Overview
If you have any problems with the operation of your machine, refer to this section for suggested remedies. The causes listed in this section are probable causes only, and may not represent all of the possible cases which may occur under actual operating conditions. If you experience a problem which does not seem to fall under any of the cases listed in this section or if you are concerned about any other aspect of printer operation, call for service.
Printer problems
Problem | Possible cause and remedy |
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The printer does not print. | • The printer cable is not connected properly. Check the printer |
| cable connection. |
•The printer cable is defective. Swap the cable with one known to work.
•The port setting is incorrect. Check the Windows printer settings to make sure that the print job is being sent to the correct port (for example, LPT1).
•The toner cartridge is not installed properly. Remove and reinsert the toner cartridge.
•The printer may be configured incorrectly. Check the application to make sure that all print settings are correct.
•The printer driver may be incorrectly installed. Uninstall the MFP driver and reinstall the MFP driver. Then try printing a test page. Refer to ‘Uninstalling SmarThru software’ on page 1.12.
•A paper jam has occurred. Remove the jammed paper.
If there is resistance to the paper, and it does not move immediately when you pull, or if the paper is jammed inside the machine, stop pulling.
1. Pulling the cover release buttons toward you, open the cover, then remove the toner cartridge.
2. Gently pull the paper toward you. |
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|
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Check that there is no other paper in |
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|
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the printer. | 0 |
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| 0 | 00 |
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| 0 |
| |
| 0 | 00 |
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| 0 | 00 | |
| 0 |
| 0 |
|
| 0 | |
| 0 |
| 0 |
| 00 | 00 | |
| 0000 | ||
| 00 | ||
Troubleshooting
Troubleshooting 5.1