Avaya S8400 manual Troubleshooting configuring the media server hardware

Appendix B: Installation troubleshooting

Troubleshooting configuring the media server hardware

Troubleshooting for media server hardware configuration

Problem	Possible solution
Cannot log into UPS	●	Make sure the SNMP Subagent is installed in the UPS.
subagent	●	Make sure you are connected to the correct Ethernet port.
	●	Make sure you have the correct login ID and password. See the
		user’s guide that comes with the SNMP Subagent.
	● Make sure the network card on the laptop is configured correctly.
Cannot log into media	●	Check the link LED — if off, there is a cable or hardware problem.
server	●	Make sure you are connected to the Services Ethernet port.
	● Make sure you are using a crossover cable between the laptop
		and server.
	● Make sure the ARP cache is cleared on the laptop. In an
		MS-DOS window, type arp -d 192.11.13.6 and press Enter.
	●	Make sure you have connectivity. In an MS-DOS window, type
		ping 192.11.13.6 and type Enter.
	● Make sure the NIC on the laptop is configured correctly.
Cannot access Avaya	●	Make sure you are plugged into the Services port.
Installation Wizard	●	Make sure you are using the correct IP address: 192.11.13.6
	● Make sure you are using the correct login and password.
	● Make sure the NIC on the laptop is configured correctly.
Cannot use SAT	●	Make sure you are using the correct IP address: 192.11.13.6 and
commands		port 5023
	● Make sure you are using the correct login and password.
Cannot ping out to	●	Make sure that in the LAN security settings that “output from
customer’s network		server” for icmp is enabled.
Cannot ping media	●	Make sure that in the LAN security settings that “input to server”
server from		for icmp is enabled.
customer’s network
Cannot access media	●	Make sure that in the LAN security settings that “input to server”
server remotely		is checked for SSH or telnet (Linux commands), https (Web
		access), and def-sat (SAT commands access). Change the LAN
		security settings on the Web interface with a direct connection to
		the media server.
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84 Installing and Configuring the Avaya S8400 Media Server February 2006