions To create a new business partition Installing business partitionsAbout partitions Installation Options window, select the Partition option Provide web server parameters Dont provide the host name, the installation will fail Archives Enabling network DTC access Setting up the archive for a partitionTo enable network DTC access About archivesTo set up the archive Setting up the archiveInstallation Options window, select the Archive option Provide partition parameters Provide archive database parameters SSL for secure Connections To generate a certificate request Installing a security certificateGenerating a security certificate request Select the Create a new certificate option Provide information about your organization Submitting the certificate request To install the certificate on the web server Installing the certificate on the web serverSSL Port window, specify the SSL port for the web site To configure SSL access Configuring SSL accessTesting SSL access Configuring the viewing of attachmentsTo enable users to view attachments To test SSL access to Unified WIM and Unified EIMHttps//WebServer/Partition Configuration type and option Configuration detailsFile server details Database detailsMaster database parameters Application server details Unified CCX Data Integration Wizard details Archive details Services server detailsWeb server details Additional partition details Make sure you provide the DNS host Appendix B Path to Maintenance Release Appendix B Path to Maintenance Release 4.25