Axis Communications 243Q Blade user manual Emergency recovery procedure, Support

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AXIS 243Q Blade - Troubleshooting 54

Emergency recovery procedure

If power or the network connection to the AXIS 243Q Blade is lost during the upgrade, the process will fail and the unit will become unresponsive. A red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number can be found on the label supplied with the product.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of AXIS 243Q Blade> <serial number> temp ping -s 408 <IP address of AXIS 243Q Blade>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 243Q Blade> <Serial number> ping -l 408 -t <IP address of AXIS 243Q Blade>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a web browser and type in the AXIS 243Q Blade’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis243q.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs, and a green flash on the Network LED.

5.Reinstall the AXIS 243Q Blade.

If the emergency recovery procedure does not get the AXIS 243Q Blade up and running again, please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis support, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - Click the link provided on the page at Setup > System Options > Support

>Support Overview. The report contains important information about the server and its software, as well as a list of the current parameters.

Log file - Go to Setup > System Options > Support > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Contents Axis 243Q Blade Video Server User’s Manual About This Document Page Contents Axis 243Q Blade Product description OverviewLED indicators Switches & connectorsAxis 243Q Blade Product description Accessing the video server Access from a browserSetting the root password Live ViewLayout Axis 243Q Blade Accessing the video server Video streams Video stream typesMotion Jpeg How to stream MPEG-4 MPEG-4 protocols and communication methodsOther methods of accessing the video stream Axis Media Control AMCRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Configuring the video server Accessing the Setup linkImage settings Video & ImageImage appearance Text overlay settings Video streamTest Video source settings Advanced MPEG-4 settingsBit Rate control Advanced Mjpeg settings Overlay/Mask SettingsOverlay/Mask Overlay image requirements Overlay image limitationsImage Formats Image Size Default Viewer Live View ConfigDefault Video Format Viewer SettingsCheck Show custom link Action ButtonsUser-defined Links Output ButtonsInstalling PTZ devices Authentication keyPan Tilt Zoom PTZ configuration Preset positionsPTZ controls Using CGI links to control PTZ devices PTZ control modesControl panel Guard tour AdvancedPTZ control queue Using PTZ on video inputs Event configuration Event serversEvent types Click Add triggered... on the Event Types How to set up a triggered eventTriggered Event Enter the minimum time interval between triggersHow to set up a scheduled event Scheduled eventClick Add scheduled... on the Event Types Camera tampering How to configure Motion Detection Click Motion Detection in the Event Config menuMotion detection Port status Object SizeUsers System optionsSecurity IP Address FilterHttps IeeeAuthentication process RadiusDate & time Axis 243Q Blade System options CA serversServices Basic TCP/IP settingsIPv4 and IPv6 Address Configuration NetworkDNS configuration Host Name ConfigurationLink-Local IPv4 address NAT traversal port mapping for IPv4Network traffic QoS Quality of service QoS SettingsSmtp email UPnP BonjourPorts & devices Support Overview MaintenanceSupport System OverviewAccess Log The Access Log may be used for various purposes AboutResetting to the factory default settings RS-485-A Terminal connectorPin Function Description Non-inverting10o Schematic diagram I/O terminal connectorAxis 243Q Blade 11oRS-485 COM port Troubleshooting Checking the firmwareUpgrading the firmware Emergency recovery procedure Server is inaccessible Axis 243Q Blade cannot be accessed from a web browserAlarms, to a destination outside the local network Video Image ProblemsSnapshot images Only I framesTechnical specifications NTSC/PALMaintenance Weight General performance considerations Optimizing your systemBandwidth Glossary Axis 243Q Blade GlossaryCompression See Image compression De-interlacing See InterlacingEncoder See Video encoder Fixed iris See AutoirisAn IP address consists of four groups or quads Megapixel See Pixel Axis 243Q Blade Glossary SSL/TSL An I-VOP is a complete image frame Index Factory default settings 49 firmwareLive view config Generic Http Generic TCP/IPLive View Video source Video streams 12, 14, 18 Viewer settings