DirecTV D11 manual Directv Receiver or TV Problems

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Troubleshooting

upgrades. Do not unplug your receiver while an upgrade is in progress. Please consult the Upgrade Menu to ﬁ nd a schedule of upgrades or modiﬁcations planned by DIRECTV.

DIRECTV Receiver or TV Problems

Progress bar freezes during Satellite Data Acquisition

This is normal. The progress bar times out after two minutes. If your screen is still blank for a few minutes after the progress bar times out, press the RESET button behind the access panel door on the front of the DIRECTV Receiver and wait for program guide information to be acquired.

Wrong picture, blue screen, snow or black/blank picture

The DIRECTV Receiver and most TVs and VCRs let you toggle between video sources. If you don’t see the signal you think you should be seeing, try using these buttons to toggle between the signals:

4Press the TV/VCR button on the VCR remote or on the VCR’s front panel.

4Press the TV INPUT button on the DIRECTV remote control.

4If problems persist, turn oﬀ all equipment that is connected to your TV, wait a few minutes, then turn the DIRECTV Receiver back on.

Note

If your TV is connected with just coaxial cables, you must tune to Channel 3 or 4, as set with the 3/4 switch on the		47
back of your DIRECTV Receiver box.	Chapter 4	47

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Contents Page Important Safety Instructions Safety & CareIii Iv Safety & Care Safety & Care Navigating Great TV viewing is in your handsPage Contents Other Information Quick MenuPage Chapter Welcome Getting StartedMaking the Right Connections Before you begin Package ContentsHardware Reference Access CardGeneral Satellite Dish AntennaBest Video S-Video Jack and Cable Cables & ConnectionsAudio/Video A/V Jack and Cable RF Jack and Coaxial Cable F-typeTelephone Jack and Cord Directv Receiver Front Panel Getting FamiliarDirectv Receiver Rear Panel Insert your Directv Access CardGetting Familiar Connecting Your Directv Receiver to the Satellite Dish Choose Your SetupConnecting Your Directv Receiver to your TV or VCR Video & A/V Audio Connection Best Quality Best Quality Connection Connection Better Quality Very Good Quality Connection A/V Connecting Your Directv Receiver to Your Telephone Line RF Coaxial Connection Good QualityCompleting the Connections Good Quality Now, let us lead the way… Guided Setup & ActivationSelect Activate Your Directv ServiceProgramming Your Remote Control Factory Defaults Getting Started Watching TV Guide Autotune Pay Per View Watching TV What’s OnCurrent date & time Channel BannerOverview of the Directv Advanced Program Guide GuideGetting Around in the Guide An even better way to catch all your favorites AutotuneRecording to VCR Changing Autotune Options/Canceling an AutotuneLatest Movies, 24 Hours a Day Pay Per ViewChapter Using the Quick Menu SettingsSetup Reset Access CardInfo & Test SatelliteParental Controls FavoritesAudio Options Category Sort Recent Finds Find ByFavorites Date & TimeCaller ID Caller ID & MessagesDirectv Messages Parental ControlsMovies RatingsChannel Blocks SpendingHours Let me in… Now, lock itPress MENU, Select Parental Controls, then Edit Settings Directv Protection Plan System Upgrades TroubleshootingDirectv Receiver or TV Problems Progress bar freezes during Satellite Data AcquisitionWrong picture, blue screen, snow or black/blank picture Directv Receiver will not turn on Turns oﬀ while playing Directv Receiver turns on or changes channels unexpectedlyBlank screen Other Information My video and audio are out of sync Remote Control Problems Problems with the remote controlRemote control indicator light starts ﬂashing Fine-Tuning the Signal Running the System TestFirst make sure that Select Setup, then Info & Test Limited 90-Day Warranty What is Covered?Who is Covered? What is Excluded? Make Sure You Keep Before Requesting Repair ServiceTo Get Out-of-Warranty Service To Get Warranty ServiceDirectv Product Information Directv Protection Plan Benefits Directv Protection PlanProtection Plan Sign up for the Directv Protection Plan TodayFCC Customer Information FCC Customer Information Is necessary Directv Language IndexOrdering 6, 7, 16, 19, 20 37, 41, 45, 51 Tuning to Spending limit 2 viewing hours Page Page Other Information Arrow Icons Icon ReferenceScheduler Icons Other Icons