Cisco Systems 4.2(1) manual Configuration options

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Designing the right configuration for your business is the first step toward setting up a robust and scalable system. Configuration options for Cisco Interaction Manager are many—ranging from a simple single-server installation to many flavors of distributed installations. This chapter describes available configuration options, best practices for distributed-server installations, and considerations that will help you determine how many partitions to install. See Cisco Unified Web and E-Mail Interaction Manager Solutions Reference Network Design Guide for deployment recommendations for various scenarios.

A reference sheet is provided on page 97 to help you record your configuration choices and related details. You will need to refer to this sheet often during the installation process.

If this installation is the first step towards installing Maintenance Release (MR) 4.2(5), refer to “Appendix B: Path to Maintenance Release 4.2(5)” on page 104 for a flowchart depicting the various tasks that must be completed to get to MR 4.2(5).

Configuration options

A Cisco Interaction Manager installation has five components. They are:

1.File server, which is always installed on the same machine as the primary application server

2.Database

3.Application server

4.Web server, which in the case of Unified WIM is installed on a separate machine outside the firewall for security reasons

5.Services server

You can install these components in any of the following three types of configuration:

1.Single server or collocated: All components are on a single server. This is the simplest type of configuration. A true single-server deployment is possible only for Unified EIM installations. If the installation includes Unified WIM, it becomes a collocated deployment, where the web server is installed on a separate machine outside the firewall.

2.Split server or collocated: Components are split across two servers. The database is on one server, while all other components are on the other server. A true split-server deployment is possible only for Unified EIM installations. If the installation includes Unified WIM, it becomes a collocated deployment, where the web server is installed on a separate machine outside the firewall.

3.Distributed server: Components are distributed over three or more servers. A wide range of options is available for distributed-server configurations (See Cisco Unified Web and E-Mail Interaction Manager Solutions Reference Network Design Guide and Cisco Unified Contact Center Express (CCX) Configuration & Ordering Tool for deployment recommendations). The database is usually installed on a dedicated server, and the other components are spread over two or more servers. If the installation includes Unified WIM, the web server is installed on a separate machine outside the firewall.

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Contents For Unified Contact Center Express Page Contents Installation process About partitions Installing business partitions 104 Preface Document conventions About this guideDocument set Other learning resourcesOnline help Planning Configuration options Additional partitions Pre-installation Tasks Software requirements To set up the required software environmentVerifying system requirements Bandwidth and hardware requirementsCollecting required information Configuring environment variablesVerifying SQL Server authentication settings To verify the authentication mode of SQL ServerTo set up user accounts and permissions Verifying state of Microsoft Search serviceSetting up user accounts and permissions To verify the state of the Microsoft Search serviceTo verify directory names Verifying directory namesCreating WebLogic domains Choose configuration template Create administrative user Creating WebLogic domains for secondary application servers Choose custom configuration Configure the administration server Database Jdbc Options window, select No Configure Windows Options window, select No for both options Configure server start mode and Java SDK Verifying WebLogic domains Configuring virus scannerVerifying Network Configuration Verifying Unified CCX installationInstallation Process To install a single-server or collocated configuration Installing a single-server or collocated configurationInstallation process Type the path or browse to the JDK home directory BEAHome\userprojects\domains\DomainName Provide WebLogic server and RMI parameters Dont provide the host name, the installation will fail Provide master database parameters Provide partition database parameters Welcome window, read the introduction and click Next To install the web server Additional steps for collocated configurationsTo install a split-server or collocated configuration Installing a split-server or collocated configurationInstalling a distributed-server configuration To install the database Installing the databaseCreate the first system administrator user account Dont provide the host name, the installation will fail To install the primary application server and file server Installing the primary application server and file server File Server  Application Server Type the path to or browse to the JDK home directory Provide the names of the web server and services server Dont provide the host name, the installation will fail Provide partition database parameters Welcome window, read the introduction and click Next To install a secondary application server Installing secondary application serversInstalling the web server Provide file server parameters To install the services server Installing the services serverType the name of the file server Post-installation Tasks Configuring Internet Information Services Setting up archives for partition databasesApplying updates Changing web server settings Shutdown worker process after being idle for To configure pool thread limit Configuring pool thread limitRegedit Configuring content expiration settingsTo remove extension mapping To configure content expirationRemoving extension mapping To change authentication settings for the web site Changing authentication settings for web siteClick the Edit button Changing security credentials for network directory To change the network directory security settingsTo change the logon parameters Changing logon parameters for Cisco serviceTo configure a new web site Configuring permissions for installation directoryConfiguring a web site for the messaging applet To configure permissionsProvide a name for the web site To verify the messaging applet web site Verifying messaging applet web siteTo configure the properties Configuring web site propertiesTo create a virtual directory Creating virtual directories\\FileServerName\CiscoHome\eService. Click Next To configure the Applet host setting Configuring the Applet host settingTo separate the web server from the application server Setting up secure socket layerSeparating the web server from the application server Starting and stopping Cisco Interaction ManagerTo stop Cisco Interaction Manager Logging in to the business partitionLogging in from Internet Explorer Logging in from Cisco Agent Desktop Embedded BrowserAt the department level Configuring some important settingsMandatory settings At the partition levelTo uninstall Cisco Interaction Manager Uninstalling Cisco Interaction ManagerOptional settings Click the Uninstall button Additional partitions To create a new business partition Installing business partitionsAbout partitions Installation Options window, select the Partition option Provide web server parameters Dont provide the host name, the installation will fail Archives About archives Setting up the archive for a partitionEnabling network DTC access To enable network DTC accessTo set up the archive Setting up the archiveInstallation Options window, select the Archive option Provide partition parameters Provide archive database parameters SSL for secure Connections To generate a certificate request Installing a security certificateGenerating a security certificate request Select the Create a new certificate option Provide information about your organization Submitting the certificate request To install the certificate on the web server Installing the certificate on the web serverSSL Port window, specify the SSL port for the web site To configure SSL access Configuring SSL accessTo test SSL access to Unified WIM and Unified EIM Configuring the viewing of attachmentsTesting SSL access To enable users to view attachmentsHttps//WebServer/Partition Database details Configuration detailsConfiguration type and option File server detailsMaster database parameters Application server details Unified CCX Data Integration Wizard details Archive details Services server detailsWeb server details Additional partition details Make sure you provide the DNS host Appendix B Path to Maintenance Release Appendix B Path to Maintenance Release 4.25
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