Pinnacle Design 37T100105 Basic Troubleshooting, EVTR File Fails to Transfer into the SAN Cluster

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Chapter 6: Troubleshooting

Basic Troubleshooting

eVTR File Fails to Transfer into the SAN Cluster

1.Check the directory watcher log for this listing: A file by the name <filename> already exists on the server.

This listing indicates that the file (or a file by the same name) was previously transferred into the cluster. First, search the directory watcher log to see if this transfer was tried previously and failed. If the TCS is unable to log into the ConnectPlus 1000 gateway to check the size of the transferred file, it reports a failed transfer, even if the transfer succeeded. It is also unable to delete the file, leaving the good file on the server.

Compare the clip on the server and the local file, and delete one of them so the conflict can be resolved. If you want to use the copy on the local disk, move it out of the watched directory, delete the copy on the SAN, and then move the file back to the watched directory (the removal and re-appearance triggers the script to retry the transfer).

Note: If this is the first time the transfer has been attempted, consult your automation vender regarding why the automatic attempted to transfer this file without first deleting the file on the cluster.

2.Search the ConnectPlus 1000 gateway’s log for the word Fail, which indicates an internal failure of some type, usually a failed communication to the FSC or a Fibre Channel failure.

3.Search the ConnectPlus 1000 gateway’s log for the word truncating. Truncating indicates that the size calculated during transfer does not match the size on the FSC. This discrepancy usually occurs because of a failure to generate a header for the file (which would cause the FSC to think the size is zero).With eVTR files, the failure to generate a header may be caused by the failure to generate a frame table. If there is no failure message associated with the truncating message, and the number of bytes transferred matches the actual size of the file, attempt to retrieve the file to send to Pinnacle Technical Support. If the file cannot be retried, retry the transfer with the debug flag SANFtpd +io set on the ConnectPlus 1000 gateway, and ask for the settings with which the file was recorded.

MMG Installation, Setup, and Operations Guide

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Contents MediaStream Media Gateway Trademarks Software License Agreement Official Notices and WarrantiesLimitation of Liability Table of Contents Workflow and File Transfer System Overview IntroductionConnectPlus 1000 Gateway Computer MMG System RequirementsAbout This Guide Introduction MMG Installation, Setup, and Operations Guide Liquid blue Connections System ConnectionsLiquid Connections to Other System Components Attach the Software Protection DongleLiquid Client Computer to LAN/WAN Liquid Dongle Parallel Port PlacementLiquid blue Workstation’s Gnic Port ConnectPlus 1000 Gateway ConnectionsBegin the Installation Installation and SetupInstall Liquid blue Installation Progress Bar Liquid blue Installation Completed Screen MMG Client Install Welcome Installing the MMG ClientServer Setup Window To change the user and password Configure the FileZilla FTP server connection12 User Edit Dialog To change the home directoryTo configure users FileZilla configuration for a PS10015 Shared Folders Configure Speed Limits17 Configuration Tool Configure the MMGClick the Add TCS button Click the Add Host button 21 ActivePerl Setup Window Installing the MMG Server on the GatewayInstallation and Setup Setting Up a Timeline in Blue Liquid Blue Setup25 Liquid blue Import Media Editing While Transfer26 Settings Tab Audio Settings For Blue28 Stereo Setting 30 shows the output mapping for four pairs of audio 31 Select Codec Presets Setting up Blue CodecsSetup the Codec Preset 1 in the timeline Preset 1 SD PS 420 Ibbp35 Timeline Properties XSend a sequence with37 XSend to XSend to MSS dialog 39 Fuse Sequence Progress Preset 2 SD PS S422 Ibbp and SD PS E422 IbbpXSend a sequence with Extended 422 e422 Setup the Codec Preset 2 in the timelineXSend a sequence with Standard 422 s422 42 MXF Codec Properties XSend a sequence with MXF Standard 422 s422 Setup the Codec Preset 3 in the timelineSetup the Codec Preset 4 in the timeline Preset 4 HD 420 IbbpXSend a sequence with HD420 46 Timeline properties settings for HD47 Codec Presets for HD Preset 5 HD 422 IbbpXSend a sequence with HD422 Setup the Codec Preset 5 in the timelinePage Workflow and File Transfer Using the MMG ClientMMG Client window is displayed Figure Transferring a File MMG Client Window Overview Pending Transfer Tab Files Pending TransferPartial Transfer Renaming Files & Partial TransfersJob Controlled Tab Monitoring JobsJobs on Server XReceive dialog Using XReceive10 Browse for Watch Folder 11 MMG Client Transfer in Progress 13 Sequence Name Using XSend16 Fuse Dialog 18 Extract Audio Extracting AudioWorkflow Scenarios Workflow Workflow 1 XReceive From SAN to BlueMMG Client Pending Transfer Tab Click on the jobs controlled tab to monitor the transfer SAN Workflow 2 XSend from Blue to SANFuse dialog appears, click OK 11 XSend dialog 12 Workflow Workflow 3 XReceive from San to PS10013 Workflow Workflow 4 XSend from PS100 to SAN14 Trimming Window Workflow 5 MSI to Liquid blueChoose File Transfer MMG Copy from the menu bar 17 Transfer Status Page Logs TroubleshootingTransfer Log Status Codes Description EVTR File Fails to Transfer into the SAN Cluster Basic TroubleshootingTransfer from Liquid blue to MSS Fails Standard Transfer from MSS to Liquid blue Fails Newcopy or Audio Demux from MSS to Liquid blue Fails