Samsung SF-5100P manual Printer problems, Problem Possible cause and remedy

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Overview

If you have any problems with the operation of your machine, refer to this section for suggested remedies. The causes listed in this section are probable causes only, and may not represent all of the possible cases which may occur under actual operating conditions. If you experience a problem which does not seem to fall under any of the cases listed in this section or if you are concerned about any other aspect of printer operation, call for service.

Printer problems

Problem

Possible cause and remedy

 

 

The printer does not print.

• The printer cable is not connected properly. Check the printer

 

cable connection.

The printer cable is defective. Swap the cable with one known to work.

The port setting is incorrect. Check the Windows printer settings to make sure that the print job is being sent to the correct port (for example, LPT1).

The toner cartridge is not installed properly. Remove and reinsert the toner cartridge.

The printer may be configured incorrectly. Check the application to make sure that all print settings are correct.

The printer driver may be incorrectly installed. Uninstall the MFP driver and reinstall the MFP driver. Then try printing a test page. Refer to ‘Uninstalling SmarThru software’ on page 1.12.

A paper jam has occurred. Remove the jammed paper.

If there is resistance to the paper, and it does not move immediately when you pull, or if the paper is jammed inside the machine, stop pulling.

1. Pulling the cover release buttons toward you, open the cover, then remove the toner cartridge.

2. Gently pull the paper toward you.

 

 

 

Check that there is no other paper in

 

 

 

the printer.

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Troubleshooting

Troubleshooting 5.1

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Contents SF-5100P About user’s guides TrademarksContents Using AnyPage Lite Installation Installing SmarThru software About SmarThru softwareMFP driver SmarThru softwareSystem requirements OCR software AnyPage LiteHardware requirement Installation procedure Installing the SmarThru softwareClick Install the Samsung software on your PC AnyPage Lite software to enable OCR Configuring fax modem and internet connection If necessary, set up the dial properties, then click Next Installing SmarThru software Installation Installing SmarThru software Installation UnInstalling SmarThru software Windows 95/98/NTClose Using the SmarThru CD-ROM WindowsFrom the Program Manager, double click Samsung SmarThru Installing SmarThru software Making a driver diskette Printing Printing Printing a documentUsing the automatic paper feeder Loading paperPlace the print side Paper guide Using the manual feeder Paper guidelines Printer settings Basic tab Print Quality TabAdvanced Tab Using Help About TabCanceling a print job Changing printer settings for all documentsUsing SmarThru Introducing Samsung SmarThru Scanning with Samsung ScanThru Click to open Samsung ScanThru For information on editing images with ImageThru, see Samsung ScanThru window Controls of the Samsung ScanThru window are described belowScanning with the Samsung Twain for Scan window Select ScanThru Options from the File menuSamsung Twain for Scan window Scanning for automatic text recognition When you finish the configuration, click OK Scanning with Samsung ScanThru Working with ImageThru OverviewOpening the Samsung ImageThru window Folder areaToolbox Samsung ImageThru toolbar overview Editing images To enlarge or reduce the image displayedErasing parts of an image Transforming imagesChanging colour mode Adjusting image attributesWorking within a region of an image Working with annotationsApplying effects Working with images in browse mode Printing imagesFinding an image Moving an image to a different folderDeleting images Sending an image by mail or faxCreating a multipage image Renaming an imageCopying a Scanned Image Copying a scanned image with CopyThruClick here to open Samsung CopyThru Window Samsung CopyThru window Working with E-mail messages Creating and sending E-mail messages Header Text Field Scanning a document and sending it by E-mail Click the Scan button Other ways to access Samsung MailThru Reading E-mail messagesReceive mail from the Tools menu, or click Messages Finding a message Click Find NowUsing address book Opening the address book Control buttons in address book configuration window Importing address book Items from another programmeUsing the address book Working with fax messages Sending a fax with Samsung FaxThru Digits max Working with fax messages Scanning a document and sending it by fax Other ways to access Samsung FaxThru Fax browsing Controls in the Tool BarFax cover editor Opening the fax cover editorEditing fax cover Using Using AnyPage Lite Using AnyPage LiteTo run AnyPage Lite Tips→ AnyPage OCR How to recognize a text or table Click here to Open a file Image window Button without analyzing Text edit toolbar To analyse, then recognize automatically To analyse manually, then start recognizeUsing AnyPage Lite Using AnyPage Lite AnyPage Lite window overview Text windowToolbar overview Read toolbarStandard toolbar Select Rotate Upside Down from Image menuLite Tools toolbarEdit toolbar SmarThru toolbar Recognize toolbarTroubleshooting Printer problems Problem Possible cause and remedyProblem Possible cause and remedy Print quality problems Control Panel Printers menu, check the Use PrintManager box Background Printing from the Option menu in the PrintProblem Possible cause and remedy Scanning problems ComputerUnder Program Manager Troubleshooting PC-fax Problems OCR Problems BMP, PCX, JPEG, TiffAppendix Index Index Electronics