Sony PT-47WXC43, PT-4743 Troubleshooting Chart, Noisy Audio No Audio Normal Audio Wrong Audio

TROUBLESHOOTING CHART

Troubleshooting Chart

Before calling for service, determine the symptoms and follow suggested solutions.

ENGLISH

AUDIO

Noisy Audio

Noisy Audio

Noisy Audio

No Audio

Noisy Audio

No Audio

Normal Audio

Normal Audio

Wrong Audio

Normal Audio

VIDEO

Snowy Video

Multiple Image /

Color shift in picture

Interference

Normal Video

No Video with Snow

?

No Video / No PIP

Picture shifts slightly (horizontally or vertically) when turned on, changing channels or within a duration of two

(2) hours of viewing.

No Color

Normal Video

Black Box on Screen

Solutions

Adjust Antenna Location and Connection

Adjust Antenna Location and Connection

Check Antenna Lead-in Wire

Adjust Convergence (refer to page 27)

Move television from Electrical Appliances, Lights,

Vehicles and Medical Equipment

Increase Volume

Check Mute

Check television SPEAKERS on/off

Change Channel

Set TV or Cable Mode Properly

Check Antenna Cables

Check Power Cord is Plugged into Active Outlet Adjust Brightness and Audio Controls Change Channel

Check Cable Connections Program the Remote Control Again Check Second Video Source Operation

Make sure that a PC is not connected to DVI (DIGITAL-IN) input.

This is a normal condition to prevent image burn-in. This feature can be turned off. However, turning off this feature may result in image retention on screen. (refer pg. 27)

Adjust Color Settings

Change Channel

Check Audio Is Set To Stereo or Mono, Not SAP

Change CC (Closed Captioning) from Text Mode

Replace Remote Control Batteries

Normal Audio Normal Video

Intermittent Remote Control Operation

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