Samsung SF-370 Series manual Fixing Problems, Fax problems

Page 67

Fixing Problems

Your problem may be listed in "LCD error messages" on page 8.7. The chart below shows other problems you can solve yourself. If not, call the service company shown in the separate Warranty Card.

Fax problems

Problem

Solution

 

 

 

 

The machine is not working, there is no

Unplug the power cord and plug it in again. Check that your socket is live.

display and the buttons are not working.

 

 

 

No dial tone.

Check that the phone is connected properly. Check the phone socket in the

 

wall by plugging in another phone.

 

 

The numbers stored in memory do not dial

Make sure the numbers are programmed correctly. To print a Phonebook

correctly.

Report, see "To print a report" on page 6.4.

 

 

The document does not feed into the

Be sure the document is not wrinkled, and you are putting it in correctly.

machine.

Check that the document is the right size and not too thick or too thin.

 

 

You cannot receive faxes automatically.

Check if TEL appears on the right side of the display. In TEL mode, you

 

cannot receive a fax automatically. Be sure the handset is seated on the cradle

 

properly.

 

 

The machine cannot receive faxes

Do not hang up the handset before pressing Start fax.

manually.

 

 

 

The machine does not send anything.

Check that the document is loaded face down. Send should show up in the

 

display. You may have hung up the handset before you pressed Start fax.

 

Check if the machine to which you are sending can receive your fax.

 

 

You cannot poll another machine.

The fax machine you are polling may be using a poll code.

 

 

The fax you received has blank bits on it.

The machine sending to you may be faulty. A noisy phone line can cause line

 

errors. Check your machine by making a copy.

 

 

Spots or lines missing from the fax you

Check if your phone line is noisy. Check if the printhead is clean by making a

receive.

copy.

 

 

You are receiving poor quality copies.

The fax machine sending to you may have a dirty scan glass. Check for a

 

noisy phone line.

 

 

Some of the stretched words on the fax you

The machine sending to you had a temporary document jam.

receive

 

 

 

Your machine does not make copies.

Make sure your document is loaded face down.

 

 

There are lines on copies or documents you

Check your scan glass for marks and clean it (see "Cleaning the document

send.

scanner" on page 8.2).

 

 

The machine dials a number, but fails to

The remote fax machine may be turned off, or unable to answer incoming

make a connection with a remote fax

calls. Speak with the remote operator and ask for the problem to be rectified.

machine.

 

 

 

You cannot store a document in memory.

There may not be enough memory available to hold the document you want to

 

store. If the display shows a Memory Full message, delete any documents you no

 

longer need, then retry the document.

 

 

Blank areas appear at the bottom of each

You may have selected the wrong paper settings. To select the proper paper

page or on continuation pages, with only a

size, see "Paper Size" on page 6.10.

small strip of material printed at the top.

 

 

 

8.10

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Page 66 Page 68
Contents SF-370 series Important Precautions and Safety Information Page Contents Using Printing Special FeaturesAdvanced Fax Appendix Care and MaintenanceIndex Contact Samsung World Wide Chapter Setup and Copying Features for SF-375TP only List of featuresCommon features to SF-370 Series SF-370/SF-371P/SF-375TP Features for SF-371P/SF-375TPFront view2 Familiarizing yourself with your new machineRear view Control Panel Paper type and sizes Loading paperMaking a copy Setting date and timeHow to enter letters Setting fax number/nameKeypad character assignments Copying/receiving in Ink Save modeAdjusting ring volume Adjusting speaker volumeChapter Programming and Dialling Storing a number in the Phonebook Making a phone callSpeaker Phone dialling Phone book diallingOne-Touch dialling Editing a number in the PhonebookSpeed dialling To redial the last number called To find a number received via the Caller ID serviceRedialling Deleting a number in the PhonebookChapter FAX Machine Loading documents Sending a faxAcceptable documents Sending a fax automatically Setting document resolution and contrastTo adjust the resolution and contrast Sending a fax manuallyAutomatic redial Receiving a faxReception modes Receiving in TAM mode SF-375TP only Receiving in FAX modeReceiving in TEL mode Receiving in Auto modeReceiving in Drpd mode This chapter is only for SF-375TP users Chapter Answering MachineChecking your TAM message Recording your TAM messageMonitoring an incoming call Skipping backward or forward Playing back messagesPlaying back newly received caller messages Playing back all messagesPress Erase while the message is playing Erasing old messages you’ve heardTo erase a selected message To erase all recorded messagesAccessing the machine Using the answering machine from a remote phoneUsing remote commands Page Chapter Advanced FAX Press OK when the time appears correctly in the display Delayed faxPress OK when the correct number appears in the display Press OK when the number appears in the displaySending stored documents Using My FavoritesSaving documents Deleting stored documentsPolling To cancel the scheduled jobSetting send polling Setting receive pollingOr, press Stop/Clear to keep as it is Forwarding a fax or messageFax forwarding Message forwarding SF-375TP onlyReceived fax remote notifcation SF-375TP only Special Features To mute a call Using Caller IDUsing the Mute Inserting a pauseTo stop recording Sound setupRecording a conversation SF-375TP only To record the conversationTo print a report User reportsTo add a number Entering junk fax setup modeRe-Printing faxes Registering/deleting the junk fax numbersReading SMS messages Using Short Message Service SMSSending SMS messages Selected menu item prints out Setup SMS messagesPrinting SMS messages Deleting stored SMS messagesEditing Registration Number Register flowEditing SMS Center Numbers User options Setting system/TAM optionsSystem setup options Clearing memoryUsed for less ink consumption. It toggles On and Off When ECM is enabledService SMS on Sets the default resolution when copying and faxingTAM 7options SF-375TP only Page This chapter is only for SF-371P and SF-375TP users System Requirements Installing Printer SoftwareInstalling Printer Software Making ConnectionUsing Printing Reinstalling Software Setting the dafault printerWhen the reinstallation is done, click Finish Printing a Document Removing Printer SoftwareOpen the document you want to print Select the Samsung SF-370CF-370 Series printer Using Help Cancelling a Print JobPage Chapter Care and Maintenance Open the Control Panel Remove the White Roller Cleaning the document scannerReplacing the print cartridge Part number for replacement cartridges arePrepare a cartridge Ink level view Cleaning the printheadShading adjustment Aligning the printheadReinstall the cartridge and close the Cover and Panel Self testingPrint cartridge maintenance Cleaning the cartridgeCleaning the cartridge carrier contacts LCD error messages Split the new document into smaller parts Install a print cartridgeThere is an error while receiving a fax Fax Fax/CopySystem There is an error while sending a fax FaxFor installing the used one See Paper jams during printing onFax problems Fixing ProblemsPaper feeding problems Print quality problemsDocument jams during transmission Clearing jamsPaper jams during printing Appendix Feeder SpecificationsGeneral specifications Printer specifications SF-371P and SF-375TP onlyFacsimile specifications Scanner and copier specificationSample of ITU #1 chart reduced to 60.5% Font List for Print Font List for LCD Replacing the fitted plug UK Declaration of conformity European countries Appendix Case of interference US Fax branding US Telephone company information US Page Index

SF-370 Series specifications

The Samsung SF-370 Series represents a significant advancement in the realm of multifunction printers, delivering a combination of performance, versatility, and user-friendly features. This line of printers is specifically designed to cater to the requirements of both small businesses and home office environments, ensuring high-quality output and seamless operation.

One of the standout features of the Samsung SF-370 Series is its compact design, allowing it to fit comfortably in limited spaces without compromising on functionality. The series offers a blend of printing, scanning, and copying capabilities, which is ideal for users looking for an all-in-one solution. The printers in this range are equipped with laser technology, ensuring sharp and professional-quality prints for documents, presentations, and graphics.

Print speed is another impressive characteristic of the SF-370 Series. With rapid print speeds that can reach up to 30 pages per minute, users can expect high productivity levels. This efficiency is complemented by a quick first-page-out time, minimizing waiting periods and keeping workflow uninterrupted.

The series incorporates advanced imaging technology, facilitating clear text and vivid color reproduction. Samsung’s ReCP (Rendering Engine for Clean Pages) technology plays a crucial role in enhancing the clarity of both text and images, ensuring that even the most intricate details are rendered accurately.

Connectivity options are diverse within the SF-370 Series, featuring both USB and network connectivity, allowing for easy integration into existing office setups. Additionally, many models support mobile printing capabilities, such as Samsung’s Mobile Print app, enabling users to print directly from smartphones and tablets with ease.

Built with energy efficiency in mind, the SF-370 Series also boasts an Eco mode to help reduce power consumption and minimize environmental impact. This sustainability aspect aligns with the growing demand for greener office solutions without sacrificing performance.

In terms of operating convenience, the printers are equipped with intuitive control panels that simplify navigation and streamline various functions. Some models include a user-friendly LCD display, enhancing the overall experience by making it easier to select options and monitor printer status.

Overall, the Samsung SF-370 Series combines practicality with innovative technology, making it an excellent choice for users seeking reliable, high-quality printing in a compact package. Whether for printing reports, creating marketing materials, or scanning documents, the SF-370 Series stands out as a comprehensive solution to meet diverse office needs.
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