Cisco Systems 4.2(1) manual Post-installation Tasks

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Post-installation

tasks

Setting up archives for partition databases

Applying updates

Changing web server settings

Changing logon parameters for Cisco service

Configuring permissions for installation directory

Configuring a web site for the messaging applet

Setting up secure socket layer

Separating the web server from the application server

Starting and stopping Cisco Interaction Manager

Logging in to the business partition

Configuring some important settings

Uninstalling Cisco Interaction Manager

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Contents For Unified Contact Center Express Page Contents Installation process About partitions Installing business partitions 104 Preface About this guide Document conventionsOther learning resources Online helpDocument set Planning Configuration options Additional partitions Pre-installation Tasks Bandwidth and hardware requirements To set up the required software environmentVerifying system requirements Software requirementsTo verify the authentication mode of SQL Server Configuring environment variablesVerifying SQL Server authentication settings Collecting required informationTo verify the state of the Microsoft Search service Verifying state of Microsoft Search serviceSetting up user accounts and permissions To set up user accounts and permissionsVerifying directory names Creating WebLogic domainsTo verify directory names Choose configuration template Create administrative user Creating WebLogic domains for secondary application servers Choose custom configuration Configure the administration server Database Jdbc Options window, select No Configure Windows Options window, select No for both options Configure server start mode and Java SDK Verifying Unified CCX installation Configuring virus scannerVerifying Network Configuration Verifying WebLogic domainsInstallation Process Installing a single-server or collocated configuration To install a single-server or collocated configurationInstallation process Type the path or browse to the JDK home directory BEAHome\userprojects\domains\DomainName Provide WebLogic server and RMI parameters Dont provide the host name, the installation will fail Provide master database parameters Provide partition database parameters Welcome window, read the introduction and click Next Additional steps for collocated configurations To install the web serverInstalling a split-server or collocated configuration Installing a distributed-server configurationTo install a split-server or collocated configuration Installing the database To install the databaseCreate the first system administrator user account Dont provide the host name, the installation will fail Installing the primary application server and file server To install the primary application server and file server File Server  Application Server Type the path to or browse to the JDK home directory Provide the names of the web server and services server Dont provide the host name, the installation will fail Provide partition database parameters Welcome window, read the introduction and click Next Installing secondary application servers To install a secondary application serverInstalling the web server Provide file server parameters Installing the services server To install the services serverType the name of the file server Post-installation Tasks Changing web server settings Setting up archives for partition databasesApplying updates Configuring Internet Information Services Shutdown worker process after being idle for Configuring pool thread limit To configure pool thread limitConfiguring content expiration settings RegeditTo configure content expiration Removing extension mappingTo remove extension mapping Changing authentication settings for web site To change authentication settings for the web siteClick the Edit button To change the network directory security settings Changing security credentials for network directoryChanging logon parameters for Cisco service To change the logon parametersTo configure permissions Configuring permissions for installation directoryConfiguring a web site for the messaging applet To configure a new web siteProvide a name for the web site Verifying messaging applet web site To verify the messaging applet web siteConfiguring web site properties To configure the propertiesCreating virtual directories To create a virtual directory\\FileServerName\CiscoHome\eService. Click Next Configuring the Applet host setting To configure the Applet host settingStarting and stopping Cisco Interaction Manager Setting up secure socket layerSeparating the web server from the application server To separate the web server from the application serverLogging in from Cisco Agent Desktop Embedded Browser Logging in to the business partitionLogging in from Internet Explorer To stop Cisco Interaction ManagerAt the partition level Configuring some important settingsMandatory settings At the department levelUninstalling Cisco Interaction Manager Optional settingsTo uninstall Cisco Interaction Manager Click the Uninstall button Additional partitions Installing business partitions About partitionsTo create a new business partition Installation Options window, select the Partition option Provide web server parameters Dont provide the host name, the installation will fail Archives To enable network DTC access Setting up the archive for a partitionEnabling network DTC access About archivesSetting up the archive To set up the archiveInstallation Options window, select the Archive option Provide partition parameters Provide archive database parameters SSL for secure Connections Installing a security certificate Generating a security certificate requestTo generate a certificate request Select the Create a new certificate option Provide information about your organization Submitting the certificate request Installing the certificate on the web server To install the certificate on the web serverSSL Port window, specify the SSL port for the web site Configuring SSL access To configure SSL accessTo enable users to view attachments Configuring the viewing of attachmentsTesting SSL access To test SSL access to Unified WIM and Unified EIMHttps//WebServer/Partition File server details Configuration detailsConfiguration type and option Database detailsMaster database parameters Application server details Unified CCX Data Integration Wizard details Services server details Web server detailsArchive details Additional partition details Make sure you provide the DNS host Appendix B Path to Maintenance Release Appendix B Path to Maintenance Release 4.25