Go-Video VHS-VHS, 4-Head Hi-Fi Customer Support Services, Authorized Go-Video Service Centers

Page 77

Customer Service Information

APPENDIX

D

Congratulations on your purchase of a Go-Video Dual-Deck VCR.

Record the serial number from the back of your VCR here. Attach your sales receipt and/or a copy of your charge slip for reference.

Serial Number: __________________________________

Purchase Date: __________________________________

Note: It is important that you register your Dual-Deck VCR with Go-Video, Inc. To register your Dual-Deck VCR, complete the warranty registration card and mail it in.

Customer Support Services

If you encounter a technical problem with your Dual-Deck VCR and are not able to find your answer in this manual, you are welcome to call our customer support staff at 602-922-0896 or at our E-Mail address (custsvc@govideo.com) on Monday-Friday 8:00 am to 4:00 pm MST.

Often your questions can be answered on the phone when you call. To make this easier, please call only while you are in front of your equipment with it turned on and ready. Also, please have your unit serial number available.

See Dual-Deck Warranty on page 64.

Authorized Go-Video Service Centers

For your convenience, Go-Video has developed an extensive network of Dual-Deck VCR Service Centers across North America. For a list of the Authorized Go-Video Service Centers in your local area, call Go-Video Customer Service at (602) 922-0896.

APPENDIX D - CUSTOMER SERVICE INFORMATION 71

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Contents Recorder Page Safety Instructions R N I N G Dual-DeckVCR Cuidado Discover the Dual-DeckDifference Feature Dual-Deck FeaturesWatch a Video Tape While You Record a TV Show Make Quality Copies of Any Video At the Touch of a ButtonEasily Locate Tape Segments With Automatic Show Finder ASF Digitally Controlled Video Image SharpnessEliminate Guesswork with Real Time Counter Make and Playback Hi-Fi Stereo CopiesDual Video Outputs Record and Watch Your Favorite Video at Your ConvenienceAutomatic Features Dual-Deck VCR Package Contents Front Panel Buttons IndicatorsDiscover the DUAL-DECK Difference Front Panel Display Discover the DUAL-DECK Difference Copy Remote ControlPress to manually summon the On-Screen Pressing these buttons slows the speed On-Screen Display Operating Your Dual-Deck VCR Setting the Date and TimeUntil you exit the menu system Auto Program Setting Antenna Channel MemorySpecial Playback Functions Playing a TapeCUE Tracking Sequential and Loop PlaySummary of Recording Speeds Copying a TapeLoop Record to prevent accidental Recording a TV ProgramType of event Press Setting Timer to Record LaterDiscover the DUAL-DECK Difference Will not stop an event in progress Sync Edit Date/Time StampVideo Tape Editing Skip Edit Tape CounterIndex Search ASF Automatic Show FinderIndex Scan On-Screen Menu System Programming Your Dual-Deck VCRMenus Setup Menu MenuSecond TV View Menu, 1 Date/Time Stamp Menu, 1AUX Input Menu, 1 Copy Mode Menu Features menuSpeed Matching Menu Copy Audio Insert MenuEZ-Copy Menu Playback Mode MenuRecord Mode Menu Programming Your DUAL-DECK VCR Set Language Menu, 1,1,2 Set Clock/Language Menu Menu, 1,1Set Time and Date Menu, 1,1,1 Antenna Source Tuner Setup Menu Menu, 1,2Auto Program Add Channel, Delete ChannelSecondary Audio Programming SAP Tape Length Menu Deck One/Deck Two MenuRecord Speed Menu Timer Record Priorities Timer Recording MenuHi-Fi Audio Menu Record Source MenuDiscover the DUAL-DECK Difference To determine the hookup you need IntroductionBasic Connections PreparationTIP Separate VHF and UHF AntennasTo record one channel and view another Basic Cab l e ConnectionsCable Converter Box Connections Discover the DUAL-DECK Difference Alternative Cable Converter Box Hookup To record and view a basic channel To view any basic or premium channelMonitor Connections Video Camera Connecting Other Video EquipmentListening to TV and VCR Audio on your Stereo System Audio ConnectionsControl Your Dual-Deck from Your Computer Computer Control PortCleaning the Video Heads Placement of Your Dual-Deck VCRCleaning the Dual-Deck VCR Cabinet Humidity Requirements Care of VideotapesShipping Your Dual-Deck VCR Service and WarrantyEnergy Conservation Discover the DUAL-DECK Difference Glossary Discover the DUAL-DECK Difference Play Discover the DUAL-DECK Difference Picture is bad ’m not getting a pictureCan’t record from my TV Can’t timer recordMy remote control isn’t working My VCR doesn’t work My On-Screen Display has a message that says ErrorWhy aren’t the Counters moving? Why do I get a blue screen? Why can’t I get a Menu or an On-Screen Display?Power Indicator is blinking Copy on the Front Panel Display is blinkingTroubleshooting Poor Video Quality Connecting Your VCR to Your TV Monitor or Stereo System Discover the DUAL-DECK Difference Authorized Go-Video Service Centers Customer Support ServicesDUAL-DECK VCR Limited Warranty Technical Specifications WOW & Flutter Dual-Deck Index Discover the DUAL-DECK Difference Page USA