Thecus Technology N7700 user manual Thank you for choosing Thecus, Appendix B Customer Support

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Appendix B: Customer Support

If your N7700 is not working properly, we encourage you to check out Chapter 8: Troubleshooting, located in this manual. You can also try to ensure that you are using the latest firmware version for your N7700. Thecus is committed to providing free firmware upgrades to our customers. Our newest firmware is available on our Download Center:

http://www.thecus.com/download.php

If you are still experiencing problems with your N7700, or require a Return Merchandise Authorization (RMA), feel free to contact technical support via our Technical Support Website:

http://www.thecus.com/support_tech.php

Customers in the US should send all technical support enquiries to this email address:

support-us@thecus.com

For Sales Information you can e-mail us at:

sales@thecus.com

Thank you for choosing

Thecus!

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Contents Thecus N7700 Copyright and Trademark Notice Limited WarrantyAbout This Manual Safety Warnings Table of Contents Network Management System SettingsStorage Management User and Group ManagementOverview FTP Server ITunes Server Media Server Overview Login Using WebDisk Photo ServerFile Backup Printer Server107 Problems with Time and Date Settings 102104 108Overview IntroductionProduct Highlights Package Contents Description Front PanelFront Panel Solid green network linkHard Disk Trays Hard Disk TraysRear Panel HDDBack Panel Hard Disk Installation Hardware InstallationBefore You Begin Cable Connections System Status Normal Checking System StatusSystem Trouble First Time Setup Thecus Setup WizardPage LCD Operation Display ModeDisplay Mode LCD ControlsManagement Mode Typical Setup ProcedureManagement Mode USB CopyCreate Folders and Set Up ACLs Network SetupCreate Local Users or Setup Authentication Start ServicesPage Menu Bar Web Administration InterfaceSystem Management Menu BarStatus Menu Language SelectionProduct Information System Information System/Service StatusService Status Product InformationSystem Information UPS SettingsPrinter Status Printer StatusUPS Settings Power ManagementEnable Schedule Power On/Off checkbox Wake-up On Lan ConfigurationExample Monday On 800 Off Storage ManagementDisks Information Example Monday OnFailed A.R.T. InformationA.R.T. Information RAID Information RAID ConfigurationConfiguration screen RAID InformationRAID Level RAID ConfigurationRAID Configurations RAID LevelsPress Apply to build the RAID storage volume Creating a RAIDExpanding a RAID Migrating a RAIDVolume Allocation List Allocating Space for iSCSI VolumeUnder the Volume Allocation List, click iSCSI Target Space AllocationRAID ID Create iSCSI Volume screen appearsCreate iSCSI Volume IQNStackable NAS SnapshotFolder Folder ManagementAdding Folders ACLAdd Folder Editing FoldersDeleting Folders Edit FolderNFS Share Snap Snapshot configurationNFS Share Clicking on Snap then screen appears as following SnapshotFolder Access Control List ACL Access Control ListFile System Check Page File Access Cache Advance OptionSamba Recycle Bin Samba Anonymous Login AuthenticationISCSI Block Size Network Management WAN ConfigurationWAN Configuration ISCSI CRC/ChecksumLAN Configuration LAN ConfigurationN7700 only Dhcp Configuration Dhcp ConfigurationWlan Configuration Wlan ConfigurationWAN LAN Exchange Web Services ConfigurationWlan Dhcp Configuration WEP KEYWeb Service AFP Apple Network SetupNFS Setup Apple Network ConfigurationLocal User Configuration Local User ConfigurationNFS Server Setting User and Group ManagementModifying Users Local Groups ConfigurationLocal Groups Configuration Deleting UsersAdding Groups Local Group Setting screen appears Enter a Group NameBatch User and Group Creation Modifying GroupsADS/NT Configuration ADS/NT SupportSystem Notifications System SettingsNotification Configuration AD Domain Example InformationSystem Logs ErrorSystem Logs InfoSystem Configuration Download/Upload Time and Date SettingsSystem Configuration Backup and Restore TimeModule Management Reset to Factory Default SettingsModule Management Change Administrator Password Change Administrator PasswordFirmware Upgrade screen appears Upgrading System FirmwareReboot and Shutdown System LogoutSelections include Unlimited, 1, 2, 4, 8, 16 and 32 MB/s Additional Feature SetupFTP Server MB/sITunes Server ITunes ConfigurationMedia Server Adding Media Share Folders Connecting DMAs to the Media ServerMedia Manager Settings Go to My MediaWindows XP SP2 Printer ServerClick on File Add Printer Windows Vista Select or install a printer and then press OK Page Download Tasks Download ManagerCompleted / Total download size Adding an Http Task Page Page Adding an FTP Task Page Page Page Adding a BT Task Page Page Download Schedule Deleting TasksScheduling Downloads ItemDescriptionUnder Download Schedule, set Scheduler to Enable Using WebDisk Using the N7700Login User and Group Management Local User ConfigurationFolder Page Buttons Photo ServerWindows XP Publishing Wizard Button DescriptionPage Page Page Page Page Creating Albums Password Protecting AlbumsManaging Albums and Photos PhotoExif Information Uploading Pictures to AlbumsSlide Shows Windows Mapping a Client PC to the N7700Apple OS Mapping the N7700 as an iSCSI Drive Windows 2000/XPPage Page Page Page Adding an Nsync Task File BackupNsync NsyncSetting Up an Nsync Target on Another Device Thecus Backup UtilitySetting Up an Nsync Target on an Nsync Device Nsync Target Server SettingAdd New Task Windows XP Data Backup Apple OS X Backup UtilitiesUSB and eSATA Storage Expansion Remote AdministrationTips and Tricks Adding a Spare DiskPart II Enable Ddns on the Router Firewall Software ConfigurationPart I Setup a DynDNS Account Part III Setting up Virtual Servers HttpsReplacing a Hard Drive Replacing Damaged Hard DrivesHard Drive Damage RAID Auto-RebuildProblems with Time and Date Settings TroubleshootingRestoring Factory Defaults Forgot My Network IP AddressPage Software Specifications Appendix a Product SpecificationsHardware Specifications Product Model N7700LCD Thank you for choosing Thecus Appendix B Customer SupportRAID Levels Appendix C RAID BasicsBenefits Improved PerformanceStripe Size JbodDisk Usage RAID Level Percentage UsedAppendix D Active Directory Basics What is Active Directory?ADS Benefits Appendix E UPS Compatibility List Brand Series Model112 113 Source Code Availability Appendix F Licensing InformationCopyrights Cgic License Terms GNU General Public LicensePage Page Page 119