Pinnacle Design 37T100105 manual Standard Transfer from MSS to Liquid blue Fails

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Chapter 6: Troubleshooting

Standard Transfer from MSS to Liquid blue Fails

1.Check the log file named joblogs/info_<jobid>.log to see if either FTP server returned a reason for failure. Common reasons for failure and their resolutions are shown in the following table.

Reason

Resolution

 

 

 

 

SAN reports a problem with the Fibre

Check Fibre Channel cable connections. Unplug and replug them if

Channel connection.

they are already connected. If transfers still fail, reboot the

 

ConnectPlus 1000 gateway. If transfers continue to fail, telnet to the

 

MSS and check sand_state –sto verify if one of the arrays or

 

switches is malfunctioning. Consult with Pinnacle Technical Support

 

before proceeding.

 

 

Liquid blue reports insufficient disk

Delete any unneeded files from your data drive. Check that the FTP

space or access denied.

server and the Windows OS are both configured so that the directory

 

is writable

 

 

If both sides report that the transfer succeeded, check that the amount transferred matches the size of the transfer as reported on the SAN. If it does not, verify that the file had been completely recorded before the transfer was started, and then search the ConnectPlus 1000 gateway’s log (C:\FSC\logs\fsc.log.0X) for instances of the word Fail.

Note: For this step, ignore log entries that say error. Because of the need to debug application- specific problems from a common Dynamic Link Library (DLL), many listed errors are expected and acceptable. The exception to this is any kind of socket error (indicated by sockerr).

2.Verify that there is enough free disk space on the Liquid blue hard disk for the transfer to complete.

3.Search the ConnectPlus 1000 gateway’s log (C:\FSC\logs\fsc.log.0X) for instances of Fail near the time of the transfer.

4.Check that both FTP servers are up, and perform a small transfers, such as transferring a frame table from each server, to verify that both are working.

MMG Installation, Setup, and Operations Guide

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Contents MediaStream Media Gateway Trademarks Software License Agreement Official Notices and WarrantiesLimitation of Liability Table of Contents Workflow and File Transfer System Overview IntroductionConnectPlus 1000 Gateway Computer MMG System RequirementsAbout This Guide Introduction MMG Installation, Setup, and Operations Guide Liquid blue Connections System ConnectionsLiquid Connections to Other System Components Attach the Software Protection DongleLiquid Client Computer to LAN/WAN Liquid Dongle Parallel Port PlacementLiquid blue Workstation’s Gnic Port ConnectPlus 1000 Gateway ConnectionsInstall Liquid blue Installation and SetupBegin the Installation Installation Progress Bar Liquid blue Installation Completed Screen MMG Client Install Welcome Installing the MMG ClientServer Setup Window To change the user and password Configure the FileZilla FTP server connection12 User Edit Dialog To change the home directoryTo configure users FileZilla configuration for a PS10015 Shared Folders Configure Speed Limits17 Configuration Tool Configure the MMGClick the Add TCS button Click the Add Host button 21 ActivePerl Setup Window Installing the MMG Server on the GatewayInstallation and Setup Setting Up a Timeline in Blue Liquid Blue Setup25 Liquid blue Import Media Editing While Transfer26 Settings Tab Audio Settings For Blue28 Stereo Setting 30 shows the output mapping for four pairs of audio 31 Select Codec Presets Setting up Blue CodecsSetup the Codec Preset 1 in the timeline Preset 1 SD PS 420 Ibbp35 Timeline Properties XSend a sequence with37 XSend to XSend to MSS dialog 39 Fuse Sequence Progress Preset 2 SD PS S422 Ibbp and SD PS E422 IbbpXSend a sequence with Standard 422 s422 Setup the Codec Preset 2 in the timelineXSend a sequence with Extended 422 e422 42 MXF Codec Properties XSend a sequence with MXF Standard 422 s422 Setup the Codec Preset 3 in the timelineSetup the Codec Preset 4 in the timeline Preset 4 HD 420 IbbpXSend a sequence with HD420 46 Timeline properties settings for HD47 Codec Presets for HD Preset 5 HD 422 IbbpXSend a sequence with HD422 Setup the Codec Preset 5 in the timelinePage Workflow and File Transfer Using the MMG ClientMMG Client window is displayed Figure Transferring a File MMG Client Window Overview Pending Transfer Tab Files Pending TransferPartial Transfer Renaming Files & Partial TransfersJob Controlled Tab Monitoring JobsJobs on Server XReceive dialog Using XReceive10 Browse for Watch Folder 11 MMG Client Transfer in Progress 13 Sequence Name Using XSend16 Fuse Dialog 18 Extract Audio Extracting AudioWorkflow Scenarios Workflow Workflow 1 XReceive From SAN to BlueMMG Client Pending Transfer Tab Click on the jobs controlled tab to monitor the transfer SAN Workflow 2 XSend from Blue to SANFuse dialog appears, click OK 11 XSend dialog 12 Workflow Workflow 3 XReceive from San to PS10013 Workflow Workflow 4 XSend from PS100 to SAN14 Trimming Window Workflow 5 MSI to Liquid blueChoose File Transfer MMG Copy from the menu bar 17 Transfer Status Page Logs TroubleshootingTransfer Log Status Codes Description EVTR File Fails to Transfer into the SAN Cluster Basic TroubleshootingTransfer from Liquid blue to MSS Fails Standard Transfer from MSS to Liquid blue Fails Newcopy or Audio Demux from MSS to Liquid blue Fails