Contents
For Unified Contact Center Express
Page
Contents
Installation process
About partitions Installing business partitions
104
Preface
About this guide
Document conventions
Online help
Other learning resources
Document set
Planning
Configuration options
Additional partitions
Pre-installation Tasks
Bandwidth and hardware requirements
To set up the required software environment
Verifying system requirements
Software requirements
To verify the authentication mode of SQL Server
Configuring environment variables
Verifying SQL Server authentication settings
Collecting required information
To verify the state of the Microsoft Search service
Verifying state of Microsoft Search service
Setting up user accounts and permissions
To set up user accounts and permissions
Creating WebLogic domains
Verifying directory names
To verify directory names
Choose configuration template
Create administrative user
Creating WebLogic domains for secondary application servers
Choose custom configuration
Configure the administration server
Database Jdbc Options window, select No
Configure Windows Options window, select No for both options
Configure server start mode and Java SDK
Verifying Unified CCX installation
Configuring virus scanner
Verifying Network Configuration
Verifying WebLogic domains
Installation Process
Installing a single-server or collocated configuration
To install a single-server or collocated configuration
Installation process
Type the path or browse to the JDK home directory
BEAHome\userprojects\domains\DomainName
Provide WebLogic server and RMI parameters
Dont provide the host name, the installation will fail
Provide master database parameters
Provide partition database parameters
Welcome window, read the introduction and click Next
Additional steps for collocated configurations
To install the web server
Installing a distributed-server configuration
Installing a split-server or collocated configuration
To install a split-server or collocated configuration
Installing the database
To install the database
Create the first system administrator user account
Dont provide the host name, the installation will fail
Installing the primary application server and file server
To install the primary application server and file server
File Server Application Server
Type the path to or browse to the JDK home directory
Provide the names of the web server and services server
Dont provide the host name, the installation will fail
Provide partition database parameters
Welcome window, read the introduction and click Next
Installing secondary application servers
To install a secondary application server
Installing the web server
Provide file server parameters
Installing the services server
To install the services server
Type the name of the file server
Post-installation Tasks
Changing web server settings
Setting up archives for partition databases
Applying updates
Configuring Internet Information Services
Shutdown worker process after being idle for
Configuring pool thread limit
To configure pool thread limit
Configuring content expiration settings
Regedit
Removing extension mapping
To configure content expiration
To remove extension mapping
Changing authentication settings for web site
To change authentication settings for the web site
Click the Edit button
To change the network directory security settings
Changing security credentials for network directory
Changing logon parameters for Cisco service
To change the logon parameters
To configure permissions
Configuring permissions for installation directory
Configuring a web site for the messaging applet
To configure a new web site
Provide a name for the web site
Verifying messaging applet web site
To verify the messaging applet web site
Configuring web site properties
To configure the properties
Creating virtual directories
To create a virtual directory
\\FileServerName\CiscoHome\eService. Click Next
Configuring the Applet host setting
To configure the Applet host setting
Starting and stopping Cisco Interaction Manager
Setting up secure socket layer
Separating the web server from the application server
To separate the web server from the application server
Logging in from Cisco Agent Desktop Embedded Browser
Logging in to the business partition
Logging in from Internet Explorer
To stop Cisco Interaction Manager
At the partition level
Configuring some important settings
Mandatory settings
At the department level
Optional settings
Uninstalling Cisco Interaction Manager
To uninstall Cisco Interaction Manager
Click the Uninstall button
Additional partitions
About partitions
Installing business partitions
To create a new business partition
Installation Options window, select the Partition option
Provide web server parameters
Dont provide the host name, the installation will fail
Archives
To enable network DTC access
Setting up the archive for a partition
Enabling network DTC access
About archives
Setting up the archive
To set up the archive
Installation Options window, select the Archive option
Provide partition parameters
Provide archive database parameters
SSL for secure Connections
Generating a security certificate request
Installing a security certificate
To generate a certificate request
Select the Create a new certificate option
Provide information about your organization
Submitting the certificate request
Installing the certificate on the web server
To install the certificate on the web server
SSL Port window, specify the SSL port for the web site
Configuring SSL access
To configure SSL access
To enable users to view attachments
Configuring the viewing of attachments
Testing SSL access
To test SSL access to Unified WIM and Unified EIM
Https//WebServer/Partition
File server details
Configuration details
Configuration type and option
Database details
Master database parameters
Application server details
Unified CCX Data Integration Wizard details
Web server details
Services server details
Archive details
Additional partition details
Make sure you provide the DNS host
Appendix B Path to Maintenance Release
Appendix B Path to Maintenance Release 4.25
