DirecTV D11 Turns oﬀ while playing, Directv Receiver turns on or changes channels unexpectedly

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Troubleshooting

Turns oﬀ while playing

4Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn on again.

4Unplug DIRECTV Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your house may be abnormally high or low.

4Consider using a surge protector or line conditioner.

4If your TV turns oﬀ while playing, and other lights/appliances in your house do too, you may have blown a circuit breaker or be experiencing a power outage.

4Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are aﬀected.

DIRECTV Receiver turns on or changes channels unexpectedly

4An Autotune may have been activated. See page 28.

4Your TV’s timer may have been activated.

4Check your TV owner’s manual.

Blank screen

4Check that all components connected to the input jacks are turned on.

4Try another channel.

Chapter 4

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Contents Page Important Safety Instructions Safety & CareIii Iv Safety & Care Safety & Care Navigating Great TV viewing is in your handsPage Contents Other Information Quick MenuPage Chapter Welcome Getting StartedMaking the Right Connections Before you begin Package ContentsSatellite Dish Antenna Access CardHardware Reference GeneralRF Jack and Coaxial Cable F-type Cables & ConnectionsBest Video S-Video Jack and Cable Audio/Video A/V Jack and CableTelephone Jack and Cord Directv Receiver Front Panel Getting FamiliarDirectv Receiver Rear Panel Insert your Directv Access CardGetting Familiar Connecting Your Directv Receiver to the Satellite Dish Choose Your SetupConnecting Your Directv Receiver to your TV or VCR Video & A/V Audio Connection Best Quality Best Quality Connection Connection Better Quality Very Good Quality Connection A/V Completing the Connections Connecting Your Directv Receiver to Your Telephone LineRF Coaxial Connection Good Quality Good Quality Now, let us lead the way… Guided Setup & ActivationSelect Activate Your Directv ServiceProgramming Your Remote Control Factory Defaults Getting Started Watching TV Guide Autotune Pay Per View Watching TV What’s OnCurrent date & time Channel BannerOverview of the Directv Advanced Program Guide GuideGetting Around in the Guide An even better way to catch all your favorites AutotuneRecording to VCR Changing Autotune Options/Canceling an AutotuneLatest Movies, 24 Hours a Day Pay Per ViewChapter Setup Using the Quick MenuSettings Satellite Access CardReset Info & TestParental Controls FavoritesAudio Options Category Sort Recent Finds Find ByFavorites Date & TimeCaller ID Caller ID & MessagesDirectv Messages Parental ControlsMovies RatingsHours Channel BlocksSpending Let me in… Now, lock itPress MENU, Select Parental Controls, then Edit Settings Directv Protection Plan System Upgrades TroubleshootingWrong picture, blue screen, snow or black/blank picture Directv Receiver or TV ProblemsProgress bar freezes during Satellite Data Acquisition Directv Receiver will not turn on Blank screen Turns oﬀ while playingDirectv Receiver turns on or changes channels unexpectedly Other Information My video and audio are out of sync Remote control indicator light starts ﬂashing Remote Control ProblemsProblems with the remote control First make sure that Fine-Tuning the SignalRunning the System Test Select Setup, then Info & Test Who is Covered? Limited 90-Day WarrantyWhat is Covered? What is Excluded? Make Sure You Keep Before Requesting Repair ServiceTo Get Out-of-Warranty Service To Get Warranty ServiceDirectv Product Information Directv Protection Plan Benefits Directv Protection PlanProtection Plan Sign up for the Directv Protection Plan TodayFCC Customer Information FCC Customer Information Is necessary Directv Language IndexOrdering 6, 7, 16, 19, 20 37, 41, 45, 51 Tuning to Spending limit 2 viewing hours Page Page Other Information Other Icons Icon ReferenceArrow Icons Scheduler Icons