Digi TS 4, TS 2/4 manual Symptom Trouble Accessing a Port

Symptom: Trouble Accessing a Port

Introduction

Use this procedure if you are having trouble accessing a Digi One/PortServer TS 2/4 port. The specific problem might be that you cannot logon from a terminal or the printer or modem is not working properly.

Assumptions

This discussion assumes the following:

•That the Digi One/PortServer TS 2/4 itself is working, that is, that it completes the boot cycle. If it is not, see "Symptom: Digi One/PortServer TS 2/4 Does Not Boot" on page 18-2.

•That the network is working. This is a relevant consideration if the ports you are working with are RealPort ports and if all RealPort ports are not working. The discussion in "Symptom: Can- not Telnet to the Digi One/PortServer TS 2/4" on page 18-3goes through the steps of validating the network connection.

Procedures

Things to Try	See ...
If this is a RealPort port and all
ports are not working, ensure that	"Verifying the RealPort Process" on page 18-9
the RealPort process is running.
	Check the port configuration in the Digi
Verify Digi One/PortServer TS 2/4	One/PortServer TS 2/4 Command Reference.
port settings.	Look under the set ports, set line, and set flow
	commands for more information.
Verify the cabling to the peripheral	See the Cable Guide for information.

Running Digi One/PortServer TS 2/4 Customer Diagnostics

Use this topic to run hardware diagnostic procedures to validate the Digi One/PortServer TS 2/4.

1.Connect a terminal to a Digi One/PortServer TS 2/4 port.

2.Configure the terminal to use the following settings:

•VT-100 emulation

•9600 baud

•8-bit characters

•1 stop bit

•No parity

3.Reboot the Digi One/PortServer TS 2/4.

4.While the LED is blinking, press the v key.

5.When the Customer Diagnostics Menu appears, select a test to perform.

18-4 Symptom: Trouble Accessing a Port