Black Box EncrypTight Enforcement Point (ETEP), ET1000A Error State Symptoms and Solutions

Page 74

Troubleshooting

Error State

Table 27

Error State Symptoms and Solutions

 

 

 

Symptom

 

Explanation and Possible Solutions

The Alarm LED is illuminated

The ETEP enters an error state when a boot test fails, the

 

 

operating temperature threshold is exceeded, signature errors are

 

 

detected on critical files pertaining to policies and keys. or a FIPS

 

 

test fails when the ETEP is in FIPS mode.

 

 

When the ETEP is in an error state the Alarm LED illuminates, and

 

 

the appliance discards all packets it receives. Depending on the

 

 

error, other notifications may be sent (traps, status messages to the

 

 

EncrypTight Manager or the terminal).

 

 

To recover from an error state when FIPS mode is disabled:

 

 

• When the ETEP detects a corrupted policy, it enters an error

 

 

state and sends a critical error trap to the management station.

 

 

To recover, redeploy the policies and then reboot the ETEP.

 

 

• For non-policy errors, reboot the appliance. If the operating

 

 

temperature threshold is exceeded, cycle the power to restart

 

 

the ETEP.

 

 

• If a failure occurs during the boot process, refer to “Diagnostic

 

 

Code Display” on page 75 for additional troubleshooting

 

 

information.

 

 

• If the actions listed above do not clear the error, contact

 

 

customer support.

 

 

 

NOTE

A FIPS failure puts the ETEP into FIPS error mode, lights the alarm indicator, and puts dataplane in discard mode, but does not zeroize the ETEP. A user can recover by doing a reboot or exiting FIPS mode

Temperature Threshold and Discarded Traffic

When the ETEP enters an alarm state due to a temperature failure, the Alarm indicator illuminates and the ETEP discards traffic. The ETEP remains in an error state until it is rebooted. However, once the temperature drops below the critical threshold, the alarm indicator turns off and the ETEP stops reporting an alarm state to EncrypTight Manager, even though the alarm state has not been cleared and the ETEP continues to discard traffic.

If the ETEP is discarding traffic, check the system log for temperature warning notices to confirm that a temperature error occurred. Reboot the ETEP to resume normal operation.

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ETEP Installation Guide

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Contents EncrypTight Enforcement Point Etep Installation Guide Page Table of Contents Initial Setup Maintenance Index Intended audience Contacting Black Box Technical SupportPurpose AssumptionsAbout This Document Etep Installation Guide Multipoint Ethernet Encryption using EncrypTight Manager Etep IntroductionFront Panel Connectors ET0010A Physical DescriptionRear Panel Status IndicatorsIndicator Light State Indication ET0100A Physical Description Front Panel ConnectorsLED Indicators ET0100A Front Panel LED Indicators Rear PanelET1000A Physical Description ET0100A Rear PanelET1000A LED Indicators ET1000A Front Panel LED IndicatorsPower Supply # ET1000A Rear PanelET10000A Front Panel Connectors ET10000A Physical DescriptionET10000A LED Indicators ET10000A Front Panel LED IndicatorsET10000A Rear Panel Category Feature FeaturesEtep Feature Summary Etep Hardware ComparisonSpecification SpecificationsET0010A Mechanical and Environmental Specifications CategoryET0100A Mechanical and Environmental Specifications Category SpecificationET1000A Mechanical and Environmental Specifications ET10000A Mechanical and Environmental Specifications MIB SupportEtep MIBs Module FilenameProduct Overview Etep Installation Guide Safety Guidelines Software RequirementsSoftware How it’s used Vendor Etep Site PreparationThird party management station software Firewall ports Installation Instructions ET0010AFirewall Ports Rack Mount Installation To install the Etep in a rackConnect the power supply cable to the rear panel connector Solid Surface Installation To install the Etep on a solid surfaceScrew holes for rubber feet installation on bottom of unit Connecting the Cables ET0010A To cable the ET0010APowering On the ET0010A ET0010A CablingCabling Requirements ET0100A Installing the ET0100AET0100A Installation Steps ET0100A Standard CablesRack-Mount Installation ET0100A Unpacking the Shipping Carton ET0100AConnecting the Cables ET0100A To cable the ET0100APowering on the ET0100A To power on the ET0100AInstalling the ET1000A Improperly seated ET0100A power cableET1000A Standard Cables ET1000A Installation StepsCabling Requirements ET1000A ET1000A Port Cabling Supplied byRack Mount Installation ET1000A Unpacking the Shipping Carton ET1000ATo install the ET1000A in a rack Mounting bracket orientationFor DC Power Supply Only Grounding of DC Power Supply ET1000AConnecting the Cables ET1000A For Earth ConnectionPowering on the ET1000A ET1000A CablingDual power supplies on the ET1000A rear panel To power on the ET1000AInstalling the ET10000A ET10000A Installation StepsCabling Requirements ET10000A ET10000A Standard CablesUnpacking the Shipping Carton ET10000A Rack Mount Installation ET10000A To install the ET10000A in a rackConnecting the Cables ET10000A To cable the ET10000APowering on the ET10000A Safety GuidelinesPower-Up Procedure To power on the ET10000ATo shut down the Etep from the CLI Shutting Down the EtepShutdown operational codes Appliance model Operational codeShutting Down the Etep Installation Etep Installation Guide To log in to the CLI via a serial link OverviewLogging In Through a Serial Link Configuring the Management Port About the management port IP address, mask and gatewayAbout auto-negotiation To configure the management portLink speed Duplex mode Auto-negotiate Fixed Speed All ETEPs Link speeds on the management portManagement port autoneg command description Attribute DescriptionSetting the Date and Time To set the date and timeEtep Throughput Speeds To add a license from the command lineEntering a Throughput License Model Available ThroughputTo view the Etep throughput speed Configuration ExampleManaging the Etep Etep CLI User Guide EncrypTight Manager User Guide Preventative Maintenance What To Do If an Appliance FailsReplacing the ET1000A Power Supply Obtaining a License for Replacement UnitsReplacing a Power Supply To replace a power supply in the ET1000AReplacing the ET10000A Power Supply To replace a power supply in the ET10000APower supply bracket is secured with two screws Tamper Switch and Zeroization RS-232 Serial Cable ET0010A and ET10000A To recover the Etep following zeroizationCable Pinouts RJ-45 Pin DB-9 PinRS-232 Serial Cable ET0100A, ET1000A Models PinMaintenance Etep Installation Guide Symptom Explanation and Possible Solution Symptoms and SolutionsLED Indicators Error State Symptoms and Solutions Error StateTemperature Threshold and Discarded Traffic Symptom Explanation and Possible SolutionsET0010A Self-Tests Diagnostic Code DisplayStatus Codes ET0010A Status LEDs Illuminated DescriptionEtep Self-Tests Diagnostic Codes ET0100A, ET1000A and ET10000AET0010A Operational Codes Etep Operational CodesRegulatory Information Weee DirectiveRoHS Directive Immunity SafetyET0010A Regulatory Information EmissionsET0100A Regulatory Information European NoticeET1000A Regulatory Information ET0100A CablingEMI/EMC Normas Oficiales Mexicanas NOM Electrical Safety Statement ET10000A Regulatory InformationRegulatory Information Page Index LEDs See also license Black Box Tech Support FREE! 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EncrypTight Enforcement Point (ETEP), ET10000A, ET0100A, ET0010A, ET1000A specifications

The Black Box ET1000A, ET0010A, EncrypTight, and ET0100A are advanced solutions designed for secure data transmission and network management, catering to modern enterprise needs. These tools integrate cutting-edge technologies to enhance connectivity, security, and efficiency within various environments.

The Black Box ET1000A is primarily a high-performance Ethernet over Twisted Pair (EoTP) solution. It enables users to extend Ethernet signals over long distances using existing twisted-pair cabling without sacrificing speed or reliability. With support for speeds up to 100 Mbps, this device is ideal for organizations looking to upgrade their existing infrastructure without extensive rewiring. Key features include plug-and-play installation, which simplifies deployment, and versatile compatibility with both legacy and modern ethernet networks.

The ET0010A model takes connectivity a step further by providing seamless integration with fiber optics. This device supports transmission distances that far exceed traditional copper solutions, making it a perfect fit for larger facilities or multi-building campuses. Its built-in Ethernet switch enhances network efficiency by providing multiple ports for device connectivity, thus facilitating greater data flow.

EncrypTight technology is a notable feature across these Black Box models, offering advanced encryption capabilities to safeguard sensitive data during transmission. With military-grade encryption protocols, EncrypTight ensures that corporate information remains secure from potential eavesdroppers. This technology is essential for businesses operating in regulated industries or that handle confidential customer information.

The ET0100A model combines intelligence with monitoring features to provide users with comprehensive network insights. It boasts built-in diagnostic tools that enable IT professionals to troubleshoot issues quickly and efficiently. Additionally, it features real-time performance monitoring, allowing users to analyze bandwidth usage and optimize network performance accordingly.

In conclusion, the Black Box ET1000A, ET0010A, EncrypTight, and ET0100A are powerful tools that embody the latest in data transmission and network management technologies. With their unique features—including extended connectivity capabilities, robust encryption technologies, and real-time monitoring solutions—these devices cater to the growing demands of businesses seeking to enhance their network infrastructure while ensuring robust security and efficiency. Integrating these tools into any organization’s operations can fundamentally improve both performance and data protection, making them indispensable in today’s digital landscape.
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