Vizio VBR 120 user manual Operation Troubleshooting Issue, Solution

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VIZIO VBR120 User Manual

Operation Troubleshooting

Issue

No power.

Remote control does not work.

Player does not work.

Blu-ray Disc or DVD does not play.

Receive the error message “No Signal” on my TV.

Playback will not start, or playback starts then stops.

Subtitles do not display.

Resume feature does not work.

Disc tray opens automatically while playing a disc.

The player is on and displays the start logo and menu, but there is no image from the disc.

Solution

Make sure the power is ON.

Make sure the AC power cord is securely connected to the AC socket.

Plug another electrical device into the power outlet to verify that the outlet is working.

Point the remote directly at the remote sensor on your player.

Remove any obstacles between the remote control and the remote sensor.

Make sure that bright light does not shine on the remote control sensor or that colored glass is not in front of the sensor. Bright light and colored glass can interfere with signal reception.

Replace dead batteries with new ones.

If you see , the action you are trying to do is not allowed by your player or the disc.

A built-in safety device may have been activated. Press on the front of your player to turn it off, and then turn it on again. If your player still does not turn on, unplug the power cord, wait about one minute, plug it in again, and then press on the front of your player.

Condensation may have formed inside your player. Turn on your player, remove the disc, leave the tray open, and then leave your player on for two to three hours.

Make sure that the disc has the same region code as your player.

Make sure that the disc is not dirty or defective.

The Parental Controls rating may be blocking the disc. Enter the 4-digit password and change the parental settings.

Press the input or source button on the TV remote control to select the input source for your player.

Make sure that the disc is inserted with the label facing up.

Make sure that the disc is not dirty or defective.

The disc may be blank or not compatible with your player. For a list of compatible discs, see “Playable discs.”

Subtitles are not recorded on the disc.

Turn the subtitles on from the main disc menu.

Resume information is lost when you press or when you open the disc tray.

Most Blu-ray discs do not support the resume feature.

Make sure that the disc is not dirty or defective.

Make sure there are no obstacles blocking the tray.

The disc may be blank or not compatible with your player. For a list of compatible discs, see “Playable discs”.

Press, wait five seconds and then press again to reset your player.

Clean the disc if it is dirty.

Press, wait five seconds, and then press again to reset your player.

Set Optical Disc AutoPlay to On.

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Contents Dear Vizio Customer Important Safety Instructions Page Table of Contents Adjusting BLU-RAY DVD Player Settings Blu-ray DVD Player Accessories and Services Package ContentsOpening the Package Features Features & FormatsFinding a Location for Your Player Supported file extensions Supported DiscsRegion codes Front Basic Controls and ConnectionsRear Panel Connections Vizio Remote Control Precautions Vizio Remote ControlInsertion of Batteries in the Remote Control Remote Control RangeRemote Control Buttons Page Connecting to the Internet Using Your Player for the First TimeExploring the Home Menu Which Video Connection Should I Use? Connecting EquipmentWhich Audio Connection Should I Use? Connection Connector Description Quality TypeHdmi with an HDMI-capable home theater sound system Connecting to a TVPage Using Composite/AV Video Compatible Connecting to your home network Connecting a USB driveUsing a wired Ethernet connection Activating your player for Netflix Using NetflixWatching a movie with Netflix Activating your player for Vudu Using VuduWatching a movie with Vudu Activating your player for Pandora Using PandoraListening to music with Pandora Playing a Disc Accessing BD-LiveTMContent Media Menu Playing Music filesHome Previous folderStart Slide Show Viewing PicturesBrowse Pictures Now PlayingBrowse Music Adjusting Blu-ray DVD Player SettingsDisplay Menu ResolutionTV Aspect Film Mode 1080p24PCM Downsampling Audio MenuDigital Output Home Menu Language MenuParental Control Parental PasswordParental Menu Parental CountrySystem Menu Network Menu Restore Factory DefaultsWired Manual Wired DynamicInfo Menu Maintenance Maintenance and TroubleshootingUpdating your player via USB Updating Your PlayerUpdating your player via the Internet Frequently Asked Questions FAQ & TroubleshootingVBR120 How to retrieve a stuck disc Tray in closed position VBR120 How to retrieve a stuck disc Solution Operation Troubleshooting IssueAudio Troubleshooting Issue BD-LiveTM& USB Troubleshooting Issue Solution Video Troubleshooting IssueInternet Connection Troubleshooting Issue Netflix, Pandora, and Vudu Troubleshooting Issue SolutionEmail techsupport@vizio.com Telephone & Technical SupportSpecifications FCC warning Legal noticesFCC Class B Radio Interference Statement FCC PartCanada ICES-003 statement Dhhs and FDA safety certificationCopyrights Licenses ONE-YEAR Limited Warranty on Parts and Labor Aspect Ratio Audio Menu IndexBD-LiveTMInternet Access