Axis Communications AXIS 241SA user manual Emergency recovery procedure, Support

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62AXIS 241QA/AXIS 241SA - Troubleshooting

Emergency recovery procedure

If power or the network connection to theAXIS 241QA/AXIS 241SA is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the underside label on the product casing.

1.Unix/Linux - From the command line, type the following:

arp -s <IP address of AXIS 241QA/AXIS 241SA> <serial number> temp ping -s 408 <IP address of AXIS 241QA/AXIS 241SA>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 241QA/AXIS 241SA> <serial number> ping -l 408 -t <IP address of AXIS 241QA/AXIS 241SA>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a web browser and type in the IP address for AXIS 241QA/AXIS 241SA. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis241qa.bin or axis241sa.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the AXIS 241QA/AXIS 241SA.

6.Windows - If you are using a DHCP server, type the following from a command/DOS prompt:

arp -d <IP address of AXIS 241QA/AXIS 241SA>

If the emergency recovery procedure does not get theAXIS 241QA/AXIS 241SA up and running again, please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis support, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Contents User’s Manual About This Document Table of contents Axis video server Product description Overview of the Axis video serverNetwork LED indicatorsFront panel Axis 241QA StatusRear panel Switches & connectorsPower Axis 241QA/AXIS 241SA Product description Using the video server Accessing the video serverSetting the root password Please see the online help for more informationLive View AMC Audio controls Motion Jpeg Video and audio streamsVideo stream types MPEG-4Axis Media Control AMC How to stream MPEG-4MPEG-4 protocols and communication methods RTP/RTSP Other methods of accessing the video streamRTP+RTSP RTP/RTSP/HTTP or RTP/RTSP/HTTPSAxis Vapix API Accessing the audio streamsOther MPEG-4 clients Configuring the video server Accessing the Setup toolsImage appearance Video & image settingsImage settings Video source settings AdvancedMjpeg Quad stream settingsOverlay/Mask settings Overlay/Mask typeOverlay image limitations Upload and use an overlay imageOverlay image requirements Image Formats Image SizeUse a Privacy Mask Audio Audio SettingsEnable Audio Audio ChannelsAudio Input Audio Output Advanced Audio SettingsNoise canceller threshold value Noise canceller attenuation Axis 241QA/AXIS 241SA Audio Live View Config LayoutCustomizing the default Upload Own Web FilesDefault Viewer Default Live View VideoDefault Video Format Viewer SettingsCheck Show Custom Link Html ExamplesUser-defined Links Sequence Mode External VideoInstalling PTZ devices Pan Tilt ZoomPTZ configuration Preset positionsPTZ controls Control panel Using CGI links to control PTZ devicesPTZ control modes Advanced Preset positionsGuard tour PTZ control queue Axis 241QA/AXIS 241SA Pan Tilt Zoom Event configuration Event serversTriggered Event How to set up a triggered eventEvent types Click Add triggered on the Event typesScheduled event How to set up a scheduled eventPre-trigger and post-trigger buffers Click Add scheduled on the Event typesSettings Camera tamperingHow to configure Motion Detection Motion detectionPort status Object SizeUsers System optionsSecurity IP Address FilterStream, IP address filtering must be enabled HttpsAxis 241QA/AXIS 241SA System options CA servers Date & timeRadius Services Network Basic TCP/IP settingsIP Address Configuration NTP Configuration Network Advanced TCP/IP settingsDNS configuration Host Name ConfigurationRtsp HttpFTP QoS QoS SettingsSocks Smtp emailSnmp RTP / MPEG-4Support MaintenancePorts & devices Configuration Resetting to the factory default settings Using the Control ButtonPin Unit connectorsD-Sub connector I/O terminal connector Pin Function DescriptionSchematic diagram I/O terminal connector COM ports RS-232 and RS-485Axis 241QA/AXIS 241SA Unit connectors Upgrading the firmware TroubleshootingChecking the firmware Emergency recovery procedure Lit Be accessed from a web browserAlarms, etc, to a destination outside the local network Snapshot images Video Image ProblemsNo images displayed in the Web interface Only I framesAudio Axis 241QA only Audio volume too low/highAudio Advanced Settings Poor audio qualityTechnical specifications ModelsConnectors Video access from WebApplications not General performance considerations Optimizing your systemFrame rates Motion Jpeg Frame rates MPEG-4Bandwidth Active Speaker a speaker with a built-in power amplifier GlossaryCompression See Image Compression De-interlacing See interlacingEncoder See Video encoder Fixed iris See AutoirisHalf-duplex See Full-duplex Megapixel See Pixel Axis 241QA/AXIS 241SA Glossary SSL/TSL Identity of the server Video camera See Network camera and Cctv video cameraAn I-VOP is a complete image frame Http API IndexAction Http API requests Http port number Http serverRTP 14 Rtsp 14 Video streams 13, 15