Cisco Systems 4.2(1) manual Welcome window, read the introduction and click Next

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13. In the Welcome window, read the introduction and click Next.

Click the Next button

14.In the next window, provide the following details to configure a socket connection to the Unified CCX server.

Cisco Unified CCX Main Server: Provide the host name or IP address of the primary Unified CCX server.

Cisco Unified CCX HA Server: Provide the host name or IP address of the secondary Unified CCX server, which serves as the “high availability” server. This is an optional field. If you provide the secondary Unified CCX server details, Unified WIM and Unified EIM attempts to connect to the secondary Unified CCX server when the connection to the primary Unified CCX server fails.

Cisco Unified CCX Master Listener TCP Port: Provide the port number of the licensing port in Unified CCX, which is used to connect to Unified CCX to download license information. This port corresponds to the Master Listener TCP Port configured in the System Parameters section of Unified CCX Administration. The default value is 994.

Cisco Unified CCX RmCm TCP Port: Provide the port number to be used to connect to Unified CCX to download configuration data for agents, teams, supervisors, and CSQs (queues). This port corresponds to the RmCm TCP Port configured in the System Parameters section of Unified CCX Administration. The default value is 42027.

Select Yes to download voice contact service queues (CSQ) from Unified CCX during the configuration of the system. Clear this option if you don’t want voice queues in your Unified WIM and Unified EIM system.

Click Save.

48 Cisco Unified Web and E-Mail Interaction Manager Installation Guide

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Contents For Unified Contact Center Express Page Contents Installation process About partitions Installing business partitions 104 Preface About this guide Document conventionsOther learning resources Online helpDocument set Planning Configuration options Additional partitions Pre-installation Tasks To set up the required software environment Verifying system requirementsBandwidth and hardware requirements Software requirementsConfiguring environment variables Verifying SQL Server authentication settingsTo verify the authentication mode of SQL Server Collecting required informationVerifying state of Microsoft Search service Setting up user accounts and permissionsTo verify the state of the Microsoft Search service To set up user accounts and permissionsVerifying directory names Creating WebLogic domainsTo verify directory names Choose configuration template Create administrative user Creating WebLogic domains for secondary application servers Choose custom configuration Configure the administration server Database Jdbc Options window, select No Configure Windows Options window, select No for both options Configure server start mode and Java SDK Configuring virus scanner Verifying Network ConfigurationVerifying Unified CCX installation Verifying WebLogic domainsInstallation Process Installing a single-server or collocated configuration To install a single-server or collocated configurationInstallation process Type the path or browse to the JDK home directory BEAHome\userprojects\domains\DomainName Provide WebLogic server and RMI parameters Dont provide the host name, the installation will fail Provide master database parameters Provide partition database parameters Welcome window, read the introduction and click Next Additional steps for collocated configurations To install the web serverInstalling a split-server or collocated configuration Installing a distributed-server configurationTo install a split-server or collocated configuration Installing the database To install the databaseCreate the first system administrator user account Dont provide the host name, the installation will fail Installing the primary application server and file server To install the primary application server and file server File Server  Application Server Type the path to or browse to the JDK home directory Provide the names of the web server and services server Dont provide the host name, the installation will fail Provide partition database parameters Welcome window, read the introduction and click Next Installing secondary application servers To install a secondary application serverInstalling the web server Provide file server parameters Installing the services server To install the services serverType the name of the file server Post-installation Tasks Setting up archives for partition databases Applying updatesChanging web server settings Configuring Internet Information Services Shutdown worker process after being idle for Configuring pool thread limit To configure pool thread limitConfiguring content expiration settings RegeditTo configure content expiration Removing extension mappingTo remove extension mapping Changing authentication settings for web site To change authentication settings for the web siteClick the Edit button To change the network directory security settings Changing security credentials for network directoryChanging logon parameters for Cisco service To change the logon parametersConfiguring permissions for installation directory Configuring a web site for the messaging appletTo configure permissions To configure a new web siteProvide a name for the web site Verifying messaging applet web site To verify the messaging applet web siteConfiguring web site properties To configure the propertiesCreating virtual directories To create a virtual directory\\FileServerName\CiscoHome\eService. Click Next Configuring the Applet host setting To configure the Applet host settingSetting up secure socket layer Separating the web server from the application serverStarting and stopping Cisco Interaction Manager To separate the web server from the application serverLogging in to the business partition Logging in from Internet ExplorerLogging in from Cisco Agent Desktop Embedded Browser To stop Cisco Interaction ManagerConfiguring some important settings Mandatory settingsAt the partition level At the department levelUninstalling Cisco Interaction Manager Optional settingsTo uninstall Cisco Interaction Manager Click the Uninstall button Additional partitions Installing business partitions About partitionsTo create a new business partition Installation Options window, select the Partition option Provide web server parameters Dont provide the host name, the installation will fail Archives Setting up the archive for a partition Enabling network DTC accessTo enable network DTC access About archivesSetting up the archive To set up the archiveInstallation Options window, select the Archive option Provide partition parameters Provide archive database parameters SSL for secure Connections Installing a security certificate Generating a security certificate requestTo generate a certificate request Select the Create a new certificate option Provide information about your organization Submitting the certificate request Installing the certificate on the web server To install the certificate on the web serverSSL Port window, specify the SSL port for the web site Configuring SSL access To configure SSL accessConfiguring the viewing of attachments Testing SSL accessTo enable users to view attachments To test SSL access to Unified WIM and Unified EIMHttps//WebServer/Partition Configuration details Configuration type and optionFile server details Database detailsMaster database parameters Application server details Unified CCX Data Integration Wizard details Services server details Web server detailsArchive details Additional partition details Make sure you provide the DNS host Appendix B Path to Maintenance Release Appendix B Path to Maintenance Release 4.25