Sony HT-5800DP, HT-4850DP manual Troubleshooting, 40US

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Troubleshooting

If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem.

There is no sound or only a very low-level sound no matter which component is selected.

•Check that the speakers and components are connected securely and correctly.

•Check that both the receiver and all components are turned on.

•Check that you have selected the correct component on the receiver.

•Check that MASTER VOLUME –/+ is not set at “VOL MIN”.

•Check that the headphones are not connected.

•Press MUTING on the remote to cancel the muting function.

There is no sound from a specific component.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cord(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the component.

•Check that you have selected the correct component on the receiver.

There is no sound from one of the front speakers.

•Connect a pair of headphones to the PHONES jack to verify that sound is output from the headphones. If only one channel is output from the headphones, the component may not be connected to the receiver correctly. Check that all the cords are fully inserted into the jacks on both the receiver and the component. If both channels are output from the headphones, the front speaker may not be connected to the receiver correctly. Check the connection of the front speaker which is not outputting any sound.

There is no sound from analog 2 channel sources.

•Check that the INPUT MODE is not set to “COAX IN” or “OPT IN” (page 26).

There is no sound from digital sources (from COAXIAL or OPTICAL input jack).

•Check that the INPUT MODE is not set to “ANALOG” (page 26). Check that the INPUT MODE is not set to “COAX IN” for the sources from OPTICAL input jack, or set to “OPT IN” for the sources from COAXIAL input jack.

The left and right sounds are unbalanced or reversed.

•Check that the speakers and components are connected correctly and securely.

•Adjust balance parameters in the LEVEL menu.

There is severe hum or noise.

•Check that the speakers and components are connected securely.

•Check that the connecting cords are away from a transformer or motor, and at least 10 feet away from a TV set or fluorescent light.

•Move your TV away from the audio components.

•The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.

There is no sound or only a very low-level sound is heard from the center or/and surround speakers.

•Make sure the sound field function is on (press A.F.D., MOVIE or MUSIC).

•Select a CINEMA STUDIO EX mode (page 24).

•Adjust the speaker level (page 17).

There is no sound from the sub woofer.

•Check that the sub woofer is connected correctly and securely.

The surround effect cannot be obtained.

•Make sure the sound field function is on (press A.F.D., MOVIE or MUSIC).

•Sound fields do not function for the signals with a sampling frequency of more than 48 kHz.

Dolby Digital or DTS multi channel sound is not reproduced.

•Check that the playing DVD, etc. is recorded in Dolby Digital or DTS format.

•When connecting the DVD player, etc. to the digital input jacks of this receiver, check the audio setting (settings for the audio output) of the connected component.

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Contents Home Theatre System For customers in the United States SS-MSP68 SS-CNP68 SA-WMSP68 DVP-NC675P About This ManualSS-MSP68 SS-CNP68 SA-WMSP76 DVP-NC675P Table of Contents Check how to hookup your components Connectable componentsGetting Started VCRRequired cords Audio cord Video cordOptical digital cord Audio/video cordConnect the audio jacks Hooking up a DVD player or satellite tunerFor details on the required cords A-E, see Connect the video jacks Satellite tuner TV monitor1b Connecting components with only analog audio jacks Hooking up audio componentsHooking up video components 10USConnecting the antennas Connect the supplied AM loop antenna and FM wire antennaGetting StartedConnecting speakers Example of 5.1 channel speaker system configurationAttaching foot pads 12USRequired cords 13USSpeaker cords supplied Monaural audio cord suppliedConnecting the AC power cord Performing initial setup operations14US Press EnterSpeaker setup parameters Getting Started 15USSetting up the sub woofer SL SR PL Surround speaker placementListening to the sub woofer 16USAdjusting the level Turn Level to adjust the volumePress Test Tone again after adjustment Getting Started 17USWhen Multi Channel Decoding indicator lights up To use the headphonesSelecting the component To mute the soundAutomatic tuning Press Tuning + or TuningListening to FM/AM radio Amplifier Operation 19USPresetting radio stations Presetting radio stationsTuning to preset stations Adjusting the brightness of the display Changing the displayChanging the information in the display Amplifier Operation 21USAbout the indications in the display DTS Lights up when DTS signals are input22US Decoding the input audio signal automatically Enjoying higher fidelity soundEnjoying Surround Sound 23US Press 2CHSelecting a sound field Selecting a sound field for moviesAbout DCS Digital Cinema Sound 24USSelecting a sound field for music About Cinema Studio EX modesTo turn off the surround effect Enjoying Surround Sound 25USAdjusting the Level menu Switching the audio input mode for digital componentsCustomizing sound fields Resetting sound fields to the initial settings Advanced Adjustments and Settings 27USRange COMP. XXX Dynamic range compressor EFCT. XXX Effect levelAdvanced settings Adjusting the toneUsing the Customize menu to adjust the receiver Name Naming preset stations and inputs Advanced Adjustments and Settings 29USDual Digital broadcast language selection Naming preset stations and inputs Using the Sleep TimerTo index a preset station To index an inputRecording Recording on an audio tape or MiniDiscRecording on a video tape Other Operations 31USInserting batteries into the remote Before you use your remote32US Operations Using the Remote RM-PP760 33US 34US Selecting the command mode To check the command mode of the remoteTo reset the remote to factory settings Operations Using the Remote RM-PP760 35USProgramming the remote To control a CD player To control a DAT deckTo control an MD deck To control a tape deckTo control a VCR To control a DVD playerTo control a TV To control a satellite tuner or cable boxPrecautions Additional Information 39USTroubleshooting 40USRemote control Error messageAdditional Information 41US If there is a malfunction, the display shows a messageSpecifications If the problem persistReference sections for clearing the receiver’s memory 42US43US Supplied accessories 44USSA-WMSP68 SA-WMSP76Page How to use pages 46 List of button locations and reference pagesMain unit 46USAdditional Information 47US Index
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