Stewart Filmscreen Corp 4-Way ScreenWall ElectriMask owner manual Troubleshooting

Page 22

TROUBLESHOOTING

Refer to the following guidelines if you encounter a difficulty in the operation of your Stewart Filmscreen. Problems related to electrical or motor function may require a qualified service person or electrician.

Should you have a problem that is not addressed here, call the Stewart

Filmscreen Corporation.

Problem description

 

Probable cause

 

Action to take

 

 

 

 

 

Mask won't operate.

 

No AC power available.

 

Check to see if the circuit breaker

 

 

Outboard switching problem.

 

has switched off. Reset if needed.

 

 

 

Check outboard switching

 

 

 

 

 

 

 

 

apparatus.

 

 

 

 

Check voltage availability. Contact

 

 

 

 

an electrician.

Mask won't roll up or down (even

 

Bad connection at switch.

 

Have an electrician or qualified

though power is available).

 

Polarity of VICS line may be bad.

 

service person check the

 

 

 

connection as follows:

 

 

 

 

 

 

 

 

· If you have a high voltage control

 

 

 

 

switch, check switch -line

 

 

 

 

connections.

 

 

 

 

· If you have a low voltage control

 

 

 

 

unit, check switch -line

 

 

 

 

connections.

 

 

 

 

· If you have a VICS, check line

 

 

 

 

connections, or the mini -plugs at

 

 

 

 

the mask input or projector

 

 

 

 

output. Check 12V DC line for

 

 

 

 

correct polarity. Contacts may be

 

 

 

 

sticking—tap relay to free

 

 

 

 

contacts.

 

 

 

 

 

Mask roller chatters when power

 

Can be caused by voltage drop,

 

Have an electric ian or qualified

is activated.

 

bad connections, or a defective

 

service person check all hook -ups

 

 

switch.

 

including all outboard wiring.

Unit hums in up mode. ( Mask

 

The mask batten is retracting too

 

Have a qualified service person

has already retracted.)

 

far into the case.

 

adjust the UP limit switch. Turn the

 

 

Failure to correct can damage

 

adjusting screw clockwise. Refer

 

 

motor and screen. Do not use

 

to Figure 15. See pp. 17-18 of this

 

 

the unit until this problem is

 

manual.

 

 

resolved.

 

 

Mask drops when up direction is

 

Drop in voltage.

 

Mask motor requires full voltage.

activated (grinding noise occurs).

 

 

 

Have an electrician or qualified

 

 

 

 

service person check available

 

 

 

 

voltage.

20

Stewart Filmscreen Corporation

Image 22
Contents Way ScreenWall ElectriMask Page Contents Way ScreenWall ElectriMaskVertical Masking System To the OwnerAbout your 4-Way ScreenWall ElectriMask Horizontal Masking SystemRow Diag Size 33/1 Size Table Attainable Aspect RatiosPreparation Preparing the InstallationUnpacking Mounting the Frame Assembling the framePositioning the frame on the wall Wall BracketUnpacking and unrolling the screen Unrolling the screenAttaching the screen to frame Snapping screen onto frame Stewart Filmscreen CorporationConnecting the spring tension cable Spring Tension Cable Baby Eye Snap EyeletElectrical HOOK-UP Horizontal Mask Connection Vertical Mask ConnectionPreparing the connection Installing the high voltage switch control standardScreen Switch Making the connectionsMaking the connection Installing the low-voltage 3-button switch optionButton Momentary Switch Low Voltage Control BoxInstalling the infrared remote control option Infrared Sensor Infrared Remote ControlMcir Control Board Infrared Installing the Multi-Channel Infrared Remote control optionSensor Terminal Block To 12V Trigger Wire to Projector Connecting the Video Interface Control System VicsRomex Connector Conductor Cable 14ga Recommended Pin conductorsHanging the Frame on the Wall Hanging the screen Stewart Filmscreen CorporationAdjusting the Mask Extension Operating the MaskModifying the extension of the mask Horizontal Mask Vertical Mask ScreenReplacement parts and service Screen Care and CleaningGeneral maintenance Velux coveringTroubleshooting Problem description Probable cause Action to takeProblem is resolved Product WarrantyAdjustment. Failure to correc t Can damage motor and screen