DirecTV D11 manual My video and audio are out of sync

Page 61

Troubleshooting

Partial programming loss/channels missing from the Guide/channel is in the Guide but can’t tune to

4Your satellite dish antenna may be incorrectly conﬁgured. Check the dish type set in your receiver’s preferences and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup. In the next menu, select Satellite, then Repeat Satellite Dish Setup. Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected (round, oval with a dual LNB or oval with a triple LNB).

4The channels might be excluded from the Favorites list currently in use. Press MENU on the remote, select Favorites, then All Channels, or enter the channel number manually.

My video and audio are out of sync.

4Try changing channels.

4Press LIST, then EXIT.

4If neither of those work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.

My DIRECTV Receiver is “frozen” on a single frame of a TV picture.

4If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be completed. You must buy the program to continue watching.

4If that doesn’t work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.

Chapter 4

51

Image 61

Contents Page Important Safety Instructions Safety & CareIii Iv Safety & Care Safety & Care Navigating Great TV viewing is in your handsPage Contents Other Information Quick MenuPage Chapter Welcome Getting StartedMaking the Right Connections Before you begin Package ContentsHardware Reference Access CardGeneral Satellite Dish AntennaBest Video S-Video Jack and Cable Cables & ConnectionsAudio/Video A/V Jack and Cable RF Jack and Coaxial Cable F-typeTelephone Jack and Cord Directv Receiver Front Panel Getting FamiliarDirectv Receiver Rear Panel Insert your Directv Access CardGetting Familiar Connecting Your Directv Receiver to the Satellite Dish Choose Your SetupConnecting Your Directv Receiver to your TV or VCR Video & A/V Audio Connection Best Quality Best Quality Connection Connection Better Quality Very Good Quality Connection A/V RF Coaxial Connection Good Quality Connecting Your Directv Receiver to Your Telephone LineCompleting the Connections Good Quality Now, let us lead the way… Guided Setup & ActivationSelect Activate Your Directv ServiceProgramming Your Remote Control Factory Defaults Getting Started Watching TV Guide Autotune Pay Per View Watching TV What’s OnCurrent date & time Channel BannerOverview of the Directv Advanced Program Guide GuideGetting Around in the Guide An even better way to catch all your favorites AutotuneRecording to VCR Changing Autotune Options/Canceling an AutotuneLatest Movies, 24 Hours a Day Pay Per ViewChapter Settings Using the Quick MenuSetup Reset Access CardInfo & Test SatelliteParental Controls FavoritesAudio Options Category Sort Recent Finds Find ByFavorites Date & TimeCaller ID Caller ID & MessagesDirectv Messages Parental ControlsMovies RatingsSpending Channel BlocksHours Let me in… Now, lock itPress MENU, Select Parental Controls, then Edit Settings Directv Protection Plan System Upgrades TroubleshootingProgress bar freezes during Satellite Data Acquisition Directv Receiver or TV ProblemsWrong picture, blue screen, snow or black/blank picture Directv Receiver will not turn on Directv Receiver turns on or changes channels unexpectedly Turns oﬀ while playingBlank screen Other Information My video and audio are out of sync Problems with the remote control Remote Control ProblemsRemote control indicator light starts ﬂashing Running the System Test Fine-Tuning the SignalFirst make sure that Select Setup, then Info & Test What is Covered? Limited 90-Day WarrantyWho is Covered? What is Excluded? Make Sure You Keep Before Requesting Repair ServiceTo Get Out-of-Warranty Service To Get Warranty ServiceDirectv Product Information Directv Protection Plan Benefits Directv Protection PlanProtection Plan Sign up for the Directv Protection Plan TodayFCC Customer Information FCC Customer Information Is necessary Directv Language IndexOrdering 6, 7, 16, 19, 20 37, 41, 45, 51 Tuning to Spending limit 2 viewing hours Page Page Other Information Arrow Icons Icon ReferenceScheduler Icons Other Icons