Toshiba 51HX94 owner manual Troubleshooting

		Chapter 10: Troubleshooting
Problem	Solution
Sound problems		¥ Check the antenna/cable connections (see Chapter 2).
		¥ The station may have broadcast difficulties. Try another channel.
		¥ The sound may be muted. Press VOLUME.
		¥ If you hear no sound, try setting the MTS feature to STEREO mode (page 81).
		¥ Make sure the SPEAKERS function in the AUDIO SETUP menu is set correctly (page 83).
		¥ If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is
		set to SAP mode (page 81).
		¥ If you hear audio that seems ÒincorrectÓ for the program you are watching (such as music or a foreign
		language), the SAP mode may be on. Set the MTS feature to STEREO mode (page 81).
		¥ When using an external audio amplifier, if you connect the amplifier to the VAR. AUDIO OUT jacks, the
		volume of the TV and amplifier must be set above 0 or you will not hear any sound (page 20).
Remote control problems		¥ Make sure the remote control is set to the correct device mode (page 27).
		¥ Remove all obstructions between the remote control and the TV.
		¥ The remote control batteries may be dead. Replace the batteries (page 27).
		¥ Your TV remote control may not operate certain features on your external device. Refer to the ownerÕs
		manual for your other device to determine its available features. If your TV remote control does not
		operate a specific feature on another device, use the remote control that came with the device (page 27).
		¥ If the TV stops responding to the controls on the remote control or TV front panel and you cannot turn off
		the TV, press the RESET button on the front panel (see page 9 for details). If the TV still does not act as
		expected, use the Restore Factory Defaults procedure as described on page 52.
Channel tuning problems		¥ Make sure the remote control is set to the correct device mode (page 27).
		¥ The channel may have been erased from the channel memory by the CHANNEL ADD/DELETE feature.
		Add the channel to the channel memory (page 42).
		¥ The channel may be blocked by the CHANNELS BLOCK feature. Unblock the channel (page 90).
		¥ If you are unable to tune digital channels, check the antenna configuration (page 41). If you are still
		unable to tune digital channels, clear all channels from the channel list (page 42) and reprogram
		channels into the channel memory (page 41). If you are still unable to tune digital channels, use the
		Restore Factory Defaults procedure as described on page 52.
Closed caption problems		¥ If the program or video you selected is not closed-captioned, no captions will display on-screen
		(page 80).
		¥ If text is not available, a black rectangle may appear on-screen. If this happens, turn off the closed
		caption feature (page 80).
		¥ A closed caption signal may not display correctly in the following situations: a) when a videotape has
		been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard
		(page 80).
Rating Blocking (V-Chip) problems		¥ If you forget your PIN code: While the PIN code entering screen is displayed, press RECALL four times
		within 5 seconds. The PIN code you stored will be reset (page 88).
		¥ The V-Chip feature is available for the U.S. V-Chip system only (page 89).
Recording problems		¥ If you use the TVÕs remote control to start recording, you will not be able to change inputs (page 67),
		change channels (page 69), open the POP window (page 74), or open the FAV SCAN multi-window
		(page 76). If you attempt to do so, the message ÒNot Available While RecordingÓ will appear on-screen.
		¥ It is recommended that you use the TVÕs remote control to start recording. If you use a device other than
		the TVÕs remote control to start recording and then attempt to access a feature that is normally denied
		during recording (POP mode, FAV SCAN mode, changing inputs, changing channels), the recorded
		audio and/or video may not be what you intended to record. See pages 67, 69, 74, and 76.
Other problems		¥ If your TVÕs problem has not been addressed in this Troubleshooting section or the recommended
		solution has not worked, use the Restore Factory Defaults procedure as described on page 52.

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51,57HX94(E)092-97 93 9/12/04, 10:09 PM