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| Display | Meaning | Suggested solutions | ||
| Understanding display messages |
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| [Paper Jam 0] | Paper has jammed | Clear the jam. See page 9.1. | ||||||||
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| Messages appear on the Smart Panel program window or the |
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| Open/Close | in the feeding area |
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| control panel display to indicate the machine’s status or errors. |
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| Door | of the paper input |
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| Refer to the tables below to understand the messages’ meaning |
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| and correct the problem if necessary. Messages and their |
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| [Paper Jam 1] | Paper has jammed | Clear the jam. See page 9.2. | ||||||||
| meanings are listed in alphabetical order. |
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| Open/Close | in the fuser area or |
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| Door | in the manual |
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| NOTE: When you call for service, it is very convenient to tell |
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| the service representative the display message. |
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| [Paper Jam 2] | Paper has jammed | Clear the jam. See page 9.2. | ||
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| Check Inside | in the paper exit |
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Display | Meaning | Suggested solutions |
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Door Open | The front cover or | Close the cover until it locks |
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| Power Failure | Power has turned | The job which you were trying | |||||
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| off then on and the | to do before the power failure | ||||||
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| rear cover is not | into place. |
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| machine’s memory | must be completely | ||
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| securely latched. |
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| has not been back |
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| up. |
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Hsync Error | A problem has | Unplug the power cord and plug |
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| occurred in the LSU | it back in. If the problem |
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| Scanner Error | There is a problem | Unplug the power cord and plug | ||
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| (Laser Scanning | persists, please call for service. |
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| in the scanner unit. | it back in. If the problem | ||
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| Unit). |
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| persists, please call for service. | |
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Invalid | You have used an | You must use a Samsung |
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| Toner Empty | The toner cartridge | Replace the toner cartridge with | ||||||||
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Cartridge | unauthorized | approved cartridge. |
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| has run out. | a new one. See page 8.4. | ||||||
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| [Toner Empty] | The toner cartridge | Replace the toner cartridge with | ||
No Cartridge | • You have used an | • You must use a Samsung |
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| Replace Toner | has run out. The | a new one. See page 8.4. | ||||||||
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| unauthorized | approved cartridge. |
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| printer stops |
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| printing. |
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| • The toner | • Install a Samsung genuine |
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| cartridge you | toner cartridge, designed for |
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| Toner Low | The toner is almost | Take out the toner cartridge | ||
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| have installled is | your machine. |
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| empty. | and gently shake it. By doing |
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| not for your |
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| this, you can temporarily |
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| machine. |
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| reestablish printing operations. |
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[Jam 1] or [No | The toner cartridge | Install the toner cartridge. See |
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Cartridge] | is not installed. | page 2.2. |
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Low Heat Error | There is a problem | Unplug the power cord and plug |
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| Solving other problems | ||||||
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| in the fuser unit. | it back in. If the problem |
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| persists, please call for service. |
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| The following chart lists some conditions that may occur and | |||
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| the recommended solutions. Follow the suggested solutions | |||
[LSU Error] | A problem has | Unplug the power cord and plug |
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| until the problem is corrected. If the problem persists, please | |||||||||
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| occurred in the LSU | it back in. If the problem |
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| call for service. |
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| (Laser Scanning | persists, please call for service. |
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| Unit). |
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| Paper feeding problems | |||
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[No Paper] | The paper in the | Load paper in the paper input |
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Add Paper | paper input tray | tray. See page 2.3. |
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| Condition | Suggested solutions | ||||||
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| has run out. |
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| Paper is jammed | Clear the paper jam. See page 9.1. | |||
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Open Heat Error | There is a problem | Unplug the power cord and plug |
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| in the fuser unit. | it back in. If the problem |
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[Over Heat] | There is a problem | Unplug the power cord and plug |
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| in the fuser unit. | it back in. If the problem |
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| persists, please call for service. |
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9.4
Troubleshooting