Axis Communications 243Q Blade Troubleshooting, Checking the firmware, Upgrading the firmware

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AXIS 243Q Blade - Troubleshooting 53

Troubleshooting

Checking the firmware

Firmware is software that determines the functionality of the AXIS 243Q Blade. When troubleshooting a problem, check the current version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your AXIS 243Q Blade can be seen under Setup > Basic Configuration.

Important!

Please note that the AXIS 243Q Blade uses two different firmware types at the same time. The first of these is intended for video input 1, which includes features not supported by the other inputs (2,3, and 4). Please check that the correct firmware is loaded to the correct unit.

Upgrading the firmware

When you download firmware from the Axis Web site, your Axis product will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware. New firmware can be downloaded to the AXIS 243Q Blade over the network.

Note: Pre-configured and customized settings will be retained after the new firmware is installed (provided the features are available in the new firmware) although this is not guaranteed by Axis Communications.

1.Save the firmware file to your computer. The latest versions of the firmware files for the AXIS 243Q Blade are available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the video server’s Web pages.

3.In the Upgrade Server section and browse to the desired firmware file on your computer. Click Upgrade.

Notes: Always read the upgrade instructions available with each new release, before updating the firmware.

After starting the process, you should always wait at least 20 minutes before restarting the AXIS 243Q Blade, even if you suspect the procedure has failed.

Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.

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Contents Axis 243Q Blade Video Server User’s Manual About This Document Page Contents Axis 243Q Blade Overview Product descriptionSwitches & connectors LED indicatorsAxis 243Q Blade Product description Access from a browser Accessing the video serverLayout Setting the root passwordLive View Axis 243Q Blade Accessing the video server Motion Jpeg Video streamsVideo stream types MPEG-4 protocols and communication methods How to stream MPEG-4RTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video streamAxis Media Control AMC Other MPEG-4 clients Accessing the Setup link Configuring the video serverImage appearance Image settingsVideo & Image Test Text overlay settingsVideo stream Advanced MPEG-4 settings Video source settingsBit Rate control Overlay/Mask Advanced Mjpeg settingsOverlay/Mask Settings Image Formats Image Size Overlay image requirementsOverlay image limitations Default Video Format Live View ConfigDefault Viewer Viewer SettingsUser-defined Links Action ButtonsCheck Show custom link Output ButtonsPan Tilt Zoom Installing PTZ devicesAuthentication key Preset positions PTZ configurationPTZ controls Control panel Using CGI links to control PTZ devicesPTZ control modes Advanced Guard tourPTZ control queue Using PTZ on video inputs Event types Event configurationEvent servers Triggered Event How to set up a triggered eventClick Add triggered... on the Event Types Enter the minimum time interval between triggersClick Add scheduled... on the Event Types How to set up a scheduled eventScheduled event Camera tampering Motion detection How to configure Motion DetectionClick Motion Detection in the Event Config menu Object Size Port statusSecurity System optionsUsers IP Address FilterIeee HttpsRadius Authentication processAxis 243Q Blade System options CA servers Date & timeIPv4 and IPv6 Address Configuration Basic TCP/IP settingsServices NetworkHost Name Configuration DNS configurationNetwork traffic Link-Local IPv4 addressNAT traversal port mapping for IPv4 Smtp email QoS Quality of serviceQoS Settings Ports & devices UPnPBonjour Support MaintenanceSupport Overview System OverviewAbout Access Log The Access Log may be used for various purposesResetting to the factory default settings Pin Function Description Terminal connector RS-485-A Non-invertingAxis 243Q Blade Schematic diagram I/O terminal connector10o 11oRS-485 COM port Upgrading the firmware TroubleshootingChecking the firmware Emergency recovery procedure Alarms, to a destination outside the local network Axis 243Q Blade cannot be accessed from a web browserServer is inaccessible Video Image ProblemsOnly I frames Snapshot imagesNTSC/PAL Technical specificationsMaintenance Weight Optimizing your system General performance considerationsBandwidth Axis 243Q Blade Glossary GlossaryDe-interlacing See Interlacing Compression See Image compressionFixed iris See Autoiris Encoder See Video encoderAn IP address consists of four groups or quads Megapixel See Pixel Axis 243Q Blade Glossary SSL/TSL An I-VOP is a complete image frame Live view config Factory default settings 49 firmwareIndex Generic Http Generic TCP/IPLive View Video source Video streams 12, 14, 18 Viewer settings