Cisco Systems 4.2(1) Logging in to the business partition, Logging in from Internet Explorer

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To stop Cisco Interaction Manager:

In the NT Services panel, stop the Cisco Service to stop all Cisco Interaction Manager services. If it is a distributed-server installation, stop the Cisco Service on the services server and on each application server. After stopping the service, ensure that all associated java, javaw, cmd, and rmid processes are terminated. Then wait for five minutes before you start the service again.

Logging in to the business partition

The common system partition as well as the first business partition are created during the installation.

Logging in from Internet Explorer

To log in to the business partition:

1.Type the URL http://Web_Server/Partition_Virtual_Directory in your browser, where Web_Server is your

web server and Partition_Virtual_Directory is the virtual directory created for this partition. During the installation, you are prompted to provide the virtual site name in the Partition Administrator Account and Partition window. If you have configured the web server to use SSL, then the URL is

https://Web_Server/Partition_Virtual_Directory.

2.In the Login window, type the user name and password you had set up for the partition administrator in the Partition Administrator Login Parameters window during the installation. Click the Log In button.

Logging in from Cisco Agent Desktop Embedded Browser

This release of Unified WIM and Unified EIM can also be used with the embedded browser in Cisco Agent Desktop (CAD).

See CAD documentation for details about configuring a new task button in CAD to launch Unified WIM and Unified EIM using a URL. The URL is http://Web_Server/Partition_Virtual_Directory. If you have configured

the web server to use SSL, then the URL is https://Web_Server/Partition_Virtual_Directory.

Make sure that Unified WIM and Unified EIM is configured to run in its own browser tab, uninterrupted by other browser applications.

72 Cisco Unified Web and E-Mail Interaction Manager Installation Guide

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Contents For Unified Contact Center Express Page Contents Installation process About partitions Installing business partitions 104 Preface About this guide Document conventionsOther learning resources Online helpDocument set Planning Configuration options Additional partitions Pre-installation Tasks To set up the required software environment Verifying system requirementsBandwidth and hardware requirements Software requirementsConfiguring environment variables Verifying SQL Server authentication settingsTo verify the authentication mode of SQL Server Collecting required informationVerifying state of Microsoft Search service Setting up user accounts and permissionsTo verify the state of the Microsoft Search service To set up user accounts and permissionsVerifying directory names Creating WebLogic domainsTo verify directory names Choose configuration template Create administrative user Creating WebLogic domains for secondary application servers Choose custom configuration Configure the administration server Database Jdbc Options window, select No Configure Windows Options window, select No for both options Configure server start mode and Java SDK Configuring virus scanner Verifying Network ConfigurationVerifying Unified CCX installation Verifying WebLogic domainsInstallation Process Installing a single-server or collocated configuration To install a single-server or collocated configurationInstallation process Type the path or browse to the JDK home directory BEAHome\userprojects\domains\DomainName Provide WebLogic server and RMI parameters Dont provide the host name, the installation will fail Provide master database parameters Provide partition database parameters Welcome window, read the introduction and click Next Additional steps for collocated configurations To install the web serverInstalling a split-server or collocated configuration Installing a distributed-server configurationTo install a split-server or collocated configuration Installing the database To install the databaseCreate the first system administrator user account Dont provide the host name, the installation will fail Installing the primary application server and file server To install the primary application server and file server File Server  Application Server Type the path to or browse to the JDK home directory Provide the names of the web server and services server Dont provide the host name, the installation will fail Provide partition database parameters Welcome window, read the introduction and click Next Installing secondary application servers To install a secondary application serverInstalling the web server Provide file server parameters Installing the services server To install the services serverType the name of the file server Post-installation Tasks Setting up archives for partition databases Applying updatesChanging web server settings Configuring Internet Information Services Shutdown worker process after being idle for Configuring pool thread limit To configure pool thread limitConfiguring content expiration settings RegeditTo configure content expiration Removing extension mappingTo remove extension mapping Changing authentication settings for web site To change authentication settings for the web siteClick the Edit button To change the network directory security settings Changing security credentials for network directoryChanging logon parameters for Cisco service To change the logon parametersConfiguring permissions for installation directory Configuring a web site for the messaging appletTo configure permissions To configure a new web siteProvide a name for the web site Verifying messaging applet web site To verify the messaging applet web siteConfiguring web site properties To configure the propertiesCreating virtual directories To create a virtual directory \\FileServerName\CiscoHome\eService. Click Next Configuring the Applet host setting To configure the Applet host settingSetting up secure socket layer Separating the web server from the application serverStarting and stopping Cisco Interaction Manager To separate the web server from the application serverLogging in to the business partition Logging in from Internet ExplorerLogging in from Cisco Agent Desktop Embedded Browser To stop Cisco Interaction ManagerConfiguring some important settings Mandatory settingsAt the partition level At the department levelUninstalling Cisco Interaction Manager Optional settingsTo uninstall Cisco Interaction Manager Click the Uninstall button Additional partitions Installing business partitions About partitionsTo create a new business partition Installation Options window, select the Partition option Provide web server parameters Dont provide the host name, the installation will fail Archives Setting up the archive for a partition Enabling network DTC accessTo enable network DTC access About archivesSetting up the archive To set up the archiveInstallation Options window, select the Archive option Provide partition parameters Provide archive database parameters SSL for secure Connections Installing a security certificate Generating a security certificate requestTo generate a certificate request Select the Create a new certificate option Provide information about your organization Submitting the certificate request Installing the certificate on the web server To install the certificate on the web serverSSL Port window, specify the SSL port for the web site Configuring SSL access To configure SSL accessConfiguring the viewing of attachments Testing SSL accessTo enable users to view attachments To test SSL access to Unified WIM and Unified EIMHttps//WebServer/Partition Configuration details Configuration type and optionFile server details Database detailsMaster database parameters Application server details Unified CCX Data Integration Wizard details Services server details Web server detailsArchive details Additional partition details Make sure you provide the DNS host Appendix B Path to Maintenance Release Appendix B Path to Maintenance Release 4.25