Avaya S8400 manual Appendix B Installation troubleshooting, Problem Possible solution

Page 83

Appendix B: Installation troubleshooting

This section provides some simple strategies for troubleshooting an installation of a media server. It focuses on possible problems when

●Troubleshooting media server hardware installation on page 83

●Troubleshooting configuring the media server hardware on page 84

●Troubleshooting the installation of license files and Avaya authentication files on page 86

Troubleshooting media server hardware installation

.

 

 

Troubleshooting media server hardware installation

 

 

Problem

Possible solution

 

 

 

No power to the

●

Make sure the UPS is plugged into the outlet.

UPS

●

Make sure the outlet has power.

 

 

● See the user guide that comes with UPS for other solutions.

 

 

 

No power to the

●

Make sure the circuit pack is seated.

media server

●

Make sure the media gateway is plugged into the UPS.

 

 

●

Make sure the UPS has power.

 

 

 

SIPI LEDs flash

●

Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,

 

 

slot 2 for G600 Media Gateway, Tone-Clock slot for all others).

 

● Ping SIPI from server.

 

● Ping server from SIPI (it is connected to the Services port on the

 

 

SIPI).

 

 

 

 

 

 

Installing and Configuring the Avaya S8400 Media Server

February 2006 83

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Contents Release Installing and Configuring the Avaya S8400 Media ServerAvaya Inc All Rights Reserved Contents Contents Contents Contents Audience IntroductionHow to use this documentation Verifying site readiness Pre-installation before going on siteDocumentation Copying files to the laptop Laptop preparation, software, and system informationObtaining license and Avaya authentication files About ASG and the unique on-site passwordIntroduction Equipment specifications Pre-installation at the siteEthernet ports TN8400AP features and specifications1About media server port connections Media server cable adapter Media server cable adapterFunction Ethernet connectivity with the TN8412AP circuit packMedia server cable adapter port labeling Port NameIPSI-2 cable adapter Figure notes Services access port About Media Gateways About Modem connectionsAbout Processor Ethernet TN8412AP Sipi About SSHConfiguring the MPC High level overview of installation processInstalling and cabling the media gateways Installing Avaya Communication ManagerTranslating the Sipi Completing the installation administrationTesting the finished installation Configuration of the Snmp modules in the UPS Snmp ConfigurationPreparing to configure the Snmp module Default UPS IP addressesSecurity Alert Administering the Snmp moduleSetting selected traps alarming Clearing the ARP cache on the laptop Communication Manager InstallationAccessing the media server Connecting the CD/DVD drive to the media serverPowering up the media server Close the dialog box Configuring Telnet for Windows 2000/XPInstalling Avaya Communication Manager Installing IA 770 Intuity Audix Messaging Page When asked Do you want to suppress alarms?, select Yes Media server configurationOpening the Maintenance Web Interface Copying files to the media server Click Launch Maintenance Web InterfaceEnabling Network Time Servers Click Launch Avaya Installation Wizard Using the Installation WizardIP Address field Subnet Mask field Installing MPC firmwareEnter sampcmd samp-update status Verifying MPC IP informationClick Execute Ping Enabling firewall settingsLeft menu click Set Modem Interface Configuring the modemClick Close Window Select the Change Modem Setting and click ContinueIP interface translations Adding media gateways Starting SAT terminal emulationInputting initial system translations Cabinet Cabinet Description Enabling SipiType add ipserver-interface PNnumber and press Enter Set the Ipsi Control of Port Networks field to enabledAdding the Sipi to the system Saving translations Setting alarm activation levelType change system-parameters maintenance and press Enter Page Sipi address configuration IP interface configurationProgramming the Sipi for static addressing Connecting the laptop directly to the SipiSipi address configuration Enter show control interface Setting the Vlan and diffserv parametersSipi LED display for static address Resetting the SipiType list ipserver-interface and press Enter Verifying connectivity to media serverVerifying that Sipi is translated Upgrading the Sipi firmware version if necessaryVerifying license status Enabling control of SipiPage List station List trunk-group List hunt-group Post-installation administrationVerifying translations Type change daylight-savings-rules and press Enter Setting daylight savings time rulesType change locations and press Enter Setting locations if necessaryUnder Server, click Set Server Time/Timezone Clearing and resolving alarmsVerifying date and time Backing up files to the compact flash media Enabling alarms to Inads via modemBefore leaving the site Enabling alarms to Inads via SnmpInstallation verification Testing the license file Testing the Sipi circuit packTN8400AP Media Server faceplate TN8400AP Media Server LEDsFaceplate interfaces Avaya S8400 Media Server LED descriptions LED descriptionsUPS LEDs LEDs on Powerware 9125 UPSTN8412AP Sipi LEDs TN8412AP Sipi circuit pack faceplate graphic shows Ipsi 030502KLC Ledlip1 Page Accessing the server’s command line interface with SSH Appendix a Media server accessAppendix a Media server access Connecting to the media server directly Connecting to the media server remotely over the network Connecting to the media server remotely over a modem Using the SAT command line prompt Accessing the Maintenance Web InterfaceLogins for Avaya technicians and Business Partners Select Use the following DNS server addresses Configuring the network for Windows 2000/XPSelect Internet Protocol TCP/IP Subnet maskClick on LAN settings, then Advanced Setting browser options for Internet ExplorerPage Problem Possible solution Appendix B Installation troubleshootingTroubleshooting media server hardware installation Troubleshooting media server hardware installationPing 192.11.13.6 and type Enter Troubleshooting configuring the media server hardwareMS-DOS command window, type arp -d 192.11.13.6 Appendix B Installation troubleshooting Directly Remotely over modem Remotely over network IndexMedia gateways, adding
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